Hotel Milano

Hotel

We ate dinner at the rooftop restaurant and it was delicious. We had been there a few years ago and forgot the name but after walking around we found it. So glad we did, recommend as the best place to eat in Old San Juan. We are and saw our ship all lit up. Give it a try!

I do not recommend this hotel, the employees are rude and disrespectful.

Clean, centrally located, friendly staff.

Great rooftop restaurant!

Delicious food. Great rooftop! Best pina coladas. The manager added a personal touch.

Friendly staff very accomadating.

Great price, great location, great staff, specially Rafael in main desk. Rafael was very helpful and patient. My only complain is that the restaurant won't let me take open drinks to my room.

The two best features of the Hotel Milano are the location and the price. Our room had a distinct odor so we went down the road and bought something bring back to the room so we could tolerate staying there. The front desk staff wasn't friendly. We tolerated one night before our cruise left and had planned to stay another night when we returned to the port, but we decided to stay at the a different hotel instead.

Simple hotel. Great location and the best attention at the front desk. We were taken care of all day when we came back from a cruise.

Great historic hotel in the heart of old San Juan. Building is from the 1800's so not a modern hotel but the facilities are quite nice. They have Wi-Fi. There's a great restaurant on the rooftop. Very conveniently located. Easy walking distance to the Carnival cruise port.

Not clean the rooms are like dungeons and bathroom fixtures need upgrade. Plus sign is roof top Restaurant great view and location location is great in old san juan close to all the food and attractions.

Hands down my favorite restaurant and hotel in Old San Juan the employees that work at the restaurant are very friendly and the employees that work at the hotel are very friendly everyone speaks English a must-see, stay and eat.

I loved this place. It was located in Old San Juan. There were do many options for heat food and souviners nearby, including a rooftop bar. The rooms were nice, and ours had it's own a. C. Unit. This was great for taking care of the humidity. The staff was knowledgeable and provided great service. They were able to securely keep our luggage for me before check in, as well as after checkout. I would highly recommend this Hotel and would stay there again.

Very disappointed! Don't stay at this hotel! The room was dirty, smelled bad, and it was in very poor condition. I found roaches and ants under the bed. The staff was nowhere to be found when I tired to address this. In addition, I finally said enough and chose to leave a day early, so management refused to refund me. Don't book a room at Hotel Milano!

People need to stop acting so spoiled this is old San Juan the price of hotels is very high the price of this hotel is very cheap and the location is perfect stop expecting 5 star amenities for the price of a motel 6 come on in my own city I couldn’t rent a hotel at this price. This is a real business probably family owned the price is right for the amenities don’t destroy a persons business over something you chose the price of the hotel reflects the amenities how can you expect free anything when your paying less then a $100 for a hotel night please people think before you leave a review this room did not cost you &500 the going rate for a 5 star hotel in San Juan thank you Beautiful right in the middle of everything call me I would love to work at this hotel my life long dream to live in San Juan look me up Tess Beauty Supply milwaukee I would love to have a tourist job in old San Juan in a heart beat I would walk away from my business just to live in old San Juan it’s such a fabulous place to be imagine every day of your life is a fabulous day.

Very friendly service from everyone in this nicely decorated place. I was here for almost a week and loved the hotel and the city.

Great place. The best feature is the fabulous rooftop restaurant. Seriously. Do not pass up a chance to dine on the veranda. Excellent food. Great service. You may have to wait ten or twenty minutes but sit at the bar and sip on cold beer or a delicious margherita. The food is worth the wait. Staff is amazing. Views are outstanding.

STAY AWAY! This hotel advertised our room came with breakfast, but it doesn't. I just called the front desk for the 2nd time since we checked in to tell them we don't have hot water. The first time they sent a maintenance guy up to feel the water and he confirmed that it was not hot and left and we were never contacted again about it. Now my daughter went to take her bath and the drain will not keep the water in the tub and the water is ice cold. I called the front desk again and the guy tells me "Well I'm alone here. You probably just need to put it on cold for hot water. " I said no it doesn't, I already tried that. Then he said, "Well we also eliminated the bath tub feature so she can't take a bath anyways. " The toilet clogged after the first use, the a. C. Isn't cold and has no controls, so the temperature cannot be changed. The window in the room is a 12 inch block of glass, there's damage to the wall, and all the appliances look like they are from 1986. This hotel doesn't care about it's guests. I also told them the listing states the room is a bed and breakfast. They said "Oh yeah that's a problem with it. Someone should change it. " My daughter got bit by a dog this morning and we are very tired from our day dealing with it so we are staying the nite here, but if it wasn't for how exhausted we are, I would leave now and demand a refund. This room is not worth the money and they treat their guests badly. Do not stay here!

Food and owner of the restaurant is great, staff is friendly and attentive.

Excellent food! Good atmosphere and excellent service!

Awesome hotel, w/ restaurant on the top, great prices and on the main strip of old San Juan where all is walking distance, definitely want to come,!

Love this place. Great food (had the Mofongo with steak and garlic sauce followed by a Puerto Rican Ice Cream Sandwich for dessert) and super friendly staff. I highly recommend this restaurant and plan to return before I leave.

Needed a place to stay in a pinch and this was perfect. Very basic but very clean with a modern bathroom. The staff was extremely helpful.

Located in Old San Juan with very limited amenities. Resembles a hole on a wall. Limited view except for the roof top restaurant. Crowed area.

Ate at the rooftop restaurant and it was amazing. Beautiful place and delicious authentic Puerto Rican food. Punto del Vista.

Adequate hotel for a short stay. However, the room was nothing special and the view from the window was a dirty courtyard. The staff who checked us in was not very enthusiastic.

Didn't stay there, but the rooftop restaurant was great. Super friendly staff and great drinks and great food. Hard to complain…

This hotel is in Old Town San Juan. Typical older building with character. The staff was wonderful. There is a restaurant on the roof too. Great location with easy access to shopping and some historical sites.

Beautiful place the staff are very friendly, and the restaurant upstairs was the best.

Excellent I planned a few days in San Juan before a cruise with family. We arrived late and the hotel I booked a suite with didn't have one, terrible situation. Nearly midnight when we got done with other horrible hotel. I literally walked in unannounced and Richard took great care of us. My kids 8 and 11 loved the hotel too great restaurant on roof. Everyone was very good but Richard was excellent he showed us the room first. If you are familiar with old San Juan the hotels are a little basic as they are converted houses on the little cobblestone looking streets. The Milano has a pretty welcome area with wood carved canopy and super clean restroom when you arrive. Though the rooms are also basic they are immaculate, the ac worked perfectly in both rooms as we decided to stay an extra night after the cruise too. The price was excellent. I would recommend the Milano and Richard to everyone. Lann Rubin II Wappingers falls NY.

The wife and I have stayed here twice now and really enjoyed our stay both times. Understand this is not a 5 star hotel not even a 4. Yet it is clean very quaint hotel smack dab in the middle of Old San Juan. Almost everything you want to see in Old San Juan is within walking distance or at least a minimal taxi ride.
Staff is friendly, rooms are clean and comfortable. The price is very reasonable for this area. It has a bed and breakfast feel. The rooftop restaurant although the decor is outdated the food was very good.
We will stay here again.

Accommodations are bare bones, and would not consider this a luxury hotel, but it has a great location in the heart of the historic area and was priced fairly, and would stay there again.

Dirty dirty dirty Front desk not helpful Refused to change the room Room literarily smaller than a closet DO NOT STAY HERE!

A very bare bones hotel, but it got the job done! The room is very plain, TV is teeny tiny and the TV is probably older than me, but you shouldn't be spending much time in the hotel anyway! No on-site parking but there's affordable parking just a few blocks away. Nothing special, but for the price and location, I'd stay here again.

Nice and simple. You can walk anywhere in Old San Juan from here. Very clean.

The room I stayed in was nothing special and the view from the room was not great either, but I would stay here again. The reason I'd stay here again is the location is close to enough to walk to everything in Old San Juan, yet the price was moderately low. They do not have any onsite parking but there is pay parking about a block away. (Note there are actually 2 parking garages the first one I came to charged quite a bit, but the second one was very cheap so I recommend driving by the first and going to the second parking garage on the left off of Calle Recinto Sur).

Yes, the rooms are simple and plain, but if you're staying on your room, you're missing all that Old San Juan has to offer. We've stayed at the Milano several times over the years, and it is a great location in the middle of everything Old SJ has to offer. One feature thatI especially liked is the rooftop restaurant/bar. Some of my fondest memories after a day of walking the cobbled streets of San Juan was to have a meal and some drinks up there, listeneing to the sounds of the city below, watching ships come int the harbor, and feeling those warm trade wind. Heaven. If you are looking for a convenient spot in the old city (and THAT is where you want to stay, IMHO), and think of a hotel room as a place to sleep, I recommend the Milano. If you want a higher end hotel, this is not it, but it is clean and conveniently located. We've been there three times and would book it again in the future.

Rooms were simple and furniture was plain. Elevator was scary. The quality screams motel, not hotel.