Mercure Surabaya Mercure Surabaya Grand Mirama

We stayed at **Mercure Surabaya Grand Mirama** during New Year’s Eve with our family, and it was a wonderful experience. The hotel had a warm and festive atmosphere, making our celebration even more special. The room was comfortable and clean, and the facilities were well maintained.
The service was excellent and truly made our stay memorable. **Great job to Mas Ancha, Pak Rufus, Mas Didik, Mas Tio, and Mas Rozak** for their outstanding hospitality, friendliness, and professionalism. They were very attentive and always ready to help, which made us feel very welcomed.
Overall, we really enjoyed our stay and would highly recommend this hotel for a family stay, especially during special occasions like New Year’s Eve. We look forward to coming back again.

Superb service at Mercure Surabaya Grand Marina.
A wonderful stay. The hotel is great, but the staff made the experience exceptional.
Special thanks to Mr. Thio (guest experience) and Mr. Rurus (FOM) for their outstanding attention.
All the foods was good, the room was comfortable 🥰
Highly recommend!

Staff: 5/5. Always attentive and polite. Highly hospitable.
Room: 1/5 air conditioning was poor. Technician came twice, I felt like I was being a problematic customer. Despite them saying the air conditioning is at its normal function, it needed to be 4-5 Celsius lower to make it comfortable. Unfortunate this was never sorted out and the 2 nights stay was not pleasant. Cleanliness ok but there were mold in the toilet blinds. Interior design of the room made it awkward to reach the light switches/ plug point.
Location: 3/5. Away from main city. Some nice cafe within walkable distance. In hindsight I would hv picked somewhere on tunjungan street.
Facilities: 1/5. Picked the hotel as the pool looked nice. But on saturday it was opened to the public for swimming classes. Not part of the pool. ALL of it. Personal 1-1 swimming classes, at one point I counted 25 sets of student and instructor, inc 25 sets of parents. Which rendered the pool unusable. Staff told me that I should hv stayed during weekdays. Not the best thing to say to an annoyed customer. Sunday, the pool was closed for a wedding. Cant help feeling shortchanged as a hotel patron.
Breakfast: 3/5 decent spread. Flavour wise okay. Some items took a while to be refilled. Cramped on our last day as part of the area was cordoned off for a wedding. Perhaps breakfast on that day could hv been moved elsewhere since the wedding seems to be the priority (there are other restaurants in the hotel) imo.

All of the Staff was very helpful and kind. Breakfast have wide variety menu and the good thing is the Low calories pastry, very good appetizer. Have a trip from Bali to Madiun and choose this Hotel for rest one night and this is a good decision for us to rest in this hotel. Thank you.

Stayed for 4 nights here. It was worth it. Although there were some issues with the room but if didn't bother me that much. Breakfast was also very good too.
Special regards for Kak Amy who helped me a lot during my stay. Very good service from her.
Overall, very recommended to those visiting Surabaya.

Spacious and clean room. The breakfast buffet was fantastic, and the service was fuss-free throughout our stay. Overall, a pleasant experience. I also appreciated the thoughtful touches of artefacts and traditional paintings displayed throughout the hotel, including in the room. The only minor downside is the location—still it’s not too far (about 5–10 minutes to the main shopping mall), but the area is quiet in the evening.

Mercure Grand Mirama Surabaya: 2nd visit, but a bit dissapointed 😓😓
Room: booked privilege room and got upgraded to privilege luxe, which was definitely bigger, but had a very bad view (the roof of whatever building was beside it). 2 2-seater Sofas, 1 smart tv, and the typical mercure amenities and furniture. Comfy and clean bed and room. Bathroom was small, but clean. Water pressure was good, but bathroom blind was dirty. Sadly, the sink was also clogged, but since we were busy the whole stay, we didnt call for engineering team. Welcome amenity was good.
Breakfast: good variety and taste, but no beef, only fish or chicken. Breakfast staff was good and plenty.
Staffs: great front office staffs, but security team was a let down. Most security guards seem to underestimate guests and didnt even look friendly. I suggest better hospitality for the guards.
Building: same old building with two elevators, and the other building was still renovated and set to open soon.
Parking: good parking space, plenty in front and in the back.
Facilities: this is a sad one. Swimming pool was murky and had zero visibility. Idk what happened but there was only 1 pool staff during the time that I swam (16.00-17.00).
If the negatives can be fixed, and the hotel wants to keep improving, I would recommend this hotel. Supposed to be worth it for the price.
Ps: after emailing about what happened, the hotel has reached out and given compensation for my stay. Looking forward to a better stay.

Good ambience and breakfast some place to visit when yo go to surabaya. The staff is good the room was awesome. Either yo need something al the staff will help with with warm welcome. But this 200 characters need to be simpliefied because its too much!

I recently stayed at the Grand Mercure Mirama Surabaya during a business trip and had a good experience. As a solo traveler, I truly appreciated the hospitality from the staff, who were always helpful and accommodating.
The room was clean and well-maintained, providing a comfortable environment to relax after a long day of meetings. The hotel is conveniently located about 30 minutes from the airport, making it an ideal choice for business travelers.
The facilities are good, catering perfectly to those needing a productive stay. I highly recommend this hotel to anyone looking for a welcoming place to stay in Surabaya. You won’t be disappointed!

Nice hotel. Clean. Spacious room. Parking is also easy. Excellent service and welcome. Breakfast is also delicious, many kinds. Every time I go to Surabaya I always choose to stay here. I don't know how many times this has happened…

My family and I recently had the pleasure of staying at Mercure Mirama Surabaya for one night, and we couldn’t be more satisfied with our experience. From the moment we arrived, we were greeted with warm smiles and impeccable service. The check-in process was swift and efficient, and we were immediately made to feel welcome.
One of the standout aspects of our stay was the attention to detail that the Mercure team provided. Every aspect of our room, from the cleanliness to the arrangement of amenities, was meticulously handled. It was evident that the staff takes great pride in ensuring that guests have a flawless experience. The room was not only comfortable but also beautifully maintained, making it a perfect retreat after a long day.
What truly made our stay special were the thoughtful complimentary items that were provided. These little touches added an extra layer of luxury and made us feel valued as guests. It’s these small gestures that set Mercure Mirama Surabaya apart from other hotels and create lasting impressions.
We thoroughly enjoyed our time at the hotel, and we’re already planning our next visit. The combination of excellent service, attention to detail, and the delightful surprises we received has made Mercure Mirama Surabaya our go-to choice for future stays in the city. We highly recommend this hotel to anyone looking for a comfortable and memorable stay in Surabaya.

The Mercure Surabaya Grand Mirama offers a superb experience with its prime location, modern rooms, and outstanding service. Situated in the heart of Surabaya, it’s perfect for both business and leisure travelers. The rooms are spacious and stylish, though the views could be better. The staff is exceptionally attentive, ensuring a warm and welcoming stay.
Dining options are excellent, with a diverse breakfast buffet and a high-quality restaurant menu. The hotel’s amenities, including a well-equipped fitness center, add to the convenience and comfort. Overall, a highly recommended choice for a stay in Surabaya.

Great service and great food.

A very good place for busy people and fully comfortable. Regardsmaya.

Bersih hotelnya. Mantap sopan dan ramah pelayanannya.

Good taste at here. Breakfasting Yummy. With my friend at Here.

Hotelnya megah, bersih, nyaman dan ramah pegawainya.