Review of Hilton Garden Inn Salina 3*

Long story short. WORST customer service ever at a hotel! We are originally from Salina, moved to Colorado, not even a year later and we came back to visit family during a family emergency! My husband had already booked our room with a “3rd party booking agency” as the rude lady had told me over the phone. But because my husband still had a saline county ID he wasn’t able to keep his booking because they don’t book “locals” as the woman had told me over the phone after he had already booked and paid! This of course had me very frustrated because we are already traveling back for an emergency so we had to end up switching hotels because they said we were still “locals” the lady also told me after I expressed my concerns for the situation how we booked during a family emergency and both of our IDs were still in KS because obviously during the Covid situation and moving to Colorado during the pandemic that we couldn’t change our ids right away she didn’t care and said I quote “there are plenty of hotels that will take you”. Yeah okay I would definitely rather take my money else where. What a total waste of time and rude customer service. My family and I will now take our business else where rather than Hilton. This was just ridiculous and a waste of time. ALSO I would go gracefully across the street to the amazing customer service hotel, the Holiday Inn, they have AMAZING customer service and were very helpful! Also beautiful rooms, warm pool, hot tub and breakfast! PLUS no drama 🙏🙌❤️