Review of Hampton Inn Manhattan - Times Square South 2*

Despite having changed our reservation from one night to two nights well in advance of our trip. On our way out the door to start out sight-seeing, were removed from our first room at 10:00am (before check out) and, at the time, said they did not have a room ready for us to check into for our second night. We spent an hour waiting for an elevator, packing our bags, waiting for an elevator, getting keys to a new room when it was ready, waiting for an elevator, changing rooms, waiting for an elevator before being able to start our second day. This was after we had to re-arrange the furniture in the first room to allow the pull out bed to be able to unfold and after we called to ask for sheets for the pull out bed — which were never brought to us. Instead my daughter and I ended up sharing a double bed (not even queen). There were small gray gnats in the first room as well. How did this Hotel compensate me for their error? The manager did not call me after I left my number and we were comped three $1 ponchos and three bottles of water. It’s worth your money to stay elsewhere. We had far superior experiences at the city’s Marriott Fairfield Inns (and better breakfasts). Update: After several emails with Hilton HQ, I eventually called the front desk manager and reached him. He said he never got my message to get a call back. After a lengthy conversation, he was highly apologetic and said he was looking into all these issues and did comp me my room. It is a shame that it took so much effort on my part for the hotel and Hilton HQ to provide decent customer service.