Charltons Banff

My stay was generally positive, and the property was clean and well-maintained. However, on the morning of checkout at approximately 9:20 a. M. A housekeeping staff member shouted "Housekeeping" and immediately opened the door without waiting for a response. I had not yet checked out and was undressed in the room at the time, making this a serious privacy concern. I reported the incident to both the general hotel email and housekeeping management but have not received any response.

I was happy with our stay! We had a suite with 3 beds and it worked out well. The rooms aren’t fancy but are good for the price and location. It’s in a good location and in walking distance of so many food/shopping options. Would stay here again!

Service was good. Front desk staff were friendly and efficient. Our room was very clean. I did have an issue with our sink not draining properly so they probably need to snake their drains more. Sorry I didn’t mention it to front desk we were in a bit of a rush. It’s just a pet peeve of mine and some hotels can forget that.
The room itself does look a bit dated but it has a quaint charm. The fireplace added to the quaintness. I can see this place being really nice to stay at during a ski trip in the wintertime after a long day out in the cold. I would not recommend it to older folks who might trouble getting up a narrow spiral staircase for the 2 story room.
The bed was okay. I didn’t sleep much during our stay because of the noise heard from other rooms (the staircases are very noisy, it sounds like people are literally in your room when they climb the stairs in their suite). I’m unsure what the staff could really do about it as it’s just how the hotel is built.
The pool and sauna/hot tub was very refreshing after a long day of hiking.
Overall nice experience at quite a high price point. Would probably choose a cheaper/simpler hotel in the future but we booked last minute and had few options available.

The front desk staff were all friendly and helpful. The bus passes and discounts at their sister property were great perks. The location is walkable to town. The cleaning staff for our room could use some retraining but overall a pretty good stay.

The staff are very friendly and helpful. The pool and hot tub area are clean and great to use after a full day of walking. The steam room was an added bonus. The room was very clean and the sheets smelled great. A couple of cons, no microwave in the room and no interior hallway to get to our room. However over all we had a good experience and I would definitely recommend to stay here.

The receptionist was incredibly kind and welcoming. The room was very clean, neat, and comfortable. My husband and I really enjoyed our stay here and had a great experience. We would definitely come back again.

Great experience! Rooms were pretty clean, shower pressure was great! Location is prime, quiet enough for night time and close enough to the downtown area. Some noise at night from the train (nothing anyone can do)
This place is Great for a few days! Would recommend!
Adrian is a baller and glad for his service!

Have stayed at this place 3 times so far, and it’s been lovely. The rooms are clean, the staff is VERY accomodating. They even have remembered my name after very few interactions (Adriene). Most of all they have been accomodating with last minute circumstances regarding whether or not I will have my assistant with me for work; my assistant and I have been very happy with their service here, and will be coming back. Thank you!

Absolutely fantastic! My family stayed 4 nights and a huge thank you to Oscar and the front desk team on helping make our stay even more special. The location of the hotel is great, just a short 10 min walk to the busy part of town. We found the value was amazing. Our room had two separate bedrooms with bathroom & kitchen in the middle. Most affordable accommodation on the strip. Absolutely fantastic for families and/or small groups. The hot tub was enjoyed after a long ski day. Yes, things are a little dated, but extremely clean and welcoming. Plus, you can't put a price tag on great staff. The Charltons Banff have it right!

Great location but dirty room. Big hairballs in shower and filthy wall in bathroom. Cigarette smoke coming in all night was gross. We did let front desk know and were assured it would be cleaned and it wasn't. Let them know again when we checked out and they waived parking fees. Room was also not the nice modern rooms at all. Very dated with steep spiral staircase. Disappointing stay.

The loft bedroom is stunning, with the fireplace to cozy up to made our adventure all that much more enjoyable and added a warm close to our stay. The staff are amazing and very accommodating as we booked in early with our two dogs.

Upon arrival right away we were greeted with a friendly staff, and this hotel was very accommodating with our needs, they even allowed us to check in early and check out late, which we really appreciated. The hotel is clean, staff are kind, and the beds and pillows are very comfortable. Overall, I'm surprised the reviews aren't higher because we really enjoyed our stay. The location is great, a bit further from main street downtown but still walkable everywhere. Although amenities like the pool weren’t open, it was nice to have the option to go to the two nearby hotels. Would definitely stay here again!

I was happy because they upgrade my room to Loft Suite. Place is good and I liked the parking space.
We are in the second floor. Bathroom is spacious and clean. Just ice machine not working but good thing they have a spare machine. We enjoyed our stay! Thank you Charltons Staff.

This place was pristine clean! From the washroom to the bed sheets! Spotless!
Staff were super friendly.
We had a king room and is it was super spacious. A lot bigger room than a lot of other Banff hotels.
Honestly, only downside is that they charge $15 a day for parking and this wasn’t clear when I booked it. Seems ridiculous!

Had a short stay at this hotel as a part of my wife and I’s honeymoon. I had seen some of the reviews previously and wasn’t sure what to expect.
Upon arrival into Banff, you’re already so enamoured by the town’s setting among the mountains that you know that most of your time is going to be spent outdoors. We have always used our hotels simply as a base, and this hotel was no different.
We were greeted and checked in with ease. The gentleman on reception was friendly and clear about the available facilities, parking charges and the purpose of the security hold.
The room itself was good; nothing like the reviews I’d read. Bed sheets were pristine and bathroom facilities were as clean as you would want them to be. We were on a room-only basis but there was a kettle and a fridge in our room so we could store any groceries we happened to pick up during our stay.
Pool and sauna facilities were available at a neighbouring hotel that I believe Charltons own, but we didn’t use these — barely had any time!
The nights were peaceful as it’s about a 10-minute walk into Banff town centre. Other guests were obviously courteous and respected the quiet hours information published in and around the hotel.
Another lady worked on the front desk also gave a fantastic recommendation for a coffee place, which became our local haunt for the duration of our stay; Whitebark Cafe, for anyone interested.

Really pleasant staff who can't help you enough. Hotel room was great with lots of space and generally clean. Some things starting to look worn but hey it's a busy place. On the whole very happy with this hotel.

Room size in the loft suite was good however the rooms are quite dated and musty and the noise from the neighbours climbing the stairs made it feel like they were in our room, disturbing sleep. Located a good 15/20 minute walk from the main town area. Pool out of order, offered next hotel to use.