Extended Stay America Suites - Houston - Westchase - Westheimer

Hotel

I"m visiting Westchase extended stay from California and the rooms are very comfortable and provide everything one would need for an extended vacation, the pool is clean and the rooms are immaculate. The staff has been very helpful in helping me know my way around and the manager Victoria also the front desk clerk Desire has gone above and beyond providing me with quality service accommodating my every need to help make my stay pleasant. I would recommend anyone to stay here. For the low rates you can"t beat it.

Exceptional front desk / customer service! Clean facility and convenient to many sites. We'll certainly stay again.

To be completely honest, this was a horrible hotel experience. As we checked in, we were greeted by a nice lady whom we received our keys from. Then, as we traveled the halls it smelled like weed, cigarettes, and mildew throughout the entire building. The rooms were alright, nothing fancy, but has NO kitchen utensils. That should be included at the least. The pull out bed was absolutely disgusting and the internet was slow. But the most absolute disappointing thing about this place was their so — called "breakfast. " It was literally a small table with coffee and the cheapest granola bars possible. That, was the worst thing. And not to mention the fitness room with only an elliptical and treadmill. The only thing good about this place was the service desk woman. She was very nice. Other than that, there is virtually no point in coming here, a waste of money.

Breakfast was just coffee. The pullout bed had not been cleaned. Non-smoking room smelled like cigarette smoke. Everything else was clean. Service was great. They were very friendly and fast! Would recommend staying here.

Very nice location. By far my favorite! Me and family will always come back. Staff very nice and helpful.

Well first of all I know this hotel is rated as a 2 1/2 star but it should be at least a 4 star. The desk lady Daniela is my favorite. She is the epitome of the way to be professional and friendly. Not that there was many but anything that she couldn’t take care of Management was there swiftly to back her up. I also like that it’s a hop skip and a jump near everything you need from food to entertainment… I’m definitely staying here again. Thanks guys!

Really struggling to see how this hotel has almost 4 stars. Upon check in room seemed clean. Traveling with smaller children I always thoroughly inspect the area. When I checked the bed, I pulled the cover back to reveal nothing multiple long hairs and even stains! Yuck! My husband pulled the sheet back to reveal what looked like blood on the mattress cover. That was enough for us to pack up and leave. To be noted that the pull out bed was not stocked with sheets, pillows, blanket. The roll chairs leg was broken off, which I almost fell out of not knowing it was broke. The halls and elevator smelled like weed. Nothing says welcome to Extended Stay like smelling weed while trying to be on vacation with your kids! Get it together Extended Stay!

If you enjoy mildewed hallways, constant smell of weed everywhere, side doors propped open at night letting in strangers, partying until 4AM and no one ever at the front desk, well then this is the place for you. I really enjoyed a location with a kitchen with literally not a single utensil, plate, bowl, rag, towel etc in it. It made it very convenient to cook. Oh and of course the front desk doesn't even have half the things you need if you go down and ask. Don't be a fool and think you actually need these things in a kitchenette. This place is an utter joke. I highly advise to spend your hard earned money elsewhere.

The rooms are actually really really nice considering location. The staff was wonderful.

Very unsafe feeling… People hanging out in the hallways and ourside at all hours of the night… Walking around in PJ's & NO shoes. Carpets dirty, smells very damp. Just an overall creepy feeling. Unfortunately one night is enough for us! Very disappointed in the pics we saw : ( UPDATE: Was woken up ALL night by people fighting… Yes! fighting… lol Not one set, but two different occations… and I was only there one night! DO NOT bring kids here. I want my money back!

First floor was still recovering from flood. Third floor smelled musty (looked to have suffered a burst pipe). Room was reasonably clean but otherwise felt damp.

The room didn't smell fresh. There wasn't a trash can in the room. The elevator reeked of marijuana. Last but not least, the sofa bed felt terrible.

Clean, spacious and centrally located. Staff is very pleasant.

Perfect for a home away from home situation, good price, kid friendly, clean, convenient laundry room and vending machines, 4 burner stove and oven, microwave and full size refrigerator and freezer, cabinet space.

For the price it was great. Living room, kitchen, big bed, and 24 hour pool was a plus. The breakfast is better then nothing. Just coffee with muffins, granola bars, and oatmeal.

Very clean room, full kitchen, quiet area. Pricing not bad, Definitely one of my better experiences. No issues whatsoever.

Front desk people are extremely nice and helpful. They go above and beyond trying to get the best rate possible for your stay.

This hotel if it is very good I recommend it to 100%

The lobby smells of weeds… I didn't liked staying here. Even the reception said that they will provide me a room service in 4 days but nobody came to my room and cleaned it. Later the manager said they have room service every 8th day. The staff was rude too. Also the utensils provided by them pots and pans were not cleaned properly.

I wish I could give a 0 stars. The elevator was broken. The cop arrested a john and prostitute the first night, pimp got away. People were doing drug deals in the parking lot. I got bed bugs while I stayed there. I'm getting over a 1st degree chemical burn and now I got bed bugs bites all over the same spot. I just got done with my steroid cycle. The doctor said we have to wait and see if it gets infected. The staff were really nice and I feel sorry they have to work there.

Service has been great here, however for a non smoking facility, our room smelled like a smoker.

Affordable and the staff were friendly, only complaint is the stink of cigarette smoke in a not smoking room.

The room was very nice and the staff was awesome as well! I would definitely recommend this hotel to others.

Good Place Good Rates and Good Service.

I booked through Priceline because they were advertised as pet friendly. Only to find out they have a policy of charging 29.99 PLUS tax PeR night for your pet!

The rooms at this location were a much nicer layout than the Extended Stay America hotels we've stayed at in Austin. The kitchenette was a fully functioning kitchen including an oven. The room was pretty spacious with more than enough room to walk around. The location was alright. It's right near a busy toll road so that was to be expected. The service was ok. Didn't have much contact with anyone who worked there other than check in/out. Overall we enjoyed our stay.

The front desk clerk Sal the front desk clerk went in our room going through my wife personals. Removing item from our room. While at the front desk booking my room for additional nights. The cleaning staff went my room as well and discarded all the new grocery I purchase the night before.

Did not like that the pool was closed the hole time we was there! An did not like when u asked of something like a broom are clean towels and sheets they would not bring it we had to walk an get it not very good room service! The only good thing about it was that it had a full kitchen in the room.

Great place to stay when you're in between moving. All the qualities of being in your own home, just not.

I stayed in this property for about 4 weeks in March 2013. Very spacious rooms (much bigger than my last stay in an ESA in 1999! ), and a nicely equipped kitchen. The breakfast on offer was rather lame (pre-packed muffins, cereal bars, some fruits and Oats along with tea / coffee), but given the price paid (around $80/room/night), it was a great deal overall. The kitchen was nicely laid out and spacious/ clean. The internet was not blazing fast (I think they had an option to buy an upgrade), but was consistent and sufficient for all work related use (and Skype worked great too). Overall the property did not have the musty feel of older properties, so I'm guessing was renovated relatively recently. Would definitely not hesitate to stay there again. Note: The property has direct access from Rogerdale road — an alternative if you're approaching from the opposite side of the traffic flow.

Nice room, friendly service, good location.