Review of Motel 6-Wichita, KS - AIRPORT 2*

My stay at this motel was probably the worst motel experience of my life! The first room I was assigned to had a door that could not be locked from the outside. I didn't discover that until I had fully taken my pet and all my luggage etc, into the room. So I had to go to the front desk and was given a different room, but that meant lugging everything back to my car and unloading again. Then discovered there was no light in the bathroom in the new unit. Another trip to the front desk. The lady there came and replaced the fluorescent light herself. Finally after going out to get some dinner, about 9:00 pm (after a long driving day) I am ready to just relax, watch some TV, and go to bed. Then I discover that there is no TV remote in the room and no way to work the TV manually. Plus, there is no phone in the room, so, again I trek back to the front desk, where the girl gives me a remote for the TV. The girl at the desk was very accommodating, especially since none of these problems were created by her. Your very inadequate cleaning staff should have notified maintenance (or the front desk) about every single problem. The next am I asked to speak to the manager by phone (about 10:00 am). I was told her name was Diana. The front desk staff called her for me, but she refused to speak to me, and told the front desk clerk to take 30% off the price of my room, without even asking what the problem had been. I was definitely NOT impressed with your manager! In my opinion, after all this hassle, I should have been completely refunded the entire cost of the room! It had been a disaster right from the start. I have stayed in a couple of your motels before, and realize they are "bare bones" but have appreciated the fact that they allow pets and are relatively inexpensive. But this particular motel was a terrible experience, topped off with your extremely unprofessional "manager"! Thank you for your request for a review. I do hope this is passed on to upper management with some response. Brenda Smith.