Kimpton Gray Hotel Chicago, an IHG Hotel

Hotel

Nice room, great location, helpful staffs! will definitely come back ☺️

Made reservations for 2 nights for a 2 queen walk in shower room. Not at all what it was. I was downgraded at check in! truth be told, I've had $100 per night rooms better than this one and it was over $300 a night. Never once did anyone apologize for downgrading my room at check in.

Blah. No bar nothing special.

Beautiful hotel! Definitely a stunning building.

As always, the details are amazing. Every person I met working here was kind & helpful; wine happy hour is a lovely touch. The room is beautiful — the whole hotel is beautiful. And the location is excellent.

We spent over $1, 600 to stay at this hotel for 6 nights in August 2021. Due to COVID, we were informed during check-in that housekeeping services would be limited, but they assured us our room would be fully cleaned TWICE during our stay. We were accepting and understanding, having experienced similar limitations at other hotels during the past few months. Our room was fully cleaned ONCE. During a 6-night stay. When I inquired about the second cleaning, I was told no, and that the ONE full cleaning was an EXCEPTION due to our extended stay. We were offered fresh towels, a restock of toilet paper and toiletries, and to have our garbage emptied. They didn't even leave us four new towels for a family of four, and not all of the garbages were emptied. Dirty dishes were left in the room each time, and we were without a spare roll of toilet paper most of the time. I expressed my discontent firmly, but never received a second cleaning. I was offered points in my rewards account — which will be useless since I do not plan to stay in an IGH property again. When we departed the property for the final time, there were empty food containers and other trash on the table near the elevators. When we stepped into our elevator, there was a bunch of food on the floor. Absolutely disgusting. One full service room cleaning during a 6-night stay for almost $2, 000 is absolutely unacceptable. With what we experienced, we would have been better off staying at a Motel 6.

I do not recommend this hotel. I had a reservations at this hotel. I was discriminated against by the staff here Bobby Gonzales (Manager) and Alexis Napoleon (room operations manager) I was told I could not check in because my sister the one who works for this hotel was not here to use the employee discount. I knew this was not true as I had just checked in the day before at another hotel without her as she was not traveling with us. I spoke with some employees of the hotel who advised that this is not true and that they were discriminating against me. I will be filing a complaint with the proper venue.

Words cannot describe this Beautiful place. Elegant and Fabulous is just a beginning. Friendly personnel, very clean rooms and building only make it better.

Very spacious, peaceful, great atmosphere.

The hotel is just as dog friendly as they advertise. Loved our time there. ALL staff were friendly and helpful.

Everything at The Gray is amazing! The service and atmosphere are truly first rate!

The Kimpton Gray Hotel is absolutely beautiful, comfortable, and has helpful and friendly staff! I will be staying there again when I am in Chitown! Thank you for a lovely stay!

The staff is friendly and respectful. The cleanest hotel I've ever stayed. I will definitely return.

Classy modern boutique hotel in a beautiful historic building in the loop. Great location and conveniences in the same building. The rooms are well appointed and clean. Being a smaller hotel there aren't as many amenities as a large chain but the trade off is excellent service with style. Overall we had a pleasant stay and the hotel has relaxed feel.

My mom surprised me for my birthday by staying here. She did some major research to find the most memorable hotel and she hit the nail on the head with this gem! It's absolutely stunning hotel within walking distance of where Hamilton was playing along with many other amazing restaurants. They had a bottle of champagne and sweets as well as a hand written birthday card! They take the extra step to make you feel special! They're also dog friendly which hits a soft spot in my heart! I highly recommend this hotel for all it's beautiful things!

Great hotel in the heart of Chicago. Fantastic amenities and eateries attached to the hotel with many others in close walking distance. The thing that separates this hotel though is all of the team on the doors and running the bags. They are the best we have encounter, super friendly, super cool and very informative! Definitely the place to stay in the heart of Chicago!

Very nice hotel. Great rooms. Great staff. Great service. Shined my shoes for me for my interview for free. Let me borrow an umbrella even after checking out. 5 stars. Only wish the rooftop bar actually had a view. It doesnt.

This is a good spot to stay in this area of the loop. This is a more modern and hip hotel over some of your more popular options. I like the free offerings of coffee and ice coffee in the am, ice tea around check-in and wine around 5 pm every day. A very friendly and service oriented staff.

Amazing experience! I booked this hotel as a surprise birthday gift for my wife and did the staff (thank you Alexis, Bobby, and Paul) deliver on service. When we checked in, Alexis upgraded us to a spacious junior king room. She was friendly and inviting and wished my wife a happy birthday. The room was large and the bathroom was amazing! The bed was perfect in every way and the room was quiet which made for restful sleeps. Shortly after we arrived and settled in, Paul delivered a birthday surprise that was nothing short of spectacular. A bottle of bubbles, fresh fruit, popcorn, and a birthday cupcake. Bobby is the concierge and is ready to help with everything through text or in person. He helped to get us some Cubs tickets and recommended where to go before the game. When in Chicago be sure to stay at the Kimpton Gray. You won't be disappointed. Easy to get anywhere location and only a 5 minute walk from the river walk and Millennium park.

Service was second to none! Our flight arrived quite early and the front desk did everything they could to give us early check in. I received two texts checking in to make sure we were happy with the room. Of course we were! My one small critique is with the bathroom. There is no door on the shower so I end up getting water everywhere.

Spacious, modern and exceptionally clean rooms. Attentive and friendly service, free coffee, tea and water all day in the lobby. Everyday from 5-6pm it's happy hour and there's lots of free wine and vodka soda. Excellent location and with 8 elevators — 8 ELEVATORS! Never wait more than 10 seconds for one. Will definitely be back!

A perfect experience. Beautiful design. Customer service — the ENTIRE staff is so hospitable. Martin and Bobby truly went the extra mile in welcoming us upon arrival. It was an idealistic check-in. Location — couldn't be better. You're blocks from everything. Accessibility is top. Speaking of top — you have to visit the rooftop bar/lounge Boleo. I think it's downtown's best kept secret. Delicious drinks and tapas style plates. Rooms — CLEAN and very stylish. Comfortable bed, etc. Overall — 5/5. I had had a disappointing experience at another Chicago hotel on the gold coast before and I'm so grateful that I chose to stay here instead.

Lots of special extras to make the stay beyond comfortable! Genuinely pet friendly with welcoming staff and even a pet bed and food/water bowls in the room! I love that they were thoughtful about my fur baby's comfort as well as mine! This hotel is beautiful. The rooms are larger than most downtown hotels and the corridors make it feel more like a condo than a hotel. Everything is lovely! My coworker and I loved the free wine social hour before heading out to work dinners each night. The wine was good, the space is lovely, there was a cello player, and there was a tasty appetizer served with it each day. A wonderful experience! The room has lots of outlets in the bedside tables so you don't have to plug things in across the room or move furniture looking for one. Restaurant, cafe/juice bar, spa and shop all within the hotel. Yet this hotel does not feel overwhelming like a mall the way the Hilton and some others do. It is beautiful, quiet, and comfortable.

This hotel offers a variety of experiences. They have a bar with live music on the second floor, restaurant with bar on the first with very good food ye fresh.

Fantastic Hotel, amazing Staff, impeccably clean rooms, delicious food and cocktails, Free Wine Hour in the hotel Lounge, live Jazz Music, everything you could possibly need, want and more from their “mini Bar and snack shop” in room. Close to shopping, food, and tourist attractions. This was my first time in Chicago and I would recommend this place to everyone I know.

Newly remodeled, this place was an excellent stay. Felt great, looked great and it centered location wise exactly where I needed to be. The restaurants serve food that is good enough but there are plenty of options especially in Chicago. We upgraded to a spa room and it was well worth it. Huge tub and walk in shower. Excellent staff — very welcoming.

My wife and I came here for part of my birthday gift and also our anniversary. The hotel seemed very nice to us. Lots of detailed marble in the first and second floor, friendly staff and the rooms were nice. The rooms seemed really recently updated with nice finishes. The only complaint I had with the room was in the bathroom the shower stall has one single glass panel covering about half the length of the shower. The back half is open with no door so it was not the warmest shower. Still, the room was nice. Nice selection of tea to drink in the morning. They are a dog friendly hotel… So if you love dogs, you're good there. Had umbrellas to use and maybe even a bike? Would stay there again.

Lovely hotel with wonderful, friendly staff! Very helpful to us when checking in; they just smiled through my noisy dog barking at check in! Beautiful room in nice location! Very close to lots of shops, millennium park, and more! Super accommodating to pets! I only had a short stay, but it was very enjoyable! Food was nice and gourmet, tasty too! Spotless rooms also!

The most stand out aspect of Vol 39 at Kimpton Grey is the peerless teamwork; the level of coordination between servers, waitstaff and management worked as a single machine that provided amazingly attentive and personable service. This is not to say that the myriad list of creative beverages was any less than top tier with flavors and styles for any palate, the range of small plates was good as well. The dessert options were also extensive with a delightful trolley loaded with various candies and confections. The ambiance was sublimely low key with lighting, furniture and decor that encouraged a relaxing atmosphere. I attended this particular evening to see local favorite performers Brooklyn Britches and the Whispers who were a masterful addition to the setting, adding music and class that matched the surroundings. A most excellent venue to enjoy with company, having taken my family out to demonstrate the variety and caliber of Chicago nightlife, the Kimpton Grey was a perfect choice.

Everything about this hotel is 5 star. I came here with some friends last weekend to celebrate my 30th birthday. It was incredible! Everyone was so nice and made sure we had everything we needed. They even sent up a complimentary bottle of champagne for my birthday! Michelle was so wonderful as well as everyone we interacted with. This is the second Kimpton hotel I've stayed at and I don't think I'll ever stay anywhere else. Thank you for the fantastic stay!

My wife and I enjoyed our stay here while in Chicago. The people whom we encountered at the hotel we really friendly and seemed happy to help out, if needed. The hotel itself is really nice with a lot of marble on the first and second floor and nice rooms. The rooms are updated and have ample lighting and space. The only drawback I had with the bathroom was that the shower doesn't have a door. There's a stationary glass panel that covers half the opening but the other half remains open. The shower head doesn't give a full body cover so it becomes cold when taking a shower due to the warmth escaping. Being that the shower is only a minor part of the hotel, I still give it 5 stars but really think the showers could use doors on them.

I’ve stayed at The Gray 3 times this past year and have a phenomenal experience each time. The staff is very attentive and responsive and the hotel itself is beautiful. The location makes it easy to get pretty much anywhere anytime. Can’t wait to come back!

This is a pretty nice hotel. The rooms are very spacious with everything you need. My shower was huge and actually had the bathtub inside it. Very interesting design. The restaurant was great. I recommend the pork. The restaurant staff was very friendly. Walking distance from the Willis Center and many other places downtown.

Loved everything about our stay. The tub in the king suite is amazing and the bubbly concierge sent up for our anniversary made it even better! Amazing staff, customer service, and comfort! Robert, our concierge, was an absolute gem, incredibly kind and helpful! Can’t wait to return!

We've stayed at the one in Milwaukee and it was such a great stay we decided to stay at the Gray for our anniversary. Reception staff were kind and welcoming and had complimentary wine and rum and cider hour. We went to Vol. 39 and also Steadfast the next morning (both restaurants were a part of Kimpton) and both had amazing customer service and great food! Kimpton also has a reward program and you can get perks by joining for free. My husband and I have decided that we're only staying at Kimptons from now on!

Have stayed at this hotel several times now. The rooms are clean and beautifully finished. Keith, Ash, and the entire staff have been wonderful, going above and beyond to ensure an excellent experience from check-in through check-out. Highly recommended.

Stayed one night. Service was amazing. Hotel was in tip top shape. Room was amazingly clean, had a well stocked mini bar. We parked around the corner for $25 vs $60 for valet in and out. Bed was very comfortable, bar on 15th floor was excellent for a night cap. Will probably stay here in two weeks when we are back.

Very nice hotel. Comfortable mattress and room was great. Only complaint is that the shower water pressure kinda sucked and it's an open entry to the shower so it can get a little chilly in there. Otherwise we had a wonderful stay and it's a very convenient location.

Absolutely beautiful hotel. Stayed back in April. Staff was friendly, promptly responded to any questions or concerns. Wine hour was great. Rented bikes that we used to go all around downtown — super easy and convenient!

Beautiful architecture, lovely spacious rooms and incredibly gracious and helpful staff. One of Chicago's best hotels. Plus, amazing food and drink to be had at all of the on-site restaurants and bars. The decor is fabulous, everything scream luxury and comfort. You can't go wrong with a visit here.

I enjoyed my stay at The Gray hotel. Cool historic building with newly renovated rooms. Very central location so getting around town was easy. Overall great experience.

Everything about the kimpton in Chicago was perfect! The ambiance of the hotel felt very European and decorated beautifully. The front desk was extremely helpful and welcoming and handed us each a glass of complimentary wine before we went upstairs. The room itself was perfect size and cozy and intimate, perfect for the occasion. Will definitely book a room here again!

My family and I had the pleasure of staying at the Kimpton Grey Hotel in Chicago. This hotel is a top-notch boutique hotel situated in the heart of the financial district and within walking distance to restaurants, shops and Michigan Ave. Beautifully renovated throughout, the rooms are spacious with great decor. Best of all the service is impeccable. From the gentlemen at the front door to the concierge at the front desk to the General Manager, all are very welcoming and professional. Thank you Nabil and staff for the hospitality. Looking forward to our next visit.

Decent location — near the park and theaters but a but farther from the nightlife in River North. Room was big with a comfortable bed and the bathroom was huge. The hotel itself is very nice, and service was generally good (though it was a much to long wait to get our bags back that they were holding after checkout).

The staff were very helpful and pleasant during our two night stay. The room, while somewhat small, used the available space well and looked to be very well maintained. Location was great, as we were just a quick walk from Michigan Ave. I cannot say enough positive things about the Kimpton Gray. We will definitely stay again in our future travels to Chicago.

Beautiful hotel and wonderful customer service. The Gray has now become one of my Chicago favorites and I'm looking forward to visiting more Kimpton properties in the near future. You've made me a fan! Thank you for a great stay. :) ❤

Rooms were great. Spacious & clean. Great location for business or theater. One annoying issue is the rooftop bar. All table reserved but no one sitting in them. "Reservations were required" but none were available during out three night stay — REALLY?

Fantastic hotel. It was only 9 months old when we stayed — the room felt new. The customer service was fantastic with Bronte at the front desk testing to ask about our stay and Sam providing recommendations. We also rode the Kimpton bikes across the Lakeshore trail. It was one of the best parts of the trip.

First class hotel. I've stayed in a lot of top Chicago hotels and this is at the top of the list. White marble everywhere, interior decor is top notch from the restaurants to lobby to elevators to rooms, great beds, linens, etc. Can't believe they came within a month of tearing down this building, Kimpton should be commended for taking it to this level of product.

Amazing Service from the curb to our room. Everyone is so friendly & knowledgeable. Miles, Bobby & Ash were fabulous! Extremely helpful with Willis Tower tickets, getting us on the Architectural Boat tour — last minute & tips for food! Hosted happy hour is in a lovely seating area. The 15th floor restaurant Bolero was a nice way to finish our evening out, the hostesses quickly made a space for the 4 of us to sit. Many flavors of ice cream/sorbets to choose from, we picked the coconut lime ice cream, incredible! Ordered the "Come up for Coffee" — an iced coffee with amaretto & banana liquor, not what I was expecting, but pleasantly surprised! Rooms are very chic/hip. Love the colors; white, deep gray & robin's egg blue. Housekeeping is fantastic, upon returning to our room the bed made, sink was tidied up, fresh towels & glasses. Very impressed & spoiled by Kimpton Gray! Looking forward to our next Kimpton experience!

Beautiful lobby, everything is very grand. The rooms are very nice, but the bathrooms are what really shine! I don't know how they keep the glass and marble so clean and shinny. Joking aside, I would definitely stay here again! Plus the location puts in walking distance of most everything.

Great location close to the blue line. Rooms are hip yet comfortable and very quiet. It felt like we were the only ones there. Great and friendly staff. Loved it.

Vol. 39 bar has an excellent atmosphere and high quality drinks/wine selection. Service was very good but you delayed due to volume. Not something I would hold against a place because there is not a rushed atmosphere at all, but maybe not the best for a quick in and out.

I don't stay in hotels this nice very often. It might me the nicest hotel I've ever stayed. Housekeeping went the extra mile, replaced my ice so I had cold beer in my room on day two. The restaurant was pretty good too. The design was modern and new while also having huge marble staircases. So happy with my stay.