Online Reservation:
Room booked 9 times today.
ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV
Free Wi-Fi
Beds: twin beds
blinds Blackout blinds desk Desk airwave Hairdryer iron Ironing facilities shower Shower footprint Slippers emoji_food_beverage Tea emoji_food_beverage Kettle or coffee maker phone_in_talk Telephone self_care Toiletries dry_cleaning Towels checkroom Wardrobe water_bottle Bottled water
Room booked 4 times today.
ac_unit Air conditioning lock Safe bathroom Private bathroom tv TV
Free Wi-Fi
Beds: full double bed
blinds Blackout blinds desk Desk airwave Hairdryer iron Ironing facilities shower Shower footprint Slippers emoji_food_beverage Tea emoji_food_beverage Kettle or coffee maker phone_in_talk Telephone self_care Toiletries dry_cleaning Towels checkroom Wardrobe water_bottle Bottled water
Seeking a convenient base for exploring Surabaya? Ibis Surabaya City Center presents a strategically positioned option. Situated approximately 3 kilometers from the city’s core, the hotel provides efficient access to prominent attractions and business districts. It’s an ideal setting for travelers prioritizing accessibility and a productive stay.
The hotel’s location places it within the bustling central business area. A 24-hour front desk ensures immediate assistance. Complimentary Wi-Fi is available throughout the premises. Guests can enjoy the convenience of a free parking area for vehicles.
The hotel provides a café for refreshments. A restaurant offers a selection of Western cuisine and a buffet breakfast. Additionally, a bar is available for those desiring a drink. These dining options cater to diverse preferences and provide satisfying moments during your visit.
Rooms at Ibis Surabaya City Center are designed for comfort, featuring flat-screen televisions, air conditioning, and floors finished with hardwood and parquet. Each room includes a private bathroom with a shower, hairdryer, and complimentary toiletries. A safe-deposit box is available for securing valuables.
The hotel offers a range of additional services, including laundry, dry cleaning, pressing, and an elevator. Business travelers will appreciate the conference hall and meeting facilities. The concierge service assists with excursion bookings and arranges airport transfers for added ease.
For wellness, a spa center provides beauty and relaxation treatments. The staff speaks English, facilitating easy communication. Consider utilizing the hotel’s tour assistance desk to craft tailored excursions during your trip.
Nearby, Tunjungan Plaza Shopping Mall is reachable in 10 minutes by car. Surabaya Zoo is approximately 15 minutes away. Juanda International Airport is located 21 kilometers from the hotel, offering easy connectivity for departure.
Explore the possibilities of a rewarding stay. Secure your reservation at ibis Surabaya City Center through ReadyToTrip and plan your journey with confidence.
Nightly rates from $18.10
Phone: +62 31 5358885
Address: Jalan Basuki Rahmat 94 - 96, Surabaya, 60271
E-mail: [email protected]
Number of rooms: 224
Year built: 2013
Information is provided based on reviews and may contain inaccuracies.
As an Accor Platinum member for the past 3 years who has stayed in more than 50 hotels across the Accor network, I rarely submit complaints and am usually very tolerant of minor issues.
Problems such as a faulty air conditioner, weak cooling, or small operational inconveniences are things I can easily understand and overlook.
However, my experience at Ibis Surabaya City Center was far beyond what I would consider acceptable.
The restaurant area was disappointing, with many flies present and cleanliness standards that did not meet expectations.
The overall dining environment felt unhygienic and poorly maintained.
In addition, several staff members appeared inadequately trained.
Even basic matters such as payment processing were not handled smoothly, and there was a lack of knowledge regarding Accor loyalty point redemption.
When assistance was needed, I was informed that the manager was off duty, leaving no clear escalation path to resolve the issues.
Another disappointment was the very limited room service availability, which ends at 10:00 PM.
For a hotel serving business and leisure travelers, this restriction significantly impacts guest convenience.
This is not a complaint about a single mistake or isolated incident.
Rather, it reflects a broader concern regarding service quality, staff competency, and operational standards.
I genuinely believe the team needs to make significant improvements.
One of the best and most reasonably priced places I’ve stayed at in Indonesia so far. The rooms were clean, comfortable, and well maintained, making it a very pleasant stay from the moment I arrived.
I was also pleasantly surprised by the little details that many hotels seem to forget — especially the bathroom having a hair dryer available, which was incredibly convenient. It’s those thoughtful touches that really make a difference when travelling.
The location is another huge plus, with the hotel being within walking distance to one of the biggest shopping centres nearby, making it super convenient for shopping, dining, and getting around the area.
Overall, this place offers fantastic value for money, with comfortable rooms, good facilities, and a hassle-free stay. I would happily stay here again and definitely recommend it to anyone looking for affordable accommodation without sacrificing comfort.
One thing I would recommend is requesting a room on a higher floor if possible. I stayed on Level 1 and could hear quite a bit of traffic noise from outside, so I imagine the upper levels would be much quieter and even more enjoyable.
Jl. Basuki Rahmat 123 - 127, Surabaya, 60271
Seeking a refined stay in a vibrant urban setting? Crown Prince Hotel Surabaya presents an opportunity to combine rest and exploration within a dynamic destination. Situated approximately 3 kilometers from Surabaya’s central district, the hotel offers convenient access to the city’s attractions while maintaining a tranquil atmosphere. It’s a place to rejuvenate and discover the local culture.
Jl. Basuki Rahmat No.109 I, Surabaya, 60271
Finding a convenient base for exploring Surabaya requires careful consideration. KoolKost Syariah near Tunjungan Plaza 2 offers a dependable solution for travelers seeking a comfortable stopover. Situated approximately 3 kilometers from the urban core, the lodging presents a practical choice for those wanting to balance city immersion with a tranquil retreat.
Jl. Basuki Rahmat 76, Surabaya, 60262
Planning a journey requires preparation, and Midtown Hotel Surabaya provides a convenient base for exploring the city. Situated in Surabaya, it’s ideal for travelers seeking a restful pause before embarking on local discoveries. The hotel offers a welcoming environment designed to enhance a visit to the region.
Jl. Kombes Pol. M. Doeryat No. 6, 6, Surabaya, 60262
For travelers seeking a dynamic experience, Royal Regantris Cendana presents a refined choice. Situated approximately 16 kilometers from Juanda International Airport, it offers a tranquil retreat while remaining connected to Surabaya’s vibrant pulse. The hotel’s location provides easy access to notable landmarks, including the Sharp Bamboo Monument, a short walk away, and the Submarine Monument, just over a kilometer distant.
Jalan Basuki Rahmat No. 67-73, Surabaya, 60237
Planning a trip to Surabaya? Wyndham Surabaya City Centre provides a strategic location within the city’s bustling business district, a short distance from the dynamic Gramedia Expo. Consider this hotel a solid choice for travelers seeking convenience and access to a variety of amenities. The hotel offers a range of services and facilities designed to enhance your stay and provide a satisfying experience, ensuring a productive and relaxing visit.
Jl. Kedondong Lor I No.16A, Surabaya, 60271
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Sharp Bamboo Monument 0.38 km.
Joko Dolog Statue 0.51 km.
Tunjungan Mall 0.77 km.
Submarine Monument 0.95 km.
Surabaya Plaza 0.96 km.
Gubeng Train Station 1.3 km.
Grand City Mall 1.4 km.
Gereja Perawan Maria tak Berdosa 1.6 km.
Airlangga University 1.8 km.
BG Juntion 1.9 km.
Cheng Hoo Mosque 2 km.
Taman Remaja Surabaya 2.1 km.
Juanda International Airport 13 km.
Abdul Rachman Saleh Airport 73 km.
Overall, I had a pleasant stay and I think this hotel offers good value for money. The rooms are a little dated, but they are clean, and every member of the staff was exceptionally polite, calm and professional. Their attitude towards guests is honestly one of the hotel’s greatest strengths.
However, the restaurant really needs improvement. Several cocktails listed on the menu were actually unavailable, and the Piña Colada I ordered took around 25 minutes to arrive. Unfortunately, it was also quite disappointing.
I then ordered a beef soup. After waiting for about 40 minutes, it still hadn’t arrived. During that time, a group of four guests came into the restaurant after me and all received their meals before mine. There may have been a reason that I wasn’t aware of, but from a guest’s point of view, it was very difficult to understand, especially since the restaurant was almost empty when I arrived. In the end, I decided to leave without ever receiving my meal.
One final point surprised me. Late at night, I went to the reception to buy a Coca-Cola. As always, the staff were extremely polite and helpful, but I was told that I had to use my physical bank card because mobile payment was not accepted.
In 2026, that honestly feels outdated. Contactless payments with a smartphone have become standard almost everywhere in the world, especially in hotels that welcome international travelers.