Review of The Moran CITYCENTRE 4*

I have patronized this hotel on many occasions, from renting rooms, to attending special events, to simply enjoying happy hour at the Monalisa, but yesterday, my experience was more than unacceptable. I stopped to take a pic of my niece in the hotel lobby and was informed by a receptionist that photos were not allowed in the hotel (new news to me). I am not a professional photographer, but I have owned a professional camera for several years now, one in which I have used many times at the hotel. In fact, the night before, I not only watched a guy do an entire photo shoot near the pool, I took photos of my friend in the bar near the fireplace. I also took pics of her, that night, as I have done for several others, on occasion, in the lobby right in front of the reception desk. However, instead of arguing the point, my niece and left, or so I thought, in a back hallway, on the way to the parking garage, we stopped to take pics next to a plain white wall. Little did I know, the receptionist had followed us. No worries though because I thought we were out of the hotel. The receptionist walked past the 1st time, but on her way back she informed me that I couldn’t take pics there and that she had called security. Obviously, this is a rule that is enforced “at will”. It is also unwritten, so you need to be clairvoyant to know it exists. There are no signs posted anywhere that photos are not allowed in the hotel. Nor did I find any information on the hotel website regarding taking photos or any fee for taking photos. Being followed and having security called for taking pics in a back halfway is unnecessary and absolutely one of the most ignorant experiences I’ve ever had. Hotel Sorella, please give the inspector gadget receptionist a raise. Instead of taking care of customers at the front-desk, she’s great at lurking around the back halls and protecting white walls in the name of enforcing the hotel’s invisible photo rules.