Red Roof Inn Gurnee - Waukegan

Hotel

I advise not to stay at this hotel!

This is the second time I have stayed on the same hotel. Staff are very friendly and respectful. I really like this hotel.

I absolutely loved it here. Stayed for my brothers graduation from boot camp and they were very attentive. They don't have a pet deposit or a safety deposit. We brought our cat and they were ok as long as she was in the carrier while we were gone which was super reasonable. A. C. Was Great, TV was crisp and clear, good location, price was Great and the beds were clean as well as the bathroom.

Joe at the front desk was so friendly and helpful. The price is very affordable and for that price I even had microwave and fridge. Room was nice and clean. I would definitely stay again.

The only hotel I stay at in waukegan. The staff is wonderful and very nice. Rooms are always clean! Never had any issues here.

False advertisement. Said free breakfast. Not the case. Nothing just coffee. Was convenient location for Naval base but better places to stay.

The room was spacious, clean and comfortable. We had a problem with Wi-Fi and the desk took care of it right away. Staff was very friendly and great customer service. Walking distance to several places to eat. It doesn't look great on the outside, but it was all good on the inside. I would stay here again.

The room and bathroom was very clean. The front desk very friendly and helpful. I had come in just prior to the grass being mowed and someone tried to go under their awning and took a piece out of it so the outside was deceiving. The wood look floor is great, as I hate carpeting in hotels/motels. I had dropped something behind the mini-fridge and moved it. Very, pleasantly surprized, it was clean. For the price, I didn't expect the Ritz.

The place looked nothing like the pictures. It seemed very dirty and did not have good quality. Also, it was advertised as non-smoking but the whole building smelled like cigarettes. We did not stay the night, and asked for a refund but still was charged $75. Lastly, the staff was very unprofessional. The desk staff had his hood up and was not in uniform. Avoid this place at all costs!

It is a nice place and allows you to rest properly, is the second time I come and appreciate your attentions, thank you very much!

It's great for the price. Rooms were clean and spacious. Clean towels every day. The staff was very helpfull. I stayed here for my daughter's graduation from Navy bootcamp. They were very professional and excellent customer service. They offer shuttle service to and from the graduation. The owners and the staff were great. Will definitely be staying here again!

We stayed for my sons PIR Graduation, 3 days. Rooms were very clean, its a quiet safe place and the staff is extremely attentive to any questions or needs. Shuttle to and from graduation. Great experience and we would stay again.

My daughter in law and I stayed here for a week for my son's graduation from the Navy boot camp. All the staff was very friendly and helpful. They helped us with everything we needed including direction around the area. The rooms are nice and have everything we needed including microwaves and refrigerators. It was quiet and I felt safe. I had never taken a trip so far from home without my husband before but staying here made it a very enjoyable trip. I'm going to be going back to visit my son again and will be staying here. Thank you to all the staff for such an awesome job.

Off the beaten path but worth the trip. My room was updated with remodeled bathroom and newer laminate flooring, fresh paint etc. Clean room and sheets. Friendly staff, easy in and out. Will stay here again without a doubt.

First off. Room wasnt that bad. Clean. We were here for the Naval PIR Graduation. That being said… during out 6 hour drive home, the MGR calls me and accusing us of stealing a blanket and what they call a "pillow". Which aren't real pillows, they are little square throw pillow and informed me he is running my CC for $50! BS… THAT being said. The whole hotel is under renovation, which we were never told. We had to walk through paint soaked walls, carpets and worker blocking us at each and every entrance/ exit. Let's top it all off, we had our Navy Sailor with us on a few hour leave and got white paint on her perfectly cleaned and shined shoes as well as the new shoes I bought for graduation. We couldn't even open an exit door without getting sanding dust and paint on our hands. THERE WAS NOT EXIT to get out of this place without walking on paint soaked drop cloths and workers that wouldn't make way for you to get through. TOPPER… they were sanding and banging on the walls outside our door before the sun came up! SO YOU WANT $50 for your blanket? BBB getting a safety concern report from us!

Owner is really fixing this place up! Bathrooms and new rooms are nice and VERY clean. Staff very nice and personable. Great place to lay my head after a busy Navy graduation weekend… thank you!

First off the gentleman at the front desk was awesome! He allowed my wife to check the room before we paid after having a bad experience with the Motel 6 Waukegan having Ants and other bugs in the bed. He was very courteous and explained everything in full so there were no problems once so ever. The room was nicely prepared and the price was unbeatable. Yes there is construction going on but it is no bother to me seeing I’ve stayed at Red roofs before and the rooms were just disgusting. If I am up this way again I will definitely come here first. I would highly recommend this hotel to family friends and anyone else looking for an amazing hotel.

Excellent! If you are going for Navy graduation ceremony they have all the information you need and will shuttle you to and from base even. There is staff available 24 hours and they are always very courteous and very helpful. Highly recommended for a cheaper place to stay as they have most amenities needed for a short trip. Plus they are remodeling and have freshly painted rooms, new toilets, etc. Perfect for Navy graduation weekend!

Smallest bathroom ever. And I've stayed at several Red Roofs. The room didn't have a luggage Rack. I went to ask for one, it Never showed up. Two Full sized beds make the place "cozy'. However. They are comfortable.

Wonderful experience. Customer service was the priority. Everyone made you feel important. Rocky was very informative. We stayed there for our son's graduation from bootcamp they offered shuttle service to and from the base. The manager was sure to check with us to ensure that we felt happy with the accommodations and service. Eva kept our room in great order each day. I wish that every hotel/motel that we visit was as good of an experience as this one.