Single Room
Max. guests: 1
This air-conditioned room features free WiFi, en suite bathroom with power shower and underfloor heating, and a 32-inch HD flat-screen TV. Free refreshments are also provided.
WiFi is available in all areas and is free of charge.
Beds: 1 single bed (90-130 cm wide).
Room Facilities: Linen, TV, Free toiletries, Heating, Private bathroom, Towels, Soundproofing, Toilet paper, Wardrobe or closet, Towels/sheets (extra fee), Upper floors accessible by stairs only, Cable channels, Tea/Coffee maker, Flat-screen TV, Toilet, Ironing facilities, Radio, Electric kettle, Shower, Hairdryer, City view, Socket near the bed, Tile/marble floor, Wake-up service, Iron, Desk, Carpeted, Telephone, Air conditioning, Fan.
Terrible service and attitude. The hotel refuses to engage with me. On 23rd November 2019, before anyone had mentioned Covid 19, I made a reservation to stay overnight between 21st and 22nd November 2020. This was a non-refundable advanced booking. In advance of the date I asked what the position would be if I chose to cancel the booking in view of Covid meaning that the event I had booked in the area had been cancelled. I was told the accounts team would get back to me, but they never did, so I phoned, and was told a manager would get back to me, but they did not either. When lockdown 2.0 was announced which meant that the contract was frustrated as I was legally not allowed to stay on the date I had booked, I called again, and was asked to email my details. In doing so, I was told that I was not entitled to a refund, as it was a non-refundable advanced booking. I responded to say that was not CMA's opinion, and that I expected that since the contract was frustrated, I did expect a refund. I have heard nothing back from that mail, despite chasing it twice, and when I call I am told that I need to speak to a manager who is not present. They never call me back, and when I call, no-one will put me through to a manager.