Staff: 5/5. Always attentive and polite. Highly hospitable.
Room: 1/5 air conditioning was poor. Technician came twice, I felt like I was being a problematic customer. Despite them saying the air conditioning is at its normal function, it needed to be 4-5 Celsius lower to make it comfortable. Unfortunate this was never sorted out and the 2 nights stay was not pleasant. Cleanliness ok but there were mold in the toilet blinds. Interior design of the room made it awkward to reach the light switches/ plug point.
Location: 3/5. Away from main city. Some nice cafe within walkable distance. In hindsight I would hv picked somewhere on tunjungan street.
Facilities: 1/5. Picked the hotel as the pool looked nice. But on saturday it was opened to the public for swimming classes. Not part of the pool. ALL of it. Personal 1-1 swimming classes, at one point I counted 25 sets of student and instructor, inc 25 sets of parents. Which rendered the pool unusable. Staff told me that I should hv stayed during weekdays. Not the best thing to say to an annoyed customer. Sunday, the pool was closed for a wedding. Cant help feeling shortchanged as a hotel patron.
Breakfast: 3/5 decent spread. Flavour wise okay. Some items took a while to be refilled. Cramped on our last day as part of the area was cordoned off for a wedding. Perhaps breakfast on that day could hv been moved elsewhere since the wedding seems to be the priority (there are other restaurants in the hotel) imo.
I find it hard to recommend this hotel. Until the management can figure out if they want to run a hotel, or a clubhouse, or an event space. And improve the air conditioning, I would look for other options. Unfortunately this has put a sour ending on an otherwise great trip to eastern jawa.
Room: 1/5 air conditioning was poor. Technician came twice, I felt like I was being a problematic customer. Despite them saying the air conditioning is at its normal function, it needed to be 4-5 Celsius lower to make it comfortable. Unfortunate this was never sorted out and the 2 nights stay was not pleasant. Cleanliness ok but there were mold in the toilet blinds. Interior design of the room made it awkward to reach the light switches/ plug point.
Location: 3/5. Away from main city. Some nice cafe within walkable distance. In hindsight I would hv picked somewhere on tunjungan street.
Facilities: 1/5. Picked the hotel as the pool looked nice. But on saturday it was opened to the public for swimming classes. Not part of the pool. ALL of it. Personal 1-1 swimming classes, at one point I counted 25 sets of student and instructor, inc 25 sets of parents. Which rendered the pool unusable. Staff told me that I should hv stayed during weekdays. Not the best thing to say to an annoyed customer. Sunday, the pool was closed for a wedding. Cant help feeling shortchanged as a hotel patron.
Breakfast: 3/5 decent spread. Flavour wise okay. Some items took a while to be refilled. Cramped on our last day as part of the area was cordoned off for a wedding. Perhaps breakfast on that day could hv been moved elsewhere since the wedding seems to be the priority (there are other restaurants in the hotel) imo.
I find it hard to recommend this hotel. Until the management can figure out if they want to run a hotel, or a clubhouse, or an event space. And improve the air conditioning, I would look for other options. Unfortunately this has put a sour ending on an otherwise great trip to eastern jawa.