Budget Inn Missoula East

Hotel

When we arrived to check in I verified my card worked then we left and returned later in the evening. There were no towels in the room when we returned. When I attempted to call the front desk the phone in the room didn't work so I had to find the number and call to get them delivered which was about a 15 minute wait. The outside card reader on the nearest door didn't work so we had to walk to the far entrance and back across to our room which was literally the first one on that side with the broken reader. The soap was of the poorest quality I've ever used, it would not wash off with the limited water pressure in the shower and my hands felt like they were melting from the extreme base level of the soap. I used shampoo after the first shower. The soap also dried out and the next day when it fell off the soap holder it shattered into 10 or more pieces. The towels were basically see through once wet. The shower head was also set at about 5 1/2' which always sucks for a tall guy. The beds were not made which didn't really bother me but they never refreshed the towels or took out the trash. The TV was set up poorly and there were boarders all around the picture shrinking the already small screen size by another 4" The rooms had been recently renovated and had some engineered floor product that was clean and they didn't stink.

Even though the website indicated remodeled rooms, our was half-way through the process, at best. The bed was new, but that was about it. Our room did not even have a table, and the phone was not operational and the smoke detector had been removed! The walls were under repair, and it was obvious where the old fixtures had been removed. The worst part was the noise coming from other rooms all night. We were scheduled to stay two nights, but checked out after the first night. I was running a marathon on Sunday morning, but did not get a very good night's sleep due to all of the noise from the partying guests, who were very loud until at least 4:00 am. We complained, but nothing was done. We cancelled our second night the next day, and the manager was unapologetic. We have stayed in numerous motel 6 locations, and most are great values. This location was, by far, the worst of any we have visited.

Our stay in room 255 at the Motel 6 University in Missoula MT July 13-16, was an extremely negative experience. When we arrived our no-smoking room reeked of cigarette smoke, was not clean (human hairs in the bed, mold in bathtub, greasy fingerprints on headboards and table, red substance — fingernail polish? blood? — splattered on the wall) and was in gross disrepair (no smoke alarm, missing molding above the outside door, closet doors off the track, TV not working, extremely noisy air conditioner). We received no maid service during our stay — no beds made, no towels refreshed, no additional toilet paper). My daughter and I were in town for the Missoula Marathon and hotels were full that weekend so we had no choice but to stay. I complained to hotel staff on Sat. 7/14 about non-working TV and smoke alarm. Although they promptly resolved these two issues, there was no follow-up through the rest of our visit. Around 10:30 p. M. The night before the marathon, we were awakened by the chirping of the newly installed smoke alarm, indicating a low battery! My daughter was able to obtain a new battery from the night clerk, which resolved the problem, but our sleep before this important event was nevertheless interrupted because of the lack of proper maintenance of the room. Originally we planned to stay for 5 nights. After 3 nights we were able to book another hotel. When checking out on Mon. A. M. 7/16 I expressed my disappointment to the clerk.

I picked this motel because of it’s location. It was great for our visit to participate in the Missoula Marathon. We were able to walk to many of the places we went. By the time I made our reservation, many motels were full, so the second reason I chose it was availability. I was disappointed in the room, one of the mattresses was broken on the edge. The cooler didn’t cool very much, was noisy, and not fully functional. (Room 155) The towels were skimpy. We didn’t get any hand towels and only one wash cloth. The room sleeps 4, our reservation was for 3. The floor was not super clean. On the plus side, The TV worked well, the room was quiet.

I stayed for two nights. After the first night, housekeeping did NOT bother to knock on my door to clean and restock towels. They just barged in. Luckily I had BOTH the locks on. It was the duo that consisted of a lady and a man. They both didn't bother to let me know WHO they were (housekeepers always knock and say who they are before entering). Felt really uncomfortable. After I left, they both didn't bother to clean or restock towels. I also didn't feel safe leaving my belongings there after the first night so I took them with me. What a terrible service I've experienced.

There was an open bag of trash sitting outside the door to my hall and it stayed there the entire visit. The room was gross. The bathroom was gross. The sheets and blankets were stained with urine and the towels were stained. Dirt and dust and hair all over the place. They bill it as new, but it is really old and gross. They can say its a new motel6 only because they took it over from someone else. Someone needs to learn how to clean. Apparently all the keys open all the rooms as another guest tried to enter my room (and succeeded) with their key card. The police paid a visit while I was there and it involved at least one of the people from the office. A lot of shady characters hanging around. I tried to switch my room or get a refund but no one was in the office. A sign on the front door told me to use the night window around the side. The sign on the night window told me to call a number if no one responded to the buzzer at the window. And calling the number on the sign got me nowhere as no one ever picked up. Also there are trains right out back. Other reviewers said they could not hear them but those reviewers must be at least partially deaf as they insured a complete lack of sleep. And I stepped in dog poop on my way to the car to leave. This is not somewhere you want to stay. I should of kept driving.

There are lots of budget motels in the area. Choose another one! Owners are not putting effort or resources into this " hole in the wall" as evidenced by high prices, unfinished rooms with poor interiors, lacking chairs and table and torn off base boards. Television only works on one channel. No wash cloth, nasty curtains, lack of light bulbs, and worn bedding covers. The staff were friendly but office not manned 24 hours. Plastic key fobs were not available as no printer ink in office for receipt. I've stayed in scores of Motel 6's across US but this one ranks in bottom 5%. The only thing good about this one was lack of all night sleezy traffic. Perhaps because of poor parking resources available for guests.

This motel gets 2 stars only because it's actually not the worst I've ever stayed at. But it was close. Only positive was the friendly staff. My momma told me if I can't say anything nice to not say anything at all. :::zips lip:::

The room appeared to be in process of remodel. No baseboards, walls were beat up with dings, very dirty. Ceiling tiles in bathroom were warped, falling down. Paint on walls was ugly turquoise halfway slopped on. Hot water faucet in tub couldn’t be used, so tight no way did it budge. The sink was not draining in a normal way. Dirty entrance door, ill-fitting. The sheets were fine on the bed, but the faded worn blanket had holes in it, the bedspread old, faded, and grossly stained. The thermostat was locked so I couldn’t adjust it. This room should NEVER be used in this condition. I only stayed because every hotel room in Missoula was booked, I was desperate. If I knew it was in that gross condition before driving all the way from Boise, ID NO WAY would it be acceptable!

I DO NOT RECOMMEND THIS PLACE Very run down and messy rooms. There wasn't any towels. The office person had no idea where the ice machines were. The key card system was down and it took quite awhile to get into the room. The toilet seat was broken. Spend a bit more and get a nice room at a different place.

The bed was comfortable but the room was just ok. The check in was ok, but it was the third Motel 6 we drove to find our room. After a web search while on the road, I found the room/amenities we were looking for. Unfortunately, the problem was when I went to the second Motel 6 to check in. Two of the Motel 6's were only 2 blocks apart so it surprised me when I tried to check in to the wrong one and I got an attitude from the clerk. All I can say is I recognized that I erred on the first site, but it shouldn't have been a surprise to the clerk that I went to the wrong one when the two were so close together. (esp after a long day of driving and in the late evening). Although the front desk clerk where we stayed was a little confused, it was okay. The one at the other site was rude. He chatted friendly enough with the person ahead of me about disabilities, etc. But I didn't expect his comments/tone. I've worked customer service for years so I understand good days/bad ones, personal stories, etc. He was giving his story to the person ahead of me but I just don't know that the clerk understood how he acted towards me and the impacts. The clerk at the final Motel 6 did fine. It was a bit disjointed as they couldn't print receipts for those who needed them and it seemed disorganized, but okay.

For the price, it was a good option. Typically, Motel 6 is "spartan" meaning bare minimum — — no shampoo, no breakfast, nothing fancy — — which is just what we needed for this quick stay. This location in Missoula was exceptionally clean and good mattresses on the bed, and the desk clerk was very efficient and friendly.

This is by far the worst room I have ever stayed in! Credit card would not read 2 of my credit card? Had to pay cash? Got the room 205 went 5 guys for a burger and to my amazement my card worked? Ac only stayed on for 5 min. Ask the office guy about it, he said he would ask manager, 20 min later I ask again he said he would ask again, 15 min later I ask again he came up pushed buttons said I don't know how these work he will ask again, then in quits working all together. Ask again he said can't move you you have been there to long? and we have no rooms I said do you have a fan, he finds a fan that looks like it's from the dump! The room was the worst a bed, night stands and some kind of table 2 ft tall? Bath tub dirty, walls were dirty, managers dog outside with him barking around 1:00am. I know it's a discounted room on the Internet but that was un believable. Never again and I'll be telling everyone about your 2 motel 6s and all others going forward. You should check your room unless you don't care and it's all about he money.

We thoroughly enjoyed our experience at Motel 6 University in Missoula. We only stay at Motel 6 is since we discovered our pets stay for free and we love the fact that all Motel 6 is have been updated to look exactly the same. When you're on the road it is homier to know what the decor is going to look like when you open the door. We have found Motel 6 to be far superior to a lot of other motels. We love the fact there is no carpet. We have stayed in 11 in the last 5 weeks. We have always found the front desk people friendly and inviting in the rooms clean and comfortable.

The one thing I do not like with a passion is the taking an image of my driver's license and keeping it in your database. You do not have my permission to keep this information on file. I should be able to opt out of this. There is no good reason for doing this. I love my stay otherwise! Sherry.

It was a fantastic place to stay. My only complaint is that I went to check out early in the morning and no one was available. Other than that it was great and wonderful service.

The room we stayed in was not acceptable. It was in no condition to be rented. I realize that the property was was being remodeled but that room should not have been rented. There were face plates missing from electrical sockets, the sink drain was disconnected so that water would not drain, only one light was functional. The bedside lights were unplugged and the cord would not reach any electrical socket. The room had been freshly painted but there was still masking tape over the hinges, door jamb plate, etc. No chair to sit on, only the beds. The toilet was one foot off the ground, like it was made for a preschool or something. Very strange!

If you're just looking for a bed to sleep on and not much else, this place is for you. Wi-Fi was weak, no breakfast, TV is just standard definition. Non-smoking room had a hint of smoke smell, though we suspect that that might have been getting circulated though by the wall-mounted heating/AC unit. Hard floors, no carpet. A rug behind the door would have been nice, especially in the middle of winter with the door opening right out to the parking lot. It was hard to get a hold of anyone at the front desk consistently and you have to request a hair dryer. All that being said, we slept fine, we were warm, and we felt safe during our stay.

My husband and I have stayed with Motel 6 in the past and not had any issues, but must say this was worst experience staying at a Motel 6 or any motel. Heating unit outside missing front facing in the room the unit went from warm — ac, beds were beyond uncomfortable, felt and looked like was old box springs. The safety latch don't do a lot of good when door molding is not attached to wall. Bathroom door would not stay shut in unlocked or locked mod, no threshold between the bathroom and main flooring. Top outlet by table would not work only bottom outlet, light over table did not work. The base to kitchen cupboard middle support was broken they repaired it by nailing a board to the left door. The mini fridge would not keep drinks cold, this was caused by molding that was put around the opening where fridg was placed and wouldn't allow door to completely shut unless fridge was tipped back. Two adults 2 night stay and 2 washcloths and 4 towels if this is now the policy as I was told this needs changed. The note hanging on wall stated if hairdryer, iron and iron board was needed go to front desk they were limited as to what they are allowed to put in rooms due to being a independently owned Motel 6. I feel that spending $100 per night for a room myself and any other guest should be able to sleep on a bed without needing to see their chiropractor and not freezing. I filled out the card asking how our stay was and put all this down.

We did not have an enjoyable stay this particular time (have stayed once before). We were in room 209, on a corner where loud rude people congregated to smoke. Called front desk sometime after midnight to ask them to handle it, which was handled promptly. Room was dingy/dark (bad lighting) Towels had not been changed, one hanging at the sink was actually dirty. Staff seemed empathetic to my concerns. Enjoyed free stay for dog, and nice path to walk on behind the property.

The gentleman at the front desk was very nice and very professional but unfortunately for him he works in a hotel that is absolutely disgusting and I don't understand why the other people reviewing this hotel are giving it two or three stars after they talk about the exorbitant amount of dust or foreign hairs that they find in their bed! In my mind that is 0 out of 5 stars but unfortunately I have to give them at least one to even post this review. This place is absolutely disgusting nowhere near fit for you to stay should you have children and if you are at all intimidated by the criminal element here in Missoula you're going to be very disheartened when you see that it is Alive and Well in the parking lot of Motel 6 "university" … and there are other location in here in town is actually right next door to where I am staying because I was not going to stay in that hotel. But the other location although it looks much cleaner and nicer and newer is about 25 minutes from anything in town… the hotel that I'm sitting in right now and the other Motel 6 have about the two most inconvenient Hotel locations you can have in Missoula. If you're not going to be near the airport then go ahead and be in town.

Staying at Motel Six on Broadway has always been a good choice for us. The bed was nice. The room was simple. The arm of the chair was damaged but still comfortable. There was limited toilet paper. Needed more towels and wash cloths. Over all though it was a good room that was quiet, warm, and staff was very nice and accommodating for us. Thank you to the front desk staff and their courtesy. We will definitely be back to stay for the upcoming week.

Everything was fine except when I pulled the covers back to get into bed to find several black hairs on the sheets. My hair is very short and red. I slept on the bed in a sleeping bag I carry on my motorcycle. Other than that the room was clean and comfortable and everything worked as expected.

Office guys were nice Booking online went smoothly except that I accidentally went to the Motel 6 half a block down the street first — — the host there said that happened all the time — perhaps there could be a better way to differentiate them online. Room was clean but was unpleasant due to bad lighting, noisy appliances, and ugly flooring Location was convenient to I-90 and the University but not pretty AC/fan was super loud-I tried lowering the fan speed but it still kept me awake Hated the lighting Refrigerator buzzed noisily too — I unplugged it Not a fan of cheap laminate instead of carpet but I guess it makes sense if you allow pets Frankly I didn't think it was worth $75 but I don't travel much. Maybe that is a bargain these days. Online there were a lot rooms available for the same cost at other places (but they too had low ratings) The one bonus about this place is that they are cool about pets — I didn't have mine with me, but if I had I would have probably put up with the other stuff better.

Room 101 needs major refresh. Manager, stood out side, smoking, his cigarette smoke was coming into my room. Manager was useless… I asked for a the closest car wash. He directed me down the road, about 2 miles. As I walked across the road to eat supper, I noticed a car wash, NO LESS then 100 yards the other direction. I have stayed at other Motel 6 units. This one should be CLOSED, until refreshed and retrained staff is in place. My ONLY issue… is with THIS SPECIFIC unit.

The hotel covered the basics. The outside is clearly aged and could definitely have used some maintenance and upgrade. The room was clean as the pergo floors helped. The lighting was dim, almost dark — brighter lights / more lights would have been better and the furnishings and decoration were minimal at best. This left the room feeling cold and barren. The staff was knowledgeable and friendly though (at check-in). If you are looking for an inexpensive place to stay that simply meets basic needs, this will be a good fit. If you want something more homey, I would suggest you look somewhere else.

The rooms were very clean I was very impressed for a motel 6 to look as fantastic as they did very pleased with housekeepers cleaning. All the staff was very respectful and helpful made sure my stay was the best it could be. It's right in the middle of all shopping and trails great location simple and easy! Out of everything I give it a good 10! Thank you to the staff at motel 6 for doing an awesome job!

It's been a long time since I stayed at a Motel 6, and was very surprised at how modern our room was. We were tired after a long day of traveling, and when we opened the door we just said "Wow, this is awesome! ". Hardwood-style floors, modern decor, a mini-fridge, great amenities — it was perfect. The manager and hospitality staff were really friendly.

The hotel had a questionable patron in front of me, and then the hotel key didn't work. The night manager's hotel key didn't work, and finally the overall manager came to unlock the door. That's when we discovered the AC didn't work at all, and the room was sweltering. The thermostat on the wall was the old-fashioned gold-metal ones with a turn dial. There was a lady who took the last room in the hotel, the room next to mine, and she instantly took her money back and left. I don't know why they didn't try to give me her room, but it may have been the AC didn't work in their either. They offered me a fan, which made the evening barely tolerable. The one good thing they did was that they refunded my room the next morning.

The staff here were polite and very customer oriented. The environment was nice and quite. Very relaxing after a long journey. And the rooms looked spectacular! Big fan of the retro designs and hardwood floor. Definately the best Motel 6 I've been to. By far!

The only nice thing about this place was the friendly staff. This was the worst motel 6 I've ever stayed at and quite possibly one of the worst motels ever! Dirty dirty dirty… trash from prior occupants… concrete cinder block walls… don't even get me started on the bathroom. Will be cleaning and sanitizing anything and everything that was in the room… the location wasn't bad… spend the extra few bucks and stay somewhere else!

It was clean, I like the fact the carpet has been removed and there are hardwood floors in the rooms; do wish there was a microwave in the rooms, but it was nice to have a fridge. Everything seemed to work well, and staff members were friendly and helpful.

This place is a dive! $77.99 a night. We wouldn't even use the bathroom or shower. Old TV that doesn't work. Very small parking lot. The guy at the front was nice at 1am. I did get a CDL discount to drop it to 66.71. The beds feel like you're sleeping on the box spring. I was finding others trash when I woke up. Went to be at 2am was up by 7 am… Spend the extra money and go somewhere else! All the other reviews are done by staff. I wish I could post pictures.

Dirty room, rude day staff! All of our feet were black from the floor, the door frame was not properly attached so the lock didn't work correctly. The walls had black marks all over. Bad BAD bad ant problem! We stayed for a week. No cleaning done, asked for new towels, brought in dirty towels and were yelled at for the black on the towels, there was black ants from all the ants WE cleaned up and the floor was that nasty that the towels had black YUCK! Took many pictures. The outlet that the ac unit was plugged into shocked my 3 year old and had signs of burning on the outlet! Horrible! One bed had a huge dip in it super painful to sleep on!