ABC Yerevan

The hotel is really disappointing.
The rooms are very dirty, and housekeeping does nothing except empty the trash — they leave the floors filthy.
They didn’t even make the bed; it was left completely messy.
The breakfast is also terrible, with only 4–5 very limited options and almost no variety.

We cancelled our flight to Armenia and ask the hotel a day before to return our payment but they were not helpful and didn’t return our money. I haven’t been to the hotel but this kind of service is not acceptable and against customer rights. Now I decided if I come to Yerevan again I will not book with them. They should be more flexible and worry about losing customers than returning money for a room that was booked and not used.

First of all the rooms were clean and well equipped. Towels clean and not smelly. The same applies for the beddings. Location is good next to groceries, restaurants and farmacies. Common areas are minimal and the bar was not open at all times. The breakfast was poor. No tosters. No coffee machines. They provide only instant coffee. Ofcourse you get what you pay for.

The location is perfect — right in the heart of Yerevan, offering easy access to all major areas. The room was very comfortable, and the staff were extremely friendly and supportive throughout our stay. The only downside was the breakfast, which had a limited selection of dishes.
Overall, the hotel is an amazing place to spend quality time and truly enjoy the city.
Thanks Mary and your team.

I’m deeply impressed by the hotel’s excellent service.
My friends stayed here for their wedding anniversary. Since I wasn’t in the country, I asked the hotel to surprise them — everything was arranged quickly, and they even gifted them a cake on behalf of the hotel.
Special thanks to the staff member Mary.
I definitely recommend visiting this place!

0 Stars – Worst Hotel Experience Ever.
This was by far the worst hotel experience I’ve ever had. The service was terrible from start to finish. The reception staff did not speak even basic English, which made communication extremely difficult. The beds were uncomfortably hard, and the breakfast buffet was poorly stocked—once items ran out, the staff never replenished them.
The heater didn’t work, and when reported, I was told it was an “internal system” issue with no solution offered. During a shower, the water completely cut off, leaving me waiting more than 30 minutes for it to come back. Despite notifying the hotel at the time of booking about our late arrival, no bottled water was provided in the room. When I asked for water at around 11:30 pm, the staff’s response was, “It’s too late, no service at this time. ”
To make things worse, when we decided to check out early due to the awful conditions, the hotel refused to issue any refund. We were forced to find another hotel for the rest of our stay just to avoid getting sick.
Do not stay here if you care about basic comfort, service, or getting what you paid for.

I stayed at this hotel for the past couple of days and I had one of the worst experiences you can have in a hotel. I stayed in second level room were the ceiling panel was open above the room entrance and also above the shower so we couldn't shower properly. Put in mind we called reception to change the room or at least close the ceiling AC panel but they didnt do either. There was also noise coming from the AC due to the panel being open. Day 2 of staying here there was no Wi-Fi in the room so I had to go outside the room just to get Wi-Fi. Poor breakfast and limited options of food you can eat for the price. Last thing is that there is very bad room service did not clean room well especially bathroom. This hotel just wants money in any way possible. 😶

The hotel room is amazing, it was an impromtu/walk in booking but the reception happily accepts me, thanks to the availability. What I liked in the hotel, that didnt find in most hotels is the set of utensils ready for use at anytimes. For traveller like me, its absolutely convenient, I can buy my food & enjoy in room. This idea is a great benefits.

The receptionist guy (obviously drug adict) took us to the room. It was fair. Not super clean. But after 20 minutes he stormed in our room that we need to change. And he took us to really ugly and dirty room with hose sticking from the wall, plastic garden chairs, flashing light and basicaly all wrong. So we were very disappointed but he seemed he is having a hard time that we don't want to change the room so we agreed to swap for 50%. You guess right he never send us money and Hotel didn't want to communicate.

The location of this hotel is great, very central. The room and the bathroom were comfortable, very clean. There is no particular view from the room's big windows, but honestly, it does not matter much to me, as I did not spend much time in the hotel anyway. Very close to supermarkets, restaurants, transport. I would stay again in the B&M Yerevan.

It was beautiful stay in Nacho hotel.
From the front desk beginning it was very professional, everyone was very attentive.
Breakfast is excellent, lady has been so caring very yummy food though 👍
Rooms are very cozy.
I will definitely recommend to stay!

Location and room is great!
The only negative things is tiny walls and you can hear noise from aisle.
Stuff is great, location is in the heart of Yerevan.
Recommended.

We stayed at this hotel in August 2024.
The location is perfect. The rooms are very comfortable and look exactly like the pictures. The staff is impeccable and always ready to serve and assist guests. We are extremely satisfied and would recommend it to anyone.

I had one of the worst experiences with this establishment due to unprofessional service and a lack of support. Here’s a summary of the issues I faced:
1. Room Booking Issues:
Despite confirming my booking via email and including specific requirements in the booking comments (requesting a king bed), I arrived to find a room with two beds. After showing the staff my email confirmation, they claimed there was no such record. They then “prepared” a new room, which turned out to be the same room with the beds pushed together—completely unacceptable.
2. Lack of Response:
When I requested to upgrade the room and offered to pay the additional cost, I was told to call back in 15 minutes. However, no one answered when I tried contacting them.
3. Maintenance Issues:
The room had significant problems, including a leaking sink that released unclean water with a terrible smell. Despite complaining, the staff was unable to fix the issue or offer a satisfactory solution.
4. Amenities Issues:
The blankets and pillows provided had an unpleasant odor, and no heavier or additional blankets were available upon request.
Overall, the lack of professionalism, poor communication, and unclean facilities made my stay extremely uncomfortable. I cannot recommend this place to anyone.

Very friendly and helpful front desk staff.
Facilities are ok. Value was very good.
Rooms were clean but my standards are quite high and I believe it could have been better.
Location was ok, 10-15 minutes walk from downtown (not bad but just if you don’t like walking).

A perfect hotel as a base to explore Yerevan. It’s not fancy, but it has what you need: centrally located, very quiet, clean, efficient. Very good value for money.

No regrets I spent my birthday in that hotel. And they gave me a cake!
All in all great service and very clean rooms with large and comfortable double bed. Breakfast was good too.