Review of Chicago Marriott Oak Brook 3*

Incompetency is on another level at this hotel. There was a receptionist at the front desk named Jason. He has no customer service skills at all. He hardly speaks. He does not know how to use the system. He is not even capable of communicating with their own reservations department. I felt like he is intentionally trying to be unhelpful. He is a failure in so many ways that I can write a ten page essay on how miserably he fails his job. That's what I see in 20 minutes. If his managers are still keeping him on the job after seeing how he is — not — doing his job, I bet they are as disqualified for their job as their employees. It is frustrating to see these incompetent people in a hotel such as Marriott. It took more than three phone calls back and forth with national reservations and the hotel to uncover my reservation by the front desk personnel. As someone that stays in hotels more than 6 months every year, I expect certain level of service as standard. I also base my reviews depending on the star of the hotel and the cost. This Marriott earns 1-star from me. Other than the people that works in the hotel, the hotel as a building is in good location and good condition. Carpets in the rooms need cleaning, there are visible dirt. I do not recommend walking inside the room barefoot. Windows look like they have never been washed since installation. You can see paint on the windows. Beds and bathrooms look to be taken care of by the housekeeping. It's good to know that there are at least some people that doing their job right.