Comfort Suites Columbus State University Area

Hotel

Booked my stay on the Choice hotels app. And they have my credit card on file. We opted to pay cash upon checking in and we were charged an extra $150 as a deposit for paying cash. Got into our room and there was no shower curtain, holes in the wall, the bathroom door was falling off the hinges. Looked for the extra bedding for the pullout bed. Called front desk to get shower curtain and the bedding. Get back to the room make bed and hang shower curtain only to find out the fridge and TV did not work went to the front desk to ask them for another room and they told me they were full since it was late we went on and went to bed. Got up in the morning and when the new front desk lady came in she gave us a new room and said they were not full. First front desk lady was just lazy and rude. The next room was nice and the breakfast not bad.

Staff was nice and helpful, the room is clean. Only complaint is the hot tub didn't get hot. Besides that everything has been great.

One of the worst and most difficult hotels stays I have ever had (and I stay overnight close to 100 nights/year). Checked in and first thing off the bat is the room key doesn't work so had to go back downstairs to get new keys. Room was ok but nothing great. Went to go get ice on the 2nd floor and, of course, the ice maker does not work. Had to go back downstairs. The real problem though started when I checked out the next morning and looked at statement. The balance charged was almost $30 higher than what I signed/reserved. When I asked both the morning clerk (Tricia Griffin) and the back house manager (Victoria Bryant) to correct it, they said they couldn't. They tried to call the owner (because they did not have a hotel manager) but he would not answer. They then tried calling someone else who did not even work there anymore and he did not answer either. I finally left with a written statement from them and a "promise" that the owner, Sam Patel, would call and correct. Mr. Patel never did call me direct but did finally about 4 hours later reverse overcharge and recharged my credit card. Very unprofessional.

Staff personnel was very nice! However the facility itself needs to be upgraded. Flooring, walls, bathrooms completed renovated, lobby furniture, etc. Attached are pics of the shower and toilet areas.

We had an amazing night at this hotel, everything was perfect, from the room to the breakfast and everything in between. Really enjoyed it.

New pool, older building, but great hotel. Lot of highway noise if you're at the pool, but rooms are great, large, clean and very quiet. Being an older building, you can see some cosmetic improvements that could be done, but they are doing a great job working on the important things. Incredible friendly and helpful staff, very courteous to our group of 9. Would love to stay here again.

Good breakfast, lots of food. Supposed to be a smoke free hotel, but our bathroom reeked of cigarette smoke. Rooms also weren't the nicest, and didn't seem very clean.

When I arrived yesterday there was a used bar of soap in the shower and the hand lotion on the counter was 3/4 used. I called down and was asked if I wanted to switch rooms or have it cleaned, I asked for it to be cleaned, it wasn’t. It is going on 1600 (a full day later) and it still hasn’t been cleaned, the 1/2 toilet paper roll that was left is out and I am out of towels. I called down again and was told to go into the hall to ask the cleaning lady to stop by. I tried and they were gone. Terrible service. I am begging to have my room cleaned and can’t get basic supplies. Exactly how I wanted to spend my few short hours with my husband graduating Basic. On the freeway sounds like the windows are open when they aren’t. Pick somewhere else.

The staff is Always very welcoming! The rooms are nice. The mall isn't too far from this locations! Great PLACE.

I HIGHLY suggest that no one stays here! My Pandora necklace, as well as my husband's very expensive chain was stolen just after one night of staying at the hotel! We filed a police report and the staff claimed to have "found it" by the night stand but his chain was never found! Clearly the manger or the cleaning staff went into our room and took our valuable belongings. The manager, Melissa was very nasty and rude throughout the entire process! If you value great customer service, respect, and you leaving with your belongings, PLEASE DO NOT STAY HERE!

Great place. They keep cookies in the lobby. It's a little dated but it's comfortable. The couch in the room was gross but we didn't use it so that wasn't that big of a deal. Breakfast was really good. They have lots of options and even a waffle maker.

I have no complaints here. Great rooms and everything else that comes with it is great. Many restaurants around as well.

Not very happy! they have bad service! Been to many comfort suites and enjoyed them all but this one was bad.

Staff was quite friendly even with an 11pm check in. Room was clean and well kept. Very nice suite with refrigerator and microwave. Wi-Fi was a bit slow but I stayed here with no vacancies so there were many people on the Wi-Fi at once. Bed was quite comfortable and clean.

Really enjoyed my stay. Came from MD to visit my boyfriend who is in military. Room was clean and cool. Staff was courtesy and friendly. Convenient to stores and dining. Also, right off the interstate. Will probably be my go to hotel for visits. Especially since they offer a great military discount.

Great location, great service, traffic isn't bad so its easy to get in and out of. Nice room, comfy bed. Breakfast was better than expected. Also the grills down by the gazebo were a nice touch.

Great stay. Housekeeping was friendly and helpful. Clean, comfortable rooms. The beds were average — not great but definitely not bad. Have had a little better breakfasts. They always had an extra warmer but always left their biscuits out cold instead of in the warmer. No eggs at all one morning — only sausage and tater tots. They did have waffle and pancake options and cereal and some fruit and limited yogurt. Really enjoyed the afternoon cookies and lemon water in the lobby. Overall, it was an enjoyable stay. We will stay here again when we come back to Columbus next month.

Check in was a breeze. Warm cookies, coffee, and lemon water greeted us in the lobby which was clean and nicely decorated. The elevator and area is small but efficient. Our room was spacious, modern, clean, and perfect for our weekend event. Having a fridge and microwave in he room was helpful as well. Definitely would stay here again and encourage anyone in the area to stay here for your next overnight trip!

The location is sandwhiched between a highway (literally a stone's throw from the hotel) and the airport. The sound could be a problem, except that the room AC units are so loud, it can double as a sound-masker. If only they actually produced cold air… We had two rooms on our most recent stay (over 4th of July weekend) and in BOTH rooms, the AC was broken. The next morning we went down to ask about getting new rooms (I literally had to walk down the hallway to find the desk-clerk, who was just hanging out and talking to the housekeeping and dining room staff), and they only had one other room available. It was a larger room (suite), and they let us switch to it at no additional charge, but there was a dead roach in the shower in the new room, and in the bonus room the AC had spit out black crumb-like stuff all over the bed closest to the unit. At least it was cold air though. In addition to this, the elevator was actually *past due* for inspection (and definitely needed one), and as for the 'free breakfast', unless you want cereal, yogurt, or a bagel, you'll be waiting in line to make a waffle. The "hot bar" items were a total letdown. The scrambled eggs were literally *dripping* with butter/grease and the sausages were likewise. Then the next day they were offering 'omelettes' (an egg patty folded in half with some cheese in the middle) but they were cooking them 3 at a time… for a completely full hotel on a holiday weekend.

I stayed there 4.24.2016 we got in late, at about 2am! I booked the hotel online through PL and the rates were 60 something dollars. We booked to rooms, when we got there Jasmine the lady behind the counter said that she couldn't pull up my reservation… I gave her the refernce numbers but she couldn't pill it up, so she said that she will just go ahead and do it for us! She could tell we were tired and she got us in there Extremely fast! I will be staying there again! We all enjoyed our stay! Thank you Jasmine! If it wasn't you behind the counter I don't think it could have gone as great! You are a wonderful representation of this company!

More rooms then parking spaces, by far the worst parking lot I've seen at a hotel. If you have a miata or smart car, this one's for you.

Adequate room for a night. Limited parking. Clean rooms. Good value hotel.

Staff was friendly, breakfast room was nice except for the flickering lights. Overall good experience.

Decent rooms. What you would expect from the price.

Good value, clean comfy rooms. Will stay here again.

I don't know how this place is a 3 star hotel and currently is rated 4.1. The room is average size. The shower nozzle is the kind that adjusts, but it won't move to do anything except come apart. Ladies, good luck washing your hair since it takes a while to get the shampoo out. The shower curtain doesn't even cover the whole shower. The mini fridge doesn't work. The floor is still kind of dirty. The girl originally at the checkin counter offered a "go bag" since we are leaving early both days and don't have time for the continental breakfast, but this morning the person I had to locate said they don't do them on weekends and seemed put out to look and made sure I knew I got the last 2 today. The only good thing I can say is the room is average size. I know I am coming back to town, and I know I won't be staying here!

Me Encanto! Here visiting Fort Benning, GA and saw this off the highway (love this chain of hotels! ) and OMG! The room was Amazing! Breakfast was good and fresh,,, (I'm into yougurts and fruits in the am),,, and the best thing of all was the front desk clerk… I think her name was Tasha… OMG,,, great with directions, great recommadations (shopping, resturants, etc. ) and extremely helpful with extra linens, nick nacks, ets! I am definately going to keep staying here each time I visit! LOVE THE SOUTHERN HOSPITALITY!

Clean facility, courteous employees.