Banff Inn

Banff Inn has a hidden ‘resort fee’ $22 CAN per night which you are to pay AFTER your stay regardless of using the amenities which are provided by the Royal Canadian Lodge (a sister hotel up the road — concierge, Evergreen Restaurant, pool, hot tub, sauna, gym etc) and the sauna/hot tub/restaurant/parking at the Banff Inn. This cost was not advised to us upon booking through Qantas, or upon checking in, which is a bit cheeky, not transparent, and not appreciated. Allegedly this was implemented at the beginning of June 2026. At the time of checking in, we were given a discount card to use at the Royal Canadian Lodge restaurant which had a QR code on the back listing the amenities we could use (instead of a pamphlet/book in your room). At no point were we advised that we would be charged an additional fee upon checking out regardless of using the amenities or not. We were also not advised that we could use the concierge desk at the Royal Canadian Lodge whom could provide discounts to local touring facilities — we discovered this on the second last day of our stay from only one (of the many) front desk clerks we had come across. Some of the clerks were knowledgeable of the area and from a tourist perspective provided good customer service, a couple others did not and never referred us to concierge to make up for their lack of knowledge. After being charged the ‘resort fee’ we left disappointed.

The staff are really welcoming and doing a good job.
The biggest disappointment are the room.
The rooms are worn and damaged, they need to be updated/renovated.
They haven’t got any update since the 90’s but you pay the 2026 price!
At 500$ a night you don’t expect the furniture to be worn. The fridge is sitting directly in the room and not in a desk. You can hear the compressor starting all night.
The bathroom are from another eras. Toilet seat broken, ready to fall on the floor.
A plastic curtain in the bath to take your shower, that keep sticking on you because there is not enough space… and I am a skinny guy. The shower head was sprayer over the curtain and the floor was getting all wet after a shower.
Once you get in the room you are welcomes by the ironing board and the iron hanging on the wall in the entrance.
The carpet need to be replaced also.
I have made the comment to the staff and through the welcome text message that you get went checking in. But no reaction except to tell me that they are sorry for my experience and they will use my comments to improve in the future… blabla bla.
There are many other option in Banff that are worth more than this hotel.

My wife and I usually stay at the Elk and Avenue, but this time decided to try the Banff Inn. I would have to say that I'll be switching back. From what I remember, parking was part of the room rate there. $20 a day is a little much here They offered a comp glass of wine at the E&A, which is nice too. The Banff Inn is a farther walk to Downtowm. Our front desk experience was fantastic. A very well spoken black gentleman with an accent was super helpful. Always trying his best to accommodate every question. Hot tub was okay.

We stayed at the Banff Inn as part of a group and unfortunately had a disappointing experience, primarily related to customer service and communication.
With the exception of one staff member on Saturday morning who was personable, professional, and helpful, the majority of our interactions with front desk staff were unwelcoming and, at times, lacked professionalism.
There was also confusion regarding billing. A second pre-authorization was processed on my card, as I was told the original had expired due to timing. However, when I contacted my credit card company, I was advised that the original authorization had not expired. This resulted in my card being temporarily locked and required me to follow up directly with my credit card company to resolve.
The room itself was decent, but we did notice it was dusty and that some surfaces hadn’t been wiped properly. The lighting was poor, and there were burnt-out light bulbs, which impacted the overall comfort of the space.
One specific situation reflected the inconsistency we experienced. A front desk attendant advised that the whirlpool was closed due to a wet floor. When we asked to view the area, the floor was dry. We were then told we could use the whirlpool, only to be told again shortly after that we could not. The direction changed multiple times within minutes, and the interaction came across as dismissive and inconsistent, particularly in how it was communicated to my daughter.

Very disappointing stay. The room was not very clean when we arrived, and the hotel feels old and not worth the price at all. The walls are very thin, so we could hear people all night which made it hard to sleep.
The worst part was the staff. When we went to book the room, the guy at the front desk just left in the middle of helping us and never came back. We were standing there waiting and had to finish the booking with another employee. No apology, nothing. The staff in general were not friendly and sometimes even rude when we asked simple questions. We felt like we were bothering them, which is not normal for a hotel.
For the price and for a place in Banff, I expected much better. I would not recommend this hotel and I would not stay here again.

Solid four out of five and overall we really enjoyed our stay here. No complaints at all, staff was nice and accommodating, the location is quieter, rooms were modern and well appointed, the big hot tub was nice, and it did have a casual dinner restaurant if you didn't want to go out.
What kept it from a 5/5 were a few small things such as housekeeping often not arriving until 3-4 PM after we returned which meant it got pushed off several days. Also be advised that not only is there no breakfast there is not coffee service, which means either K cups or going out for a 10 min walk. Lastly there really isn't any real common area, which was fine, but just not 5/5 rating. The location also means you walk 10-15 min to go out at night for dinner.
Overall would definitely recommend, good value, we got what we expected, and we had a great time in Banff.

Our experience at this hotel was not great at all. The front desk lady did not even greet us properly and was rude. The hotel rooms are decent, Parking is super bad we could not find a spot. We were promised two rooms side-by-side and when we showed up here, they literally lied to us and said this is the only what’s available. We booked two same size rooms and one of the room is half the size than the other. I would say there are better hotels in Banff don’t book this one, Unless you have to.

A friend of mine and I decided to book our stay at Banff Inn and let me tell ya, it is quite an average experience.
The good side: The staff are very friendly and accommodating and rooms are very clean and the beds are extremely comfortable if you like a bit of a softer mattress. It is closer to dining amenities if you want a solid 3 course meal experience.
The bad side: Charging $350.00 plus dollars a night and offering no continental breakfast is abysmal (not even a bagel) and Charging $30.00 per day for underground parking is egregious.
The shower heads are awful as they are more akin to a shower head you would find in a public swimming pool as opposed to a $350.00+ hotel accommodation.
All in all, I wouldn’t stay here again.
2.0⭐️⭐️

All the staffs were extremely friendly — they helped us finding and booking all the activities from their end. We stayed during the Christmas time so they treated us extra special during the entire stay! Highly recommend this sweet-staffed hotel!

Room was quite nice. Atmosphere is not as fancy as other hotels but still nice.
Our room was not made up. We were in a corner and the other suite next to us had their no service sign out. We wanted service. But our room was not looked after. We came back and left mid day and I sent a note via text to the front desk which is how they told us to communicate. They waited until the cleaning staff had gone for the day to respond telling us our do not disturb sign was out, which is wrong.
We were only there 2 nights with early check out. So would have been nice to have had the bed made for us.
We did however very much enjoy the steam room and the sauna. Did not try the hot tub as it was pretty busy.

My stay at the Banff Inn was good. The room was clean, and the bed was comfortable (although my husband found it a bit too soft). The front desk staff were polite and professional.
One point to note is that parking was not included; the hotel description mentioned that parking was available, but did not specify that it required payment. This was fine for me, but paid underground parking may be inconvenient for some guests.
Additionally, the hotel is a bit far from most of Banff’s shops, restaurants, and commercial areas. It’s within walking distance — about a 10-minute walk from the start of the main commercial area — but it’s something to keep in mind if you prefer to be closer (or during winter, that walk in a — 25 degree Celsius can be challenging — in our case :D).
Overall, my experience was positive. I would recommend the Banff Inn and would consider staying there again in the future.

The man at the desk let me know in no uncertain terms that chemically sensitive guests are not welcome because they “cannot control” how their subcontractor launders their linens and their staff uses “chemical cleaners. ” Those looking for fragrance free lodgings need not bother to inquire here.
Also note that the design of the “pull-through” drive is very tight. I was obliged to back out.

Not a very good hotel. Very difficult to park anywhere. Driveway is so narrow most vehicles wont make it through. Hallways are ice cold. Fees are rediculous. $50 per night damage deposit?!? $25 per day parking for guests?!? Ice cold sauna and hot tub!?! No continental breakfast!?! Rooms are average and nothing special yet charge premium rates?!? Most banff hotels are pricey but the extra fees and damage deposit make it extra unappealing.

We booked a room for four people. We only had three people coming. They charged us for an additional person 25.00 per night. They charge an additional $21 per night for a parking. They would only allow you to have three towels, 3 coffee pods, 3 cups. We were told that the pool towels were not for covering your body they were just for toweling off. They would not allow us to have more than one pool towels. Staff was extremely grumpy and quite unpleasant. Definitely would not stay there again.

⭐️⭐️⭐️⭐️☆
Excellent stay with one significant hygiene oversight.
My stay at the Banff Inn was overall excellent. We were upgraded to a king suite at check-in, which was a welcome touch. The room was clean, the bed extremely comfortable, and the front desk staff consistently warm and professional. While the tub is beginning to show normal age-related wear, it remained clean and fully functional.
Two factors prevented a full five-star rating:
1. Lack of view — not an issue for me personally, but important for many guests such as the person who was with me.
2. Placement of the drinking glasses — All glasses were stored in the bathroom, directly beside the toilet. From a hospitality and sanitation standpoint, this is a serious concern. Bathroom aerosol is unavoidable, even with the lid down, and proper room setup should always account for this. This suite had several safe, accessible surfaces for glassware, and I’ve provided photos showing alternate, hygienic placement options.
Paid underground parking may bother some guests, but I appreciated the added security and the ample space around my vehicle.
Overall, this is a solid 4.5-star property with excellent staff and comfortable rooms. Correcting the glassware placement would meaningfully elevate guest experience and bring the room setup in line with standard hygiene best practices.

I requested a room change to get a better view, as my current room faces a wall and terrace. Unfortunately, the front desk informed me that views are not guaranteed. However, I had just seen another guest ahead of me being upgraded from a Deluxe to a Premier room, which made the response quite disappointing. I expected a more considerate approach to guest satisfaction, and I regret choosing this hotel for my stay.

Good size room with plenty of storage. They even provided us with a kettle as only a coffee machine in the room but I do love my tea. Good pool and jacuzzi which my husband had all to himself. Staff were very helpful.
The restaurant within the hotel is amazing for pizzas but buffet breakfast is not worth it.
ROAM public transport is so useful, frequent buses and good value.
Would definitely stay here again, we stayed for 2 nights. Banff Avenue was extremely busy with people posing for their social media post.
This hotel is far enough away from the hustle and the bustle but only a 10 minute walk to shops and eateries.