Review of Country Inn & Suites 3*

We booked a large number of rooms at Country Inn and Suites for our wedding about a year before the date. A month and a half before the wedding, they emailed us to let us know that they had to cancel our contract. (This didn't even warrant a phone call. ) Although they don't tell guests this, Country Inn has a pre-existing contract with Ithaca College. If Ithaca College ever needs rooms for its students, Country Inn has to accommodate them — even if it means canceling all the rooms regular guests have booked. There was no clause in our contract warning us that this was a possibility. This wasn't a case of them just releasing our blocked off rooms. We had many guests with confirmed reservations who were simply canceled on. In addition, Country Inn's customer service was terrible. It took days after we got the email to get in touch with anyone who had any idea what was going on. Nobody would call us back, and people who had previously been working with us kept disappearing, only to be replaced by less helpful employees. Ultimately, Country Inn wound up paying a small portion of the room price at the Holiday Inn in Ithaca for those guests fortunate enough to book early. (The Holiday Inn was lovely — go there instead! ). But dealing with them was a huge hassle, and a customer service nightmare. I don't know how it's not illegal to sign contracts with potential guests while you have a pre-existing contract with a local university, but be warned — — they won't tell you about it until the other contract kicks in. I strongly recommend — — particularly if you are coordinating multiple rooms — — that you avoid Country Inn and Suites.