The Homewood Suites The Homewood Suites by Hilton Ithaca

Hotel

Large rooms and staff were fine, but location isn't that great and you really need a car to get anywhere. Rooms were a good size and the breakfast was good, but I thought that it was a bit overpriced.

The best of the best! … All Hilton properties should model themselves after the great display of professionalism & exceptional customer service and appreciation that I recieved here!

Room was very nice and cleaned well. Staff was very friendly. Only stayed one night but was a great experience especially considering the price versus other hotels in the area.

I really liked the room. It was very comfortable and spacious, with a great layout. I was looking forward to my stay there and being able to kick back a bit. We were on college tours and my daughter had schoolwork to do. I had planned to plug in some headphones and chill with a movie on my iPad. This, to my chagrin, was not happening. The internet service was terrible! Free Wi-Fi is not correct! They have a shoddy unsecured wannabe Wi-Fi (lack of caps on purpose)! It frankly did not work. One of the reasons I booked the room was because I needed to relax a bit in the room. I was doing a ton of driving and taking my vacation time to do it. This was certainly not a vacation although I wished it was. Homewood suites stated on their website that they had free Wi-Fi. If you want full secure Wi-Fi you have to pay for it. This is false advertising and terribly misleading. The services should work in every room and if you say free Wi-Fi, you should mean it.

Newly renovated room was a pleasant surprise. Great bed, clean room, nice layout. Happy hour is a bonus too. The beer and wine selection could be better at gappy hour but beggers cant be choosers. Location near many restaurants and shops is nice. My one issue is that I could not close my curtain all the way so there was a stream of light coming through my window.

The rooms are nicely decorated with plenty of space to move around. The suite we stayed in had a nice sized kitchen. It said full kitchen but keep in mind this does not include an oven. We had planned to baked a cake for our birthday guest but made a nice birthday party in lounge instead. The food served in the lounge was really tasty and who could pass up the free beer and wine as a guest! The lobby and lounge were both very welcoming areas that we're clean and we'll staffed. The patio seating area was nicely laid out for a bit of fresh air. Nice amenities.

We came to the hotel on Sat night 6/9. Our hotel room was exceptionally nice when we arrived. Check in was fine. We stayed the night and started our hiking vacation on Sunday. We left about 9am and returned at 5pm to find we have ZERO service to our room. And our trash was over flowing. We didn't not leave the DND sign on the door bc we want service. We contemplated an AirBNB before this trip but decided the reliability of a Hilton hotel with the SERVICES was worth the money. We called the front desk and they were dismissive but sent someone to our room. They took the trash ONLY. Nothing else was done. I also had to put in my own trash bag bc thst could even do that. Day 2. Monday we go to Watkins Glen 40 mins West. We leave at 11:30am. I take pictures and date and time stamp this time bc I don't trust they will clean our room. We get back at 5pm and AGAIN ZERO service. Our bed is unmade. The towels are still o the floor. No sweeping or vaccuming. We rented a king premium suite. @$180 a night I would expect some service. I can go to Super 8 and get better than this. I go down to the front desk and speak to Yolanda and issue my complaint and ask for the Manager. She tells me he's gone and she will work on fixing this. I go back to the room and she calls and advised that "we left the DND" on the door until 2:30pm, To which I advise her that her cleaning staff is lying. I had date stamper photos from our trip at 1pm… but Yolanda basically insinuates that I'm a liar.

Great place to stay. Full breakfast & lite supper mon-thurs. Takes pets although night manager was a little prissy abt my family's corgi.

Under construction but very nice hotel. Good breakfast. Friendly, helpful staff.

I was just in the lobby, which was under construction. I am sure it will eventually be lovely.

Very nice clean spacious rooms that were well laid out so felt bigger than actually were. Staff pleasant and helpful. Snacks and continental BF top notch. Pool and hot tub clean and well kept. Lots of little touches too, like keurig coffee maker stocked with pods, and candy bars and soda already stocked in room no extra charge.

Have friends who are staying there currently and I keep visiting them often. I went for breakfast one day — pretty good spread and hot food — makes it worth it. Also happened to visit once during their dinner time with the friends who are there and they have pretty decent deal of unlimited food from the buffet, beer and wine.

Comfortable rooms, quiet, friendly staff, good breakfast.

Hotel is nice, but not close to town or any other nearby amenities.

I travel to Ithaca every three months for business. I always stay at this hotel and it never disappoints. I arrived slightly before check-in and the room I chose during online check-in was not ready. The front desk found me a comparable room that was ready. My only complaint following this visit was the carpet in my room was showing a lot of wear. There were bubbled areas and where the carpet of the main living area met the carpet in the bathroom sink area the seam had begun gapping. Staff are always very friendly and the evening social and breakfast are always decent.

Rooms are spacious but need to upgrade beds and showers. Near a lot of good restaurants. Overall ☺

Clean and quiet. Good breakfast included. Comfortable bed. Very close to the mall.

We have staued here a few times. Hotel is nice, clean. Staff is friendly, professional and helpful. The carpet in the rooms really need to be stretched out and tacked down. Breakfast staff in the dining room are not real friendly or helpful.

We've stayed here twice now and both times have been great. Clean comfortable room without the "hotel cleaner" smell. Very quiet, better than average breakfast. Beds and pillows very comfortable. We get a good night sleep. Slightly higher price keeps the riffraff away.

We stayed here for two nights and really liked it. The showers are very good, i. E. They have good pressure, but don't give you bruises, and there is plenty of hot water; the beds and whole appearance is clean and neat and quiet; and the breakfast is hot and well supplied. The layout of the hotel is not the best, it's one very long building. It's very close to a strip mall and also close to target and tops. But what really stood apart was one of the front desk employees. We came in late and I asked where we could get some soup because my wife had a terrible cold (in the spring no less). Yolanda, at the front desk, had two containers of soup, orange juice, and water sent up to us without us even asking. Then, later we where using the washers and dryers and ran out of quarters; as I was walking to the front desk down the hallway, Yolanda saw me, and opened up the register and counted out quarters matching the number of bills I was carrying WHILE she was talking on the phone to another customer. I handed her the bills and got my quarters without her missing a beat with the customer on the phone. I wish all front desk personnel where that aware and attentive at all the hotels I stayed at!

The room was great! It was clean, elegant and comfortable. I wish the hotel was in a prettier location or closer to dowmdowntown Ithaca. Or stay was pleasant and the staff was very helpful.

Room was very clean and quiet, they serve a pretty good conlipmentary breakfast. It's an easy 10 minute drive to the downtown area.

One of the nicer hotels in the area. My mother in law always stays there when she comes to visit and the service is great.

The room was large, clean and nicely furnished. The hotel staff were friendly. The hotel was located only a mile or two outside of downtown Ithaca and was close to the mall, movie theater and Ithaca Bakery. My only complaint is that the hot tub was extremely over chlorinated. It was unbearable to sit in it. The fumes it was giving off with the jets on burned your eyes and stung your throat and nostrils.

I had a great stay. Room was beautiful. Bed was super comfortable. Staff was exceptionally nice. Would visit again.

I've stayed here several times, the suites are very nice and have always been very clean. The hot breakfast in the morning is great. The staff here has always been very pleasant and helpful. I would recommend staying here if you're in the area.

Decent accommodations, though when we went there was no housekeeping service after the one night we stayed there. The manager offered hhonor points to me for the inconvenience, but honestly they need to get their act together. Some hotels leave a note saying that they tried coming by but the privacy sign was up, and notifies you to call downstairs for the cleaning service to come back. Others have more of a system where they take note of the ones that do have the privacy sign then come back later. We were there briefly late morning and late afternoon, but always took care to put up or take down the sign only when we were there. Either way, there at least needs to be better communication.

Excellent hotel! The staff is very friendly and caring, room very clean and pleasant and the bed is very comfortable. I am usually not crazy about the idea of staying in a hotel, but I enjoyed my stay in the Homewood Suites in Ithaca. We plan to come back to this great area and stay at this hotel.