Review of Comfort Inn Birmingham 3*

Eventful stay. Stayed for 4 nights in a twin room with a friend. Firstly, the location of the hotel is excellent — walkable distance to many nice restaurant and just next to Electric cinema, which I really recommend visiting. Secondly — the less nice stuff, the stay itself. The first morning I’ve found a puddle in the bathroom. The wet stains on the ceiling suggested that there must be some leakage. I told the reception and when we got back in the evening, all was clean so I thought it was fixed. However, that evening I suddenly heard water go off in the bathroom and went to check — there was literally a waterfall coming from the ceiling for several minutes. I filmed it and we went immediately downstairs to tell the reception. The young lady did not seem as concerned as we expected her to be — she said she’ll get someone to check and offered to give us some toilet tissue to dry it — she did not know where a mop was. Eventually we decided to use our towels to dry it up as she assured us we would get some clean towels once someone comes upstairs to check our bathroom. About half an hour later, no one came to check our room. So we went downstairs again, and I was getting really annoyed. The lady was confused that we were complaining again, saying that there’s nothing she can do and that she sent someone to see us (she didn’t — no one came the whole night). I said I was surprised that she had not gone up herself to check and to perhaps get someone to clean it. She got very offended and almost shoutwd at me that she can’t leave the reception and that she does not know how to clean stuff anyway and that she has mo other room to give us and that I can check online myself if I don’t believe her. She promised to send someone in the early morning. No one came in the morning so we went to the reception again. The man there was a bit more helpful and went to check our room himself. He only gave us some clean towels and a new room later. The other room seemed better at the first glance, however, it was very noisy, the windows could not be opened (? ) and the bathroom had a shower with only half a shower curtain, so one would flood the whole room while showering. So, I am not planning to go back.