Aruna Hotel

Friendly staff, the room had a not very comfortable bathroom. Overall, not bad for the money.

The main disadvantage is that there is no Wi-Fi internet connection in the rooms. It works only near the reception and in the dining area.
Second — there is no refund of payment in case of cancellation or early departure, which contradicts the Law on Consumer Rights. Meals are not included in any form. Rooms ok. Service is okay in general.

Hotel location, in the city center.
The food is terrible. Cold porridge, boiled egg and cold sausage in a casing. And so every day, only the porridge changed.
During our three days of staying at the hotel, no one cleaned the room; it’s just that none of the hotel employees entered the room. Upon arrival there was only one towel, only upon request they put a second one.
The hotel was clean, but no one cleaned the room.
We were greeted normally, but the staff was not friendly. Of course, if you ask anything, they will help and advise.

It was very cold and windy, so there was no time for walking. Came for work, route work-hotel.
Breakfast is included in the price, taking into account the cost of living I have no complaints. I would also like to note the lovely maids who prepare breakfast, leaving early in the morning they fed me, although breakfast is scheduled from 08:00
The room is comfortable, Wi-Fi is normal, everything is great, except for one thing in the shower stall the water doesn’t flow well, you take a shower and stand in this puddle, the door also doesn’t close well.
Clean, the room is cleaned.
The staff is polite, no complaints.
Excellent price/quality ratio, I definitely recommend it.

The location of the hotel is just super! The very center. It's a stone's throw to Baiterek and other attractions. There are many shops, cafes, and exchange offices nearby. The hotel staff is good and helpful. There is breakfast.
Unfortunately, it was not at all what we expected.
Point by point:
1. Wi-Fi only works near the reception, it doesn’t work in the rooms at all, this was a significant minus for us.
2. The hotel room is very “tired”, requires renovation, does not match the photographs a bit.
The bed is large, the linen is clean, but the mattress is bad.
Bathroom: right in the room, but the shower stall is rusty and broken, you need to open and close the glass doors very carefully.
3. There is a balcony.
4. You can spend a couple of nights, but we found the room uncomfortable.

Very friendly staff, friendly receptionist, clean bed linen, clean towels in the bathroom, clean room, good bed for a hotel of this level. If you need to spend one night, this is a perfectly acceptable option.
The disadvantages are related to the star rating of the hotel — a modest breakfast, you can hear guests behind the wall and in the corridor, budget soap and shower gel, everything is Spartan, regardless of the level of the room.

Room number 13, window should be sealed in winter. Continuously blow wind.