1 Hotel San Francisco

Hotel

We are a bay area natives but we always like to treat ourselves for night in the city without our kids (or my mother in law). Hotel Vitale is always our first choice! Great location, amazing view and good service. Staying there during the 4th of July or new years eve is something you must try. I give them 4 because the rooms could be more fancier to be a 5 stars quality. All overall a solid choice.

We stayed there last weekend in room 416. Beautiful setting and the room was really nice (not 5 star but close). Location is good but you do have to walk over a mile or more for most of the good Bay attractions (I. E. Pierre 39, Fisherman’s Wharf, etc. ). My biggest issue with the place was the customer service. It was a joke between my wife and I how many times we could go in and out of the hotel without one staff member acknowledging us. If we got anything it was usually just a nod. I will give credit to a younger guy who worked behind the counter last Saturday, he was the only friendly person there. Also, don’t expect a pool, spa and the workout room was dark and tiny (we ended up just running outside). So to end, the location, the room and the view were better than average but don’t expect the even average customer service. We won’t be going back. Ohh yeah… almost forgot. Saturday night we could feel the music (literally pounding base) until 11:00 because they had a special event downstairs in the restaurant. Always nice when you want to have a relaxing and romantic evening in the hotel room.

This is not a negative review. We went to the spa here. It was decent enough but for the price… It could have been better. The place is clean, the reception staff was super polite. The massage therapy staff were wonderful but… It's no Burke Williams.

Arrived to find our panoramic room was now being upgraded to a terrace suite. Sounds promising except to find the bathtub isn't working and it takes about an hour to fix. The bathrooms overall could use a mopping. However, the staff was friendly and helpful. Spa was good, but wished additional services were offered.

Came into SF for memorial weekend and stayed at Hotel Vitale for a night. The staff was generous and courteous. The location was perfect for walking the wharf. I had no trouble getting in late and settling into the enormous room. Nothing was out of place, everything was clean. Would absolutely stay again.

Just not great. Its clean, it looks nice, but really not a great hotel. To plug my phone charger in at the nightstand, I had to crawl on my hands and knees like a dog. The TV does not work. Neither room service nor the front desk would answer the room phone, so I had to call on my cell (they answered that right away). There was no coffee maker in the room. They sent one up, but did not send coffee filters with it!?! The water and coffee in the lobby seem to be perpetually empty. Basically, the place looks nice, but poor follow through in general.

I loved this hotel! The location is great because you’re right by the bay bridge so you can see the water from your window, and right across the street is an indoor market (Ferry Building Marketplace — Similar to Chelsea Market or Gansevoort Market in NYC) with all kinds of specialty foods and interesting things to look at and purchase. The service was great, and I would definitely stay again.

Great Hotel. My room was immaculate and the staff is super friendly and helpful. It's in a great location, across from the ferry building.

Friendly and accommodating staff. Went for my wife's birthday, and we got upgraded to a corner mini suite that has an in-room soaking tub with a great view of the Bay Bridge. Good location right on the Embarcadero, basically just down and across from the Ferry Building.

We had dinner at the restaurant. We were confused at first about who our waiter was because several wait staff approached us throughout the night. It was a comfortable place to sit. The food was good. The Bianca pizza was delicious. The goat cheese cheesecake was very good as a dessert.

Great service and staff. 5 stars spa. Amenities awesome… but the view, oh my god the view!

I used to stay there frequently. Last trip, I booked a room for a week. When I realized that my trip would be delayed by a day, I called ahead (twice) to confirm that the room would still be available. I even agreed to pay for the night I was delayed. They assured me it wouldn't be a problem. When I showed up, they had canceled my room. By then, all the other hotels were booked. I called the hotel manger, who just didn't care.

Overall a nice hotel with good breakfast. But some small things were off. The front desk staff that I delt with weren't as accommodating as expected for a hotel of this price. Small detail, but my room was overlooking the bridge but the window was so dirty I couldn't see anything. I should've complained but I didn't. And now I'm that person writing it as a comment.

For $570/night I was expecting a lot more. The gym is a repurposed hotel room, the restaurant quite expensive, you can hear what's happening in the hallway. Worse, I came back to my room after a long day and the cleaning service had forgotten my room. Unacceptable at this price. The management team, clearly needs to figure out better processes if they're charging so much.

I stayed here during a recent business trip and was mostly impressed. I had an inside-facing king room. They were not kidding when they said no view… it literally faced the other side of the hotel. While the view was lacking, the room itself was nice. It was very spacious for one person and was clean. The front desk staff was very kind. I arrived quite early and did not expect to be able to check in. However, they had my room ready to go! I also had one issue with my card being charged without my permission, and they were quick to fix the problem! The location is very close to a lot of things. It’s easy to access public transportation and many attractions are within walking distance. If you’re not sure how to get somewhere, the staff is very helpful in giving directions! I would definitely stay here again the next time I’m in town.

Great location. Had a nice view of the Bay Bridge. Great customer service.

Beautiful water view. But the WORST experience EVER, unless you guys like to be walked in on you naked multiple times, just because they don’t train their stuff basic things! They told massage is available when we booked a room (there was the only reason we choose this hotel), but it was fully booked for few days upon arrival. When you tell the manager to fix it he just refuses to do anything! SHAME.

A wonderful boutique hotel right by the historic San Francisco Embarcadero and piers. The staff is super friendly and helpful. I only stayed for two days, but they recognized me after one. The only issue I had while there was trying to get a courtesy toothbrush from the front desk, which took about an hour. Other than that everything was great.

Excellent customer service, best views, and super comfortable, luxurious rooms. Food is always delicious at their restaurant Americano!

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. Com Booked a room on there and they had the best rates around… I arrived late due to my meetings running long. The front desk told me that they had to change my room and apologized. They gave me a room was quite nice with a massive balcony overlooking the bay. It was great to wake up and have breakfast looking over the bay. Such great service and a nice hotel.

Epitome of the Joie de Vivre brand.

I arrived late due to my meetings running long. The front desk told me that they had to change my room and apologized. They gave me a room was quite nice with a massive balcony overlooking the bay. It was great to wake up and have breakfast looking over the bay. Such great service and a nice hotel.

Great location. Close to water front. Just had drinks on a nice day on the patio. Was very nice.

Visited Hotel Vitale for a professional mixer and was in one of the 7th floor rooms that had a rooftop patio. Had excellent views of the embarcadero as well of the Fleet Week airshow practice that was happening. Food was also excellent, the crab cakes with the sauce was phenomenal as was the pizza. Sorry can't remember the official names. I've been to plenty of hotels with catered food and appetizers and Hotel Vitale is definitely on the top 10.

It's pricey considering how dated some of the room features are. If you are here on vacation then maybe it wouldn't feel so bad. I will say, the food here is great. As someone who spends a large portion of their life in hotels, I feel confident in saying, without an update in the near future Vitale will soon become irrelevant.

Service is excellent. Room is clean with a wonderful view of the port and bay bridge. Restaurant patio downstairs can get a bit noisy, but winds down later in the evening.

I stayed here for a concert that red bull sponsored. It was a great concert. We stayed in a suite and it was chic, very clean and the bed was amazing. The customer service was fantastic. I would definitely stay here again.

It's a nice hotel. Stayed many times over the years. Great location just lost its edge of class. Starting to look a bit tired in places. Service ok but not what it was.

Great location, rooms are nicely appointed and the staff are friendly. Super close to most of the things I wanted to visit while here.

Good hotel but ridiculously over-priced. Other than location (water left, work right) there's nothing special here. Clean rooms, mini bar, snacks, good bar with patio. Happy to stay again — just watch prices!

Loved my stay here. Rooms are not fully sound proof so you still hear the noises from the streets. Views from top floor are awesome.

Very well. Perfectly located. Quiet area day and night. Staff OK.

Prices are quite high, but menu and service enough.

Fantastic service, wonderful rooftop terrace with gigantic view, very clean and modern furnishings, spa is unusually expensive,

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. Com Booked a room on there and they had the cheapest rates around… The staff was very welcoming and eager to help. My room was spacious and came with some fun bonuses. Location was great… Right across the street from the pier. I had a great view of the bay bridge. I was pleasantly surprised that I couldn't hear my neighbors. Easter egg: Go find the button behind the Bose speaker… it's the little things.

Rooms are great! Clean, modern and comfortable. The room bathrooms are very dated… ditch the tubs folks for walk in showers with seats! Who would ever use the tub in a hotel room to soak unless at a high high end spa. Moving on to the bar: (great space! Inattentive bartenders who almost have disdain should you ask a question. AND if you are a hotel bar open till midnight… have snacks! Mostly disappointed by the arrogant and flippant staff : ( (

Hotel Vital was a gem of place! Spacious, unique and our room had a spectacular view!
Would definitely recommend it.

Not a luxury hotel… good hotel well placed nonetheless.

Great hotel in a great location.

Good place to eat, friendly service and very good food.

Very nice hotel in a prime location right on the Embarcadero. Quiet rooms with some great views of the Bay.

Good food and a great place for drinks after work! I really commend the flat bread pizza.

We booked room but was late for check in and they sold it out. Not good experience but manager was very helpful and accomodated us at different one.

Kind Staff, GREAT location. Spacious rooms. Loved my stay at the Hotel Vital. $43 cab ride from the airport.

Not a good experience. The porter got in an argument with our taxi driver before we'd even entered the hotel. 30 mins after we'd checked into our room, a member of staff walked in to show someone the room! Update: the hotel wrote to us to apologise and reduced our bill by 10%.

Great location, very hip hotel which isn't really my thing. Expensive add-on fees for resort and parking.

Great rooms that are spacious in a convenient location. Beautiful views in corner rooms.

Friendly staff, good bar, great location, free Wi-Fi. Occasional wait at reception, in room dining a little limited.

Great location, great service, but we were on the back side of the building, in a corner room and BOTH Windows had a view of a wall, terrible with such a great view of the water on the other side.

Valet fills up with two cars so you're stuck in the street, bathroom has a decorative hole in the shower glass whose only purpose is to water the toilet while you shower, fridge was so full of mini bar liquor that it wouldn't shut and thus burned itself out, and $10 room service delivery.

Great views, great rooms and americano ia good for drinks.

Decent private space for corporate event, but no view. Staff was cleaning up room before our party ended.

Bartenders here are amazing! Very nice ambiance and great wine menu.

Beautiful hotel. Americano is always crowded and quite pricey, but a good hotel bar.

Room was comfortable and service was professional. Good view of the waterfront from our room. Air conditioning in our room was broken, however.

Can't beat the location! A block from the Embarcadero, which makes the bay view rooms amazing. Perfect view of the Bay Bridge and the Ferry Building. If you're stuck in a city room, you can still enjoy the view from the rooftop terraces with lounge chairs and space heaters — a must in SF! Excellent service and amenities, including free Wi-Fi. They try to accommodate every request, including placing a complimentary mini fridge in our room (for all those Farmer's Market purchases! ). Not a perfect rating because the phone in our room didn't work, making it difficult to contact the front desk. And one of my towels had a spot of blood on it. Also, I could do without the exorbitant parking fees. Would not think twice about staying here for a future SF visit.