Basecamp Suites Banff

Great experience at the property. Kirk and the staff are genuinely welcoming. Easy access to everything. Be prepared to pay for parking one way or another. The third party public garage next door is CAD $60/day and no voucher or discount for guests. Probably will think about finding another place with parking next time.

Far too expensive for such a tiny room. During ski season it is almost the same price as the Banff springs. We've stayed at basecamp Revelstoke, and it was great and half the price. The Banff location is noisy, with tiny rooms and smells like a mall food court. Poorly equipped kitchenette, and no where to put your gear or luggage. At 6:00 am all the skiers are stomping around with their boots on on the floor above, to catch the bus. The city garbage truck comes around about 6:30am. The main train line is not far away. No peace and quite here. Parking is a ridiculous $35 per day. Only good thing is it's proximity to local restaurants.

Great location. Amenities are all there. Parking, restaurants, shopping, groceries and hot tub. Rooms were very clean and up to date. We would definitely book again.

Basecamp is a solid middle ground between a hotel and an Airbnb. The units are clean, modern, and well set up for groups, and touchless check-in was easy. Overall, a good stay and a concept we like.
The main issue was communication timing. On the morning of check-in, we were emailed that the hot tub is closed Sundays for cleaning (citing Alberta regulations) and that hours start at 9:00am, which removes the option for a pre-ski soak. While cleaning is clearly required, this kind of limitation should be disclosed before booking, not the day of arrival.
I later made a Sunday-only booking to check how this was communicated and saw no mention of the closure before the cancellation window closed, which reinforces the concern.
That same email also disclosed a 1.8 m parking height limit, excluding many common trucks and SUVs. We worked around it, but this too should be clearer upfront. A simple improvement would be to clean tubs on alternating days (one tub per day) or schedule cleaning on a lower-impact day so guests always have access.
Still a good property, but better proactive disclosure and small operational tweaks would easily make this a 5-star stay.

We were a group of six so the three bedroom option was ideal for us. It was very clean and the beds were super comfy. We used the kitchen to make breakfast every morning and one night of dinner in. Loved the location near downtown. Walkable to free parking lot, restaurants and grocery store. We enjoyed the hot tub. Desk staff were super friendly.

Rooms are tiny, no room for bags, No closets, no chests of drawers. Bathrooms are tiny with no room around sinks, so no space to place things, this is a big deal to my wife. When you go skiing you need plenty of room for all the clothes n sports wear, so not ideal. Parking costs are wild, its $35 a day unless you leave, then it is $8 an hour up to $35, BUT, if you leave in same day it starts the clock over again. They should just give card or code access to correct this ridiculousness. The service is great though, the guy at the front has been awesome. Location is perfect, walking distance to everything including grocery stores, liquor stores, restaurants and shopping.

We had a fantastic stay here. We travelled in a family of 6 adults, the beds were extremely comfortable, there was plenty of light, great views, huge kitchen, easy temperature control and a few minutes walk to Bear st and Banff ave. It was also 2 min from the IGA. All the concierges were super helpful with suggestions, bookings and kindness. Kris the manager was so friendly and helpful but so were all the wonderful concierges, couldn't ask for nicer people.
The only downside is they do not have a drying room for ski's and snowboards but they had an area at the entrance to the room that worked well. I would definitely recommend this place.

Spent the night in Banff and stayed at the Basecamp Suites Banff, check in, parking access and room access was absolutely seamless.
The suite was very nice, comfortable and clean, had a great sleep in a comfortable bed…extremely quiet hotel.
The manager was a lovely, friendly and accommodating gentleman.

One of the most comfortable sleeps I've ever had in a hotel. Pillows hold their shape and don't collapse into nothing, bed is firm and supportive but still soft on top, bedding is high quality and comfortable. No odd noises from the air conditioner/heater. No runaway temperature changes in the middle of the night making you wake up in a sweat.
These may seem like common baseline expectations, but let me tell you I've traveled for work continually for decades and out of many hundreds of rooms this is one of the very few that hit all the marks for a comfortable sleep.
Wish the shower settings would allow "scalding" and not just "hot" but that's definitely a personal preference.
Great location too within easy walking distance of everything in town. Stayed at the Fairmont up the hill a few months back, stranded away from town, and the rooms were smaller.

The room was comfortable, spacious and clean. The staff and GM were very helpful, knowledgeable and friendly. The location could not be more perfect, walkable to everything downtown. We loved our stay and hope to be back! Highly recommend for a family vacation!

Loved this stay so much. The location is perfect. Place was super clean. We made it here just in time for the snow fall and it really is magical. We paid to park is the parking garage attached to the apartments which was convenient if you plan to stay parked. 10/10 recommend. I’ll be planning another vacation here in the future.

I stayed at Banff Camp Suites for one night and was charged a 250 CAD deposit back on August 12, 2025. I was assured it would be released within 30 days for international banks, but it has now been well over 30 days and I still have not received my refund. Communication on this issue has been slow and unhelpful. While the property itself was fine, the deposit handling and customer service were disappointing.

The picture shown is pretty accurate but I have to say this place is really really basic. For example they supply bath towels but no washcloths. No blenders in the kitchen. We stayed there four nights — on the third day we were given notice that the following day the power to the entire building was shut off for four hours in the early morning — this is really bad for people that rely on power for medical devices! The flooring in the kitchen was peeling, the dishwasher tray had two brown wheels, the water heating device was broken, master bathroom fan did not work. I would not stay here again.

We had a nice stay at the Basecamp Suites and overall this seemed a pretty good choice for Banff. We had a 2 bedroom room for a couple +1. The rooms and bathrooms were a little small but the apartment was otherwise well equipped and everything was in working order. Great central location. The price seemed extremely high, but this seems pretty par for the course when it comes to Banff, especially during peak periods. Also, the parking was hugely expensive; again seems par for the course in Banff. There is a ramp attached to the hotel, but it is not run by them and doesn't allow multiple entry so if you can avoid having to park here do so.

This was practically one of the best places we've ever stayed. It's spacious, very clean, beautifully decorated and in a perfect location. It has full kitchen if you are willing to cook. I can't really think of anything else we would need from a place to stay. It's 5 minutes walk to all kinds of restaurants and major tourist area of Banff. Front desk employee (we only met one), she was very professional, helpful and friendly.

We had such a wonderful stay at Basecamp Suites! From the moment we booked, everything was seamless—accessing our two-bedroom unit was easy with door codes emailed ahead of time, and the front desk staff was kind and attentive throughout our stay.
The accommodations felt fresh, modern, and incredibly comfortable. We were pleasantly surprised to find a pull-out couch in the unit—which wasn’t advertised—and it gave us extra room to spread out. Even the living room was larger than expected and not fully shown in the photos, which made the space feel more open and homey. On top of that, the views from our unit were absolutely stunning.
The location can’t be beat. We were steps from great restaurants and the grocery store, which made everything super convenient. The well-stocked kitchen was a huge bonus—it allowed us to enjoy easy breakfasts at “home” and keep our farmers market finds fresh.
Just a heads-up: there’s no daily housekeeping service, so it functions more like an Airbnb than a traditional hotel. That wasn’t a downside for us, just good to know in advance.
We checked out the hot tubs, which were clean, but located at the top of a parking deck—definitely a unique spot, and we didn’t end up using them.
Overall, we were very comfortable, appreciated all the thoughtful touches, and would 100% stay here again.

My husband and I enjoyed the location and cleanliness of the room! It was also spacious, and we appreciated the cooking equipment in the kitchen. Also appreciate the hotel's eco-friendly housekeeping policies.