Americas Best Value Inn Waukegan

Hotel

Where do I start with this one. We came here to watch our daughter graduate from the Navy. And the hotel was recommended by the Navy. We had ants in our room the beds are hard as a rock you do not get daily maid service and you will not receive clean sheets. The manager told me it was my fault that the ants were in my room because I had a sealed box of donuts in a plastic bag sitting on the countertop and he blamed me! I had already sprayed for ants in here the day we got in. The manager had me spray for the antsmyself. The bathtub looks like someone was murdered in it. And their breakfast that they serve was a joke. It was watered down Orange juice burnt coffee sour milk and crunched up cereal that was all broken. Do not stay here and less you’re onDo not stay here unless absolutely necessary. We were forced to stay here because there were no other rooms available in the area for her daughters graduation. It made for a very rough time for us.

The reviews here don't do this place justice! I was cautious, cuz of the reviews, but there was no reason to be. The front desk was empty and we did have to wait a few minutes for the woman to come check us in. The carpet in the hallways were a lil dingey, but everything was well lit, shower pressure was fantastic, beds were WAY comfy, TV had alot of channels even tho it was rather small, and breakfast was pretty good too. The only complaints would be that the housekeeping came before 9:30a, before we took showers, so we didn't get fresh towels til the second day, and THERE IS NO SHUTTLE THAT GOES ANYWHERE! The info page Google has says there's a shuttle to both Six Flags and Great Lakes Naval Station, it's a lie. There's no shuttle any time, I thought maybe not during the week, which is when we went, but on weekends? The lady at the front desk said there is no shuttle.

I am an esthetician student. My boyfriend and I got a room yesterday because we missed our train back home. I woke up with bites all over me to my understanding these are bed bug bites. I have about 8 on my legs and 2 on my face. I cried for at least three hours. We were in room 230. I tried to get information on who to report it to but the receptionist was very rude. I told him I have several bites on me and that they have bed bugs. I explained to him this was unacceptable and want my money back. He walked to the back and just said he’ll have someone check it out. This really sucks because being an esthetician someone is constantly working on your naked body.

Staying here now. They charged us 80 dollars for a room that smells, a TV with no color and the other TV with no sound. The tub is disgusting! dont waste your money here this is my first and lst stay.

They give you more towels than most hotels and they'll help you with what type of room you'll feel comfortable with.

My favorite place home away from home, they all ways take of me.

Disgusting. Filthy-extremely. Everything is broken and its so filthy nasty. Dont go.

Great hotel clean great service.

Have pretty low expectations when it comes to service and cleanliness. Outdated rooms, haven't seen a staff member once, but then again I was just visiting.

This place is RUN DOWN! My towels were hard n stained (one had green n brown poop marks on it), I had to go buy my own. I also had to place a towel down on the bath floor just to shower. The mat was disguising & debris from other ppl was coming out from underneath it as I showered. There was ants in the tub, sink and on the dresser attacking my drink. The same pot of coffee burned in the lounge all day n night. The front desk doesn't communicate with each other n acted unprofessional. The annoying cleaning lady knocked on our door at 9am, 10am n 11am! First of all, Why would we want our room cleaned while we're in it n before we even check out? Secondly we only got a couple hours of sleep because we flew in to see a family member graduate from Navy Boot camp at the Great Lakes Naval Base in town. Then the office called my room, which I hung up on them. Then they came knocking Again. My Eyes burned so bad that I couldn't even open them! I answered the door n asked Why do they keep bugging us, we don't want the room cleaned, we just Need Sleep! Ugh anyways after that we packed up, checked out n went to Candlewood Suites.

Really needs some work to bring the building and rooms up-to-date. Things are falling apart.

The room smelled like mold, TV didnt work, several lights in the room didnt work. When I brought this to the front counter they tried to add an additional 10$ onto my next nights stay. Price might say 60$ but when you arrive you're in for a shock.

Best friendlier front desk. Military friendly & 3 miles from NEX family center & Navy base!

I booked a room with 1 king size bed one month in advance. I got there, front desk told me yes we have your here but we only have a room w a queen size available for you, we gave your room away & a sorry. That dint resolve my situation. My husband & I slept uncomfortably. We won’t be returning & defentely don’t recommend!

Stayed here for two nights. Great hotel, nice staff. Only reason it's not 5 stars is cause the breakfast options were not that great. Overall great experience tho.

Well for me it's like they call it Americas best value inn gives it all … It's what it is … it's a hotel or Motel … perfect for me and my man.

Very nice, clean and nice mannered help. The breakfast area was awesome.

Absolutely Terrible! Should not be called America's Best. Bed bugs, dirty, smelly, and those are the good things!

This is not a hotel for a family with kids, I rented this room cause it was close to Six Flags Great America and I did not want to spend a lot of money for one night. The breakfast is cereal, muffins, waffles, and bread for toast. The drinks are o. J. Apple juice and water. If you got kids do not rent here.

Needed a cheap place to stay for one night. Beds were comfortable, shower was hot, room was clean, and there was variety of TV channels. No complaints!

We came for our son-in-laws Navy boot camp graduation. Richard checked us in and he was very nice. We needed extra blankets and pillow and he did not hesitate to get them for us. We spoke to several front desk employees while we were there and they were just as nice and helpful. They all had very good attitudes and joked with us. After reading the reviews I was a little worried about this motel. But I was very pleased with our stay. The beds were comfortable and the room was clean. Trust me when I say I am a very picky guest and pay attention to detail. I work in a motel in Canaan Valley, WV and I would not stay in a motel that I felt was not safe and not clean. The staff treated my family and me just as I treat my guests!

The service was good until I found a bug in our bed! Visiting my husband who serve in the navy and we stayed here. I put what looked to me like a bed bug in a clear plastic cup and took it down to the manager at 1:30 am, and he told me it was not a bed bug. Tried to convince me that it was a bug from outside. We got our room switched after being told we had nothing to worry about. After I got home I realized my head was itching and that my two year old daughter had head sores as well. We had lice. Do not stay here. They are not clean and will not give you the money back. Worst experience ever. I've never had lice before. Thanks America's "Best" Inn and Suites. You really ruined it for our family.

The room phone cord was cut so phone was only for display. It's ok because I didn't need to call front desk. The time for shuttle drop off and pick up was disorganized. Breakfast menu was below average compare to other America's Best Value Inn & Suites.

Door didn't fit could be pushed open and they fixed it with a piece of paneling that the screws fell out of. Door was 1 inch too short from the gram so you could hear everything in the hall. Blankets has cigarette burns, bathroom tile moldy, towels stained and thin. Water would. It drain in the tub, no screen on window. Breakfast only served on weekends. They mixed up our room cards so when I asked for a key they gave me a lecture that anyone could pay for the room so it didn't matter that I prepaid for 5 days in advance. The person on the card whom checked out of her room 2 days before needed to show ID to get a room key. The military brochure shows this place as an option . Dont do it!

Can't really complain for the price.

We attempted to stay at this hotel based on the "nearby hotels for Navy graduation". This is one of the worst hotel's I've ever attempted to stay in. Lobby is dirty and outdated. While the hotel staff were very pleasant the rooms were disgusting! The air conditioning unit looked as if someone ripped it apart and vomited into it. There was a hole in the carpet, the toilet was barely attached and the linens had hair within the "made" bed. We prompted checked out and lost our money for the first day. Don't stay here! The nearby town is a dump as well. We moved over to the Marriott Residence Inn and Suites. I should have known you can't get a good room under $150/night!

It definitely has a less shady feel than the motel 6. It's roomy and feels safe, and I did spot a bug in the bathroom in the 2 nights we stayed there over all it was okay however it was odd they had a an old fat tv, the service was very nice and helpful.

This place is a run down dump. The rooms are dirty and outdated. By far the worst hotel I have ever stayed in. Do not stay here.

What's worse than a rundown hotel where the doors don't lock, the lights don't work, the beds not made, and the bathtub is filthy? Paying 70$ for it.

As far as cheap hotels go this is one of them. The room wasn't very clean the staff wasn't very attentive the doors did not lock very well and it was in a state of semi disrepair. The side exit didn't even lock. The clean towels were filthy. This house weren't just dirty they were filthy as in you would not use these towels to wipe your dog off let alone your body. After the first night I had seen that they had made the beds and replace the towels with even filthier towels however they did not reveal the coffee packs and they did not clean the area very well there was a washcloth on the nightstand when I checked in and few days later it was still there when I checked out I have no idea where it came from.

Worst experience by far! The room I originally booked when we arrived 1 of the beds were broken and the bathroom was a disaster 2nd room after I complained about the 1st room the door was broken you didn't even need to put your key in the door to get it open so went back downstairs to complain 3rd room was better but there was hair in the shower and the bathroom was not very clean and the chain on the door wasn't there! Went down to get ice there was a door leading to outside hotel rooms that was wide open for anyone to come in freely no cameras or security down that way. Came back to the hotel used a side door that had a keypad but there was no need for the key because it wasn't locked! Called front desk for a inconvenience discount and they told us we could only get refunded the full amount and leave there were no discounts available! Truly the this is the most disgusted I have ever been with a "cheap" hotel.

Bedbugs were actually quite friendly. I decided to keep a few as pets as they were so well mannered.

Please do not stay at the America's Best Value Inn in Waukegan, Illinois. It was in the Navy brochure and only three miles or so from the Navy Recruit Base so we choose it. We paid around $85 a night plus tax. Rooms were smelly, dirty and there was hair on the bathroom floors and toilets. There wasn't any soap in the bathrooms and the toilet paper was down to a few sheets. We checked in then went to find dinner. When we came back I discovered that our street level windows were closed but unlocked. There weren't any screens. I know better and should have checked but, didn't think about it when we arrived. Fortunately, we didn't have to add a theft to our experience. You could hear the guests in the other rooms. We braved it for two nights and on the second night between 3:00 and 5:00 we could hear clearly "wild monkey dancing" in the room next to ours and tried to block out the sexual exploits of the people in the next room with pillows over our head. Most lights did not function and most electrical outlets were broken. Our stress level was heighten by missing our son, travel and the lack of sleep. I have traveled extensively throughout Latin America and have stayed in many tourist class hotels of third world countries with standards above and beyond this hotel. This hotel was a disgrace. Beware.

The hotel's hallway ceiling tiles were soaked, and smelled like wet dog by the vending machines. I had 2 rooms, the price we were quoted was $35.00 less than what they charged us. The bathrooms had black mold on the ceiling and toilets, the bathmat was literally floating when the water was turned on. Their website showed they had a pool and offered HBO-No Pool, No HBO! Bathroom exhaust fans were broke, lights burned out in shower area, also toilets didn't flush right. The only halfway nice thing to say is that they have queen sized beds if you can overlook the stains on the mattresses. I know this because I checked for bedbugs, which I didn't find, thank goodness. I definitely won't be going back, nor would I recommend it.

We made a reservation two weeks prior to graduation at the Navy RTC in Great Lakes. When we got in the guy at the desk tried to tell us the King we reserved was gone but they had a Queen at the same price. I stood my ground and all the sudden he found the King we reserved (incredible). The room was shaby to say the least, bubbles in the ceiling, the locks were in poor condition, the shower was not clean and the shower plumbing was in poor condition. The floors were dirty, electrical switch plates were ready to fall off, broken lights, the place really sucked. They were NOT friendly at the desk either. If you are going to see your kid graduate at the Navy RTC, DO NOT stay at this PIT. I must say the man who drove the shuttle to the base was very good, nice guy, and very helpful. The Breakfast was NOT very good, but but better than nothing at all (not by much).

The free WI FI was horrible.