Goldvitel Hotel Surabaya

The hotel has its own parking area, though its capacity is quite limited and the parking lot appears narrow. For the convenience of guests with vehicles, a complimentary valet parking service is provided, with staff assisting in parking cars. Visitors speak positively about the assistance provided by doormen and security with luggage and vehicles upon check-in. However, frequent entering and exiting with your own vehicle can cause minor difficulties due to the specific layout of the parking area.

Upon check-in, guests are required to pay a security deposit of 50,000 Indonesian rupiahs, which is refunded upon check-out. The check-in process can sometimes be delayed on certain days due to a high volume of guests, occasionally resulting in check-in taking longer than the standard time. Reviews regarding the front desk staff are mixed. Some guests praise the employees for their politeness and the welcome drink, while others encounter a formal attitude and slow responses to requests.

The hotel restaurant serves a buffet breakfast focusing on traditional Indonesian dishes such as fried rice, kway teow, and chicken porridge, alongside an egg station. Some guests are satisfied with the taste of the dishes and the availability of dried fruits and cereals for children. At the same time, there are complaints about a modest selection by four-star standards and slow staff response in replenishing finished items. Guests also mention isolated instances of issues with the thorough washing of greens and unexpected extra charges for meals for children over five years old.

Soundproofing in the guest rooms is one of the most problematic areas according to guest reviews. Music and vibrations from the karaoke bar, located on the fifth and sixth floors, are clearly audible on the residential floors from the seventh through the eleventh until late at night. The room sizes are quite compact, and there may not be enough space for free movement or prayer. The condition of the finishes and cleanliness leave a mixed impression, as guests mention stains on bed linen, old furniture, and occasional missing towels upon initial check-in.

Room amenities include a basic set of furniture and appliances; however, safes, hair dryers, and smart TVs—which are standard for this category of hotel—are not available in all rooms. The air conditioning system in some rooms requires repair due to leaks or insufficient cooling. In the bathrooms, guests sometimes encounter low hot water pressure or long heating times. Toiletries and towels are not always fully stocked upon arrival, so they often need to be requested additionally.

The hotel features a small gym and an elongated outdoor swimming pool. The pool is quite deep at about 1.8 meters, and guests note the lack of a convenient, safe ladder and slippery surfaces around it. On the twentieth floor, a sky lounge operates with panoramic views of nighttime Surabaya and live music, which is popular among guests. However, visitors should keep in mind that the management charges a separate fee for conducting professional photo shoots on the lounge premises.

Hotel staff are polite in most situations, help with carrying luggage, and strive to promptly fulfill guests' requests. Nevertheless, guests point out instances of delays in delivering towels or resolving technical issues in the rooms. The elevator system is slow, and at certain times, the call buttons for some floors may be inactive due to maintenance. Guests also note the need for a strict separation between guest elevators and service movements involving technical staff and cleaning equipment.