Review of SJ SUITES HOTEL 3*

DO NOT STAY AT THIS HOTEL! This hotel is a filthy dump! We prepaid for our room on Expedia & when we arrived the entire hotel did not have running water nor would any of the toilets flush. We waited for 2 hours for them to resolve the problem. Once it became apparent that they would not be fixing the issue that day we asked to check out & get our money back so we could go to a hotel that had running water & toilets. The front desk worker told us that he was not authorized to refund our room since we pre-paid & that the manager would be in the next day. I contacted Expedia immediately of the situation & they called the hotel to try & get us out of the reservation. The front desk worker then LIED to Expedia & said that there was no issue with the water or toilets & that no one had been to the desk to complain. That’s a bold lie because there were about 8 other guests lined up at the desk with me complaining. So I handed the worker our keys & said we were going elsewhere that was safe to stay. I asked him why he lied to Expedia & he then lied to me about lying to them. After 8 days on attempting to contact the hotel Expedia has finally received a response from the hotel management saying that they would NOT be giving any refunds. They actually expect their guests who booked with them to stay overnight in their hotel with water dripping from the ceilings, no running water & backed up sewage. What kind of dishonest, unprofessional management is this that they would actually expect people to stay in this situation? 99.9% of hotels out there would have apologized to their guests & granted their request to be let out of their reservation. Aside from the lack of running water, backed up sewage & leaking ceilings, this hotel is a filthy dump anyways. The photos they show online are NOT would you will find when you actually check in. You’ve been warned. If you do decide to stay at this filthy dump keep in mind that no matter what happens or how horribly you are treated, the management of this hotel will NOT refund your money. You will be expected to sleep on dirty sheets, have backed up sewage in your rooms & in the public restrooms as well, and to pay full price for it. I cannot believe that this place hasn’t been shut down & why Expedia offers them on their website to their customers.