Review of Baymont 2*

After a grueling day of traveling, we were happy to arrive at Baymont Roanoke Rapids. The building is handsome and the lobby bright and attractive. The friendly desk clerk sent us to Room 107, which seemed fresh and comfortable, with a large accessible bathroom. All was fine until shortly after we retired for the night, when we both began to itch. We turned on the lights discover the cause and, to our disgust, found an infestation of bedbugs in both beds and along the wall behind them. We killed 10 to 15 of the creatures, several of which were filled with our blood, and collected their carcasses. At checkout we presented them to the clerk, who seemed aghast, and said she'd contact the manager, who, she was sure, would be in touch with us about refunding the cost of our sleepless night. Having heard nothing from him, we contacted the Wyndham Worldwide Hotel Group a few days later. The district director soon sent us an email apologizing "for any inconvenience" and stating that he'd notified the franchisee of his expectation that he'd "take steps to address the situation adequately" and contact us directly. Several hours later we received an email from the general manager "regretting" our "unhappiness, " assuring us that all rooms are "periodically treated, " and offering us a 50% discount on our next stay. It goes without saying that there'll be no next stay: Bedbugs can't help but migrate from room to room with the housekeeping staff. Meanwhile the welts and itch from their bites linger.