Bumi Surabaya City Resort

The hotel is generally fine, with a central location that is convenient for getting around.
Breakfast offers a wide variety, with a good mix of local and international dishes. The local selection was ok, served in rattan trays with paper linings, giving a strong local feel. The international options, however, could be improved. The butter at the bread section was served in a jar so I don’t know what brand was used; unfortunately the butter tasted stale bordering rancid on both mornings I stayed.
The room itself was excellent. It was very spacious, with a full glass wall offering an unobstructed city view. A plug extension was thoughtfully provided at the work desk, which was a real plus.
A major drawback was the sliding bathroom door: it could not be locked and would not stay closed, sliding open on its own. There was also a large gap between the door and the wall, raising privacy concerns. The trash bin was an open, wide, short basket with no lid, making waste very visible and aesthetically unpleasant compared to taller bins that keep trash discreetly out of sight.
The hotel was also very strict about amenities (and everything else it seems judging from the other reviews here). An additional towel was not allowed, which is understandable given the booking was for two guests, though many hotels are more flexible on this.
The check-in experience was very poor — which was not a unique experience judging by other reviews. I arrived at 3:00 pm and was told the room was not ready.

I was truly impressed by my stay at Bumi Surabaya Hotel. This hotel is quite large and spacious—something that is rarely found in Surabaya city center at this price level.
One of the biggest highlights is the room size, which is around 42 square meters, making it feel very open and comfortable. Almost every area of the hotel feels spacious, and that alone is a big plus point.
What really attracted me to this hotel is the greenery. Even though it’s located in the city center, Bumi Surabaya offers a outdoor garden with fresh greenery. This is quite rare for city hotels, which are usually just buildings with limited open space. Here, you can enjoy breakfast outdoors surrounded by green views, under bright sunlight—it genuinely feels refreshing.
The room itself is well-equipped and The only small downside is the TV size, which feels a bit small for a five-star-standard hotel. However, this wasn’t a major issue for us since we didn’t spend much time watching TV.
In terms of facilities, There’s a badminton court and swimming pool on the third floor, and other facilities.
The buffet breakfast offers Indonesian-style dishes. While the variety is not very extensive and the taste isn’t particularly standout, it’s still satisfying—especially because of the ambience.
All the staff were very helpful and good service.
Overall, I highly recommend Bumi Surabaya Hotel for anyone staying in Surabaya.

TL;DR — 5 ⭐ hotel, some parts were 5 ⭐ service, some were not. Overall, I was a little disappointed. Maybe my expectations were too high.
Staff: Many staff stationed outside waiting to open the doors for you. Arrived and was greeted with smiles. Staff are polite and do seem to have good customer service, always eager to help you out.
Check-in: Had to pay 500k cash as deposit.
Cleanliness: Here's where it got interesting. Lipstick stains (yes, plural) on one pillow, a lot of stains on the sheets, bathtub had hair and was not really clean. (See pictures). Idk, I expected better for a "5 ⭐" hotel. But the staff did change the pillow case when I mentioned it.
Breakfast buffet: Amazing food with a large variety of local and western (waffle, pastries and pancake) delicacies. Some food was a little salty for me. Staff clear your plates quickly. I saw an elderly woman packing nasi goreng into a container she brought and refilling her bottle with multiple glasses of mango juice. So, I thought it wouldn't be much harm to bring out my half-eaten muffin that I just couldn't finish there and then instead of letting it go to waste (I'm reluctant to waste food and always take small portions of the food I want to try, but a single muffin portion was big. I did share it with my guest, but they too were full already). Unfortunately, I was stopped by the staff on my way out and warned about bringing food out. It is understandable and the staff is doing their job but I still felt embarrassed.

Quiet and ok / hygiene is an issue. Not a modern hotel for sure.
I took the larger room alike Suite. The room has seen better days. The safe was replaced after they couldn’t fix it twice, the bathtub couldn’t release water, the toilet couldn’t auto release and was wonky. And fridge wasn’t cold.
There are plenty of areas that shows that it needs a good revamp.
The restaurant hoshizaki had a buffet option and we took that. Found cockroaches in the baby chair, and I immediately took it out of the restaurant. After reporting to the folks showing them photos of what describes a cockroach, the disappointment I had was when I saw them bringing in the baby chair back without checking/cleaning the baby chair.

What a fantastic hotel! We stayed here for two nights during our honeymoon. It happened to be during the time of the protests but we felt safe at all times here. Staff are beyond kind, suite was great, super spacious and clean. We very much appreciated the traditional style. The breakfast is incredible and the buffet style dinner is worth every rupiah. We especially loved that the hotel plays traditional gamelan music in the hotel halls! It was beautiful, calming and very much in keeping with the overall style. Don't change a thing! We'll hopefully be back:)

Bumi Hotel in Surabaya is beautiful, clean and comfortable. The rooms are extraordinary and well equipped. The restaurants and facilities are breathtaking. A little paradise. We tasted their delicious buffet and had an exceptional massage. The staff was extremely nice and helpful. We definitely recommend Bumi. Totally worth it!

A beautiful, elegant, and luxurious hotel in Surabaya. The staff is extremely friendly and helpful, always ready to assist. Breakfasts are excellent and varied, with a wide selection of authentic Indonesian dishes.
The hotel features a large swimming pool over 25 meters long and an outdoor jacuzzi with hot water – perfect for relaxation. We also tried a massage at Club Olympia and highly recommend it.
The rooms are spacious, tastefully decorated, and well equipped. Despite the fact that the hotel is very large, it has a cozy and intimate atmosphere, which makes the stay even more pleasant.
Highly recommended both for leisure and as a base when visiting Surabaya.

The People Make the Place — Some Staff Missed the Mark.
SAD + PROUD.
I recently stayed at Bumi Surabaya and overall had a pleasant experience. I would like to especially commend the gardener, who clearly treats the beautiful garden as his own home, working with dedication and care beyond his responsibilities. His efforts truly enhance the hotel’s atmosphere and provide a peaceful environment for guests. The housekeeping team, pool staff, and front desk were also friendly and professional, contributing to a comfortable and welcoming stay.
However, I must raise some concerns regarding service in certain areas. At the noodle and fried rice stall, I requested fresh noodles well before the breakfast service ended. Unfortunately, one particular chef—a larger gentleman—was reluctant to serve me, while readily providing fresh and quality food to hotel staff attending their daily internal morning briefing held in the customer breakfast area.
This daily use of the guest breakfast space for internal meetings, with staff repeatedly bringing food to management, seemed to take precedence over serving actual hotel guests. It was disappointing to see that the waiters were very busy catering to this internal (daily routine such as morning briefing) meeting, which affected their availability to attend to regular customers. Such a practice feels inappropriate and reflects weird on management policies.

The staffs are very polite and the service is satisfying. This hotel offers exotic Indonesian heritage culture. The rooms are also very spacious and comfortable. The location is strategic in the city center. Staying here was a very pleasant experience for us.

I've had the pleasure of staying at Hotel Bumi Surabaya every time I visit this vibrant city! This rustic 5-star hotel offers spacious and clean rooms that exude a warm, welcoming ambiance.
While some might find the decor a tad old-fashioned, I personally love the classic charm it brings. The staff are always friendly and attentive.
If you're looking for a tranquil retreat in the heart of Surabaya, Hotel Bumi is an excellent choice. I highly recommend it!
However several improvements are required to bring this hotel to a better level. For one, they need to add hand towels which is missing in the room! Room only has one big towel and that is it.
This time, I found my door cannot lock and that means that if I leave the room, any one can open to go in. I only discovered it on my second day. I went to the reception to have my room changed to another one. No question asked and I suspect they knew about it…
For the price I am paying, I am happy to continue to stay here but just need to be careful of this point.

Rating: ★★★★☆
Hotel Bumi Surabaya is a timeless gem that exudes old-world charm and elegance. The classic design and well-maintained facilities reflect its rich history, making it perfect for those who appreciate a more traditional hotel experience. While it may not have ultra-modern features, the attention to detail and cozy ambiance make up for it.
The location is unbeatable—just a short distance from Tunjungan Plaza (5 Minute Drive), one of Surabaya's biggest malls, which makes dining, shopping, and entertainment incredibly convenient. The hotel's mid-to-high budget pricing is justified by the quality of service, spacious rooms, and lush gardens that create a tranquil atmosphere amidst the bustling city.
If you're looking for a classy and centrally located stay in Surabaya, Hotel Bumi is a great choice. The only minor downside is that some parts could use a bit of modern updating, but overall, it's a fantastic experience.

I had a wonderful stay at this 5-star hotel! The place is impeccably clean, and my room had a pleasant, fresh smell that made it feel welcoming. The staff are incredibly friendly and always greet me with a big smile, making me feel right at home. They were also very helpful, going above and beyond to ensure I had everything I needed. The breakfast was amazing, with a wide variety of options to choose from. Overall, I’m extremely satisfied and would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay!

This is my forth visit to Surabaya and my second visit to this hotel. This establishment is the next best thing to being in Bali.
It’s an oasis from the noise, hustle and bustle of the big city. The rooms are sound proof so you hear nothing from outside. Which can be a bit strange at first but lends itself to a sense of calm when in your sanctuary. The grounds are very well maintained with a superb array of plants, trees, a fish pond, birds chirping away and again, you would think that you are in an actual resort in Bali. There are few clues to your actual location outside of the few buildings that peek through the canopy of the trees.
The staff are marvelously friendly, helpful and eager to please with a smile at every turn.
The hotel itself is very well maintained with no signs of mold of rust.
The entrance is epic and the whole space would make a great setting for any movie.

This is an old hotel which means there are some pros and cons…
Pros:
— old hotel means large room, yes the rooms are huge, mine is with bathtub so does my friend's.
— the price is affordable.
— location wise is superb, you cal easily walk to tunjangan mall and the surrounding areas, else take a cab it's cheap.
— their hospitality is top notch, I felt so welcome.
-had dinner at their restaurant, it was good.
Cons:
— since it's an old hotel, it look slightly worn out, a little refurbish will make it more lively.
— the TV is small compare with the room size.
— I can hear the neighbour next door making noises, which is weird coz it is a 5 stars hotel, I wonder how thin the wall actually is.
All in all, a good place to stay in surabaya.
Will come back if I ever come to surabaya again.

Location is just perfect, its in the downtown of surabaya. Ambience is also great, exposing old architecture of Indonesia's building. However, for the room, needs some improvement, especially for the air con that is not too cold for me (its already 16deg C but felt like 25++ deg C), the carpet also needs some deep cleaning. And for the food is just okay. Mainly they only serve Indonesia dishes for the breakfast.

Amazing hotel: spacious rooms with outstanding amenities.
The staff is professional, kind and very helpful. In particular, Nyoman, is a friendly host. He is always there to help with any request.
The breakfast is a delight in itself with many options that you can enjoy in a beautiful garden.
I would definitely stay here again.

I've stayed in many hotels across various locations, but this is by far one of the best.
I stayed for four nights during a business trip, and I can confidently say that everything, down to the smallest details, was excellent.
The service was outstanding — the receptionist even remembered my name because I frequently left my room key with them whenever I went out.
The breakfast offered a wide variety of dishes, all of which were delicious.
My room was one of the most spacious hotel rooms I've ever stayed in, and the bathroom had its own large space, complete with a separate bathtub and shower.
The location is also ideal, within walking distance to popular destinations like Tunjungan and Surabaya Town Square.
If I have the opportunity to visit Surabaya again, I will definitely stay at this hotel. I highly recommend it to anyone visiting Surabaya, whether for business or leisure.