Wingate Wingate by Wyndham Augusta Fort Eisenhower

Hotel

The staff was very friendly and the rooms were clean. It was well worth the money. Our church group thoroughly enjoyed our stay!

Make sure when you give the receptionist your driver license when your checking in. Make sure they return them back. The worse experience ever!

One of the Best places for a little R & R. It takes you away!

Clean and well managed. Very friendly staff.

Staff was very friendly. Breakfast was small but functional. Room was clean and the AC worked perfectly. Will stay again.

Fair accommodations at a reasonable price but smoking area is out back, once you get out, you have to walk all the way around to get back in.

This hotel is going to be great when the construction is over and done with. It was kind of unorganized to try to drive around the construction and to find out where to enter and exit. The rooms were okay, not bad or good just okay. The shower was nice and had nice water pressure. The people are very reliable. They really helped us figure out where to shop and eat and it was very sweet.

Nice size room & pretty good breakfast.

Very clean, professional staff, great room rate for my company business trip.

Checked a friend in this morning. Great customer service. Very nice clean hotel. Staff was awesome.

We have been utilizing Wyndham for years. Wingate is one of the best things to happen. We will continue to stay with Wingate!

The positive side first. This place will work to lay your head down and that's it. They do have a mini breakfast bar. The rates are fine if you can catch a deal. There is a workout area. The mini pool looks like jacuzzi you would have at home. There bed are comfortable. Now the cons. The TV does not work, some of the furniture is broken, and the door to the room was not easy to get into. You can hear the traffic passing by and other guests conversations. Again this place will work to lay your head but don't expect to much more.

Not bad. Good clean safe place to layover. Pricing not bad either.

Nice customer service and nice and clean room.

I have never been more disgusted with a hotel ever. It was so nasty. It smelled so pissy and the mildew was overpowering. The some employees wore ankle monitors. The lady with the little fan ponytail I think her name was daisy was okay. Breakfast was very poor. The tub was moldy and dirt caked up in the corners. The toilet was horrible. I thought I was in a prison. I had no other choice live in these horrific conditions due the evacuations of Hurricane Irma and the better rooms was already booked. The last night I couldn't bare the smell and I was tired of sleeping in my hoodie and sweat pants because of bed bugs indications so I slept in my car. Lets not forget about the spades game and the weed smoke in the lobby. Please run fast as you can.

Room cleanliness ok until a cockroach started crawling on my arm when I was sitting in the chair in the room. The chair btw looked something spilled in and dried (didnt notice until after I got up. Missing paint chips in places, generally unkempt.

Awesome friendly staff and clean rooms. Breakfast was awesomeness! #!

The room smells like cigarette smoke and pot. My husband and I didn't even stay there we turned around and walked out.

This hotel was OK, but not much more. The hotel is located about 15 minutes from downtown augusta and doesn't appear to be in the best area. The room was clean, but the lock on our door had to be jimmied in order to close the door every time we left out room. We just haopened to stay in a handicap accessible room and it is a good thing we were not handicapped because the only thing different about this room was it had grip bars in the tub for you to hold. I do not think a wheel chair could get into the bathroom easily. The continental breakfast was good. It is more than just pastries, they had waffles, eggs, suasage, etc. The frost staff was freindly, but the housekeeping had some attitude.

Awesome friendly staff and clean rooms. Breakfast was awesomeness! #!

Pleasant staff. For no smoking hotel they allowed smoking in lobby drive up area. Could not walk into lobby without smoke. Interesting that lobby doors read Breathe Well. Room key cards had to be decoder three different times during this stay. Breakfast not replenished throughout posted serving times. Whirlpool not working nor showing signs of future repair.

Awesome friendly staff and clean rooms. Breakfast was awesomeness! #!

I booked through HotWire and got charged by both HotWire and the hotel. Been calling the hotel for two months and am getting the runaround but not my refund. Not to mention the hotel was as poor as these reviews are saying.

I stayed here for a month folks. A whole month. My employer gave me a certain dollar figure, and it didn't leave me with a whole lot of options. That being said, when I called this place Chris was awesome and said they could wiggle with their price since I was staying so long and that the manager Eric T. Was an outstanding guy. Ended up making the reservation after getting in-touch with Eric. So staff was great to me. Onto regular things, they were very punctual daily with bed-making and trash, new towels. Every few nights they would go by with a snack cart with free goodies. Heck, I got some wine and beer on a couple occasions. If you want classy, this isn't it. But, if you need a place to stay that's taken care of (albeit a bit aged, don't go licking the carpet), that just works, I'd go back here again if I had to stay in the area. Pros: -Staff helpful, responsive -Snacks/drinks on occasion on-the-house -Location to most things (Mall, Ft Gordon, Augusta National) -Free Internet / Cable Cons: -1st floor = Hear everything in the world someone above you is doing -View out your window, if you want one, good luck (I just wanted to see my car) -Breakfast, it existed, but it was mostly some fruit, some coffee, and waffles Overall: This is a 4/5 for me with regards to surrounding hotels, and the price. This is me sort of saying it's a solid hotel for being right there, but I would indeed have higher standards for different areas or hotel chains. I don't care about fancy though.

Friendly staff. Room was partially updated. Bathroom was not clean. Bed smelled like mildew. Air conditioner did not work very well.

Horrible. Tried 3 rooms and left. I booked the room in the parking lot, went inside and the front desk woman acted like it was inconvenience for her to check us in. First room only the beds were made. Everything else dirty. Dirty towels, dir ty countertops, trash bags full. Second room was better except for the candy wrappers spread on the floor which had been chewed by mice obviously. A second male front desk attendant offered us 50% off on a third room — telling us we can pay whatever we want. After getting inside the third room, he then explained to me I would not get half off but only a $30 discount. I left immediately. Also the attendants had different stpries as to why the rooms werent clean. First excuse was they have a new cleaning staff who just started today. Second excuse didnt make sense — about how people just get up and leave after check out time and dont clean up after themselves? Isnt this the point of housekeeping? YoU dont pay to sleep in a dirty room! They tried at least I guess.

Decent breakfast and ok rooms. Some issues with rooms being available when I tried to check in.

Broken chair in the room, two lamps with broken shades on them. No toilet paper holder or place to put a bar of soap. The door didn't close tightly. The carpet had some type of bleach stain like 12" diameter from who know's what. The motel 6 couldn't haven't been a worse choice.

Service was good, but the hotel itself doesnt compare to other Wingates.

Room wasn't clean when I checked in, too much construction, the new room they gave me only had one functional lamp and the television and outlets didn't work.

DISAPPOINTED! Housekeeping clearly do NOT care about their job. Our room was dirty, no towels, trash on the floor and dusty. We were given another room that was in need of repair, dirty socks were on the floor, 1 pillow and the list goes on. Please don't be fooled by the BEST breakfast signs or reviews because it is an absolute LIE. Cold biscuits, cereal, waffle, coffee, water but NO juice. The Motel around the corner is probably a better choice.

I reserved a hotel room at the Wingate by Wyndham Augusta/Fort Gordon back in December 2014 and cancelled it the same day as our plans had changed. At that time I was given a cancellation confirmation #. It was for a stay in April 2015. April came and even though I had cancelled the reservation, my credit card was still charged $1581.90 for the entire stay. When I called the hotel to tell them of their mistake, I was told to leave a message for the manager, Deepika. I never received a call back. I called two more times in the next 10 days and was given the same information, to leave a message for Deepika. I still never got a call back. I was so frustrated that no one would help me and felt like I was getting the run around. I finally had to file a claim with American Express to get it refunded, which they finally did. I was VERY frustrated and disappointed that the hotel did not seem to care about their mistake and I was stuck with the charge on my card. The fact that I had to go to my credit card company to have it disputed is so disappointing. Terrible customer service! I will not even consider staying there in the future because of this experience.

Wow, I have never stayed in a hotel that felt like they didn't want you here. No soap or shampoo in the room, so be ready to walk down and ask for it. The staff does not like to be bothered with doing their job. Seems they rather play on the computer and watch TV in the lounge/breakfast area. The hotel is not that easy to find and there are no restaurants in the area. They advertise that there are, but they are back in town. Room was clean with plenty of room. Won't ever stay here again.

Was greeted by a warm and friendly smile from Tracey working the front desk. Felt very welcomed upon walking in. Which was impressive because she was working a double shift. The room had a small problem, was moved to a suite. Always enjoy my stay here and even more so when the staff is friendly, helpful and accommodating. Thank you Tracey for being such a sweet, cheerful, and pleasant person. Looking forward to my next staycation here.

Stay away, I had bed bugs in room on 3rd floor, if you stay, pull up the bottom sheet look for brown blood stains on sheets and mattress. There was a light fixture missing in room with HOT wires hanging out. The frame for the window was cracked cold air came streaming in the window. With the wind blowing, you can hear it. You could not contorl the temp in the room. You could The coffee maker did not work. I reported all of the above to Erica at the front desk, and ask for a call from the manager, I never got the call. Stay away, I travel 100 nights a year, you can tell when the main concern is $$$ and not the customer.

Was clean and a great value. Hot tub was a nice surprise. Breakfast was great a lot of choices. Good parking for truck and trailer.

It was a great place to stay. Staff was nice and pleasant, overall quiet place.