Homewood Suites Homewood Suites by Hilton Atlanta - Buckhead

Hotel

Nice and comfy in a great location!

The room is dirty with stains all over the carpet and the couch. The pull away bed in the couch is broken down to the point you can feel the springs. When we arrived the dishes were covered with food and grime, the linens were stained. The bathroom was also dirty and there was hair in the shower. The air conditioning in the room barely works and since this place is located in GA it makes it almost unbearable. The breakfast is lackluster at best with zero Vegan or Gluten-free options. This is apparently typical of where they put patients and families at the Shepherd Center.

Had a great time hotel very clean.

Beautifully designed and spacious rooms. GSA Antonio was delightful and helpful.

When we first got here the refrigerator wasn't clean then the Shelf fell apart inside and the ice maker wasn't working, also the bed fell apart this isn't the first time we have stayed at home Homewood Suite but this have been the worst one.

Loud and dangerous.
Being staying for a couple days and the stench of marijuana and the crowds out side the entrance makes me feel uncomfortable!

Very pleased and the staff was hospitable this was my second time staying here. Only grab and go breakfast and of course no pool. I would have liked to be able to simply sit by the pool. The cable left a lot to be desired as I had no guide to know what was on when. No ABC I do recommend this Homewood. I enjoyed walking to Tin Lizzy's for tacos. Join Tin lizzy's e club for $5 off. I went twice.

I am soooo pleased with the professional staff. ASHLEI was superb. I mean from the time we walked into the hotel until we left, I truly felt at HOME. As mother of the bride one of my responsibilities was to choose and ensure that all of the people traveling in had a great experience with their lodging. ALL of them were pleased, they arrived there from Las Vegas, Chicago, Louisiana, Mississippi, Texas and so many other places and they were good. Thank you Melissa, Maci, Tish… I mean everyone… the housekeepers, the people serving the food, the people around there cleaning… THEY ALL SPOKE when they saw us throughout the facilities, in the elevator. Staff you are the DIFFERENCE MAKERS, I pray that GOD will bless each of you abundantly for the love shown toward my family and friends.

Clean hotel, friendly staff BUT we have to chase them for everything. We purchased an upgraded room where snacks and drinks and KCups are brought up, but it wasn't in the room when we arrived, and again today we had to go and request or, even though we paid for it. Housekeeping never took away the dirty linen etc. Really just lots of housekeeping issues. The pool here is a 3 foot micro pool. It's about the size of a king size bed. Not a big deal, but worth knowing for packing purposes. Our dishwasher leaked all over last night. It could be an amazing hotel, lots of potential.

Hotel was well maintained. Most staff was courteous. A little disappointed that our room was never made up. We left at 12 noon, and cleanup crew leaves at 2 (we were told). Came home at 10:30 to a room not made up…

Every one of these I've stayed at was a pleasure. I will continue to keep homewood in my top 5. When it come to hotels! Always clean, staff nice, provide everything you need without having to ask.

We stayed in a 2 rooms suite with a small kitchenette. The fridge was quite large, and it even had a dishwasher! The room was clean. They offered evening activities and meals/snacks during the week day evenings. They even had a service to grocery shop for you. The staff was very friendly.

Staff are pleasant but the property is seriously in need of improvements. There is no way a hotel located in Buckhead should be in such deplorable condition. Totally contrary to the Hilton brand.

Good location and clean facilities but a bit outdated, layout is horrible, parking is annoying and sub par customer service.

Great place to stay. Staff is friendly and attentive. Breakfast and social hour food & drinks are great!

Excellent service. Friendly staff. Comfortable beds. Overall a great night's stay!

Very nice, clean room with Neutrogena toiletries. Reasonably priced. Would be exceptional if the bathroom was not in the bedroom or there were two bathrooms! Would definitely recommend and will stay again.

Poorly lit from the outside so it is harder to find than it needs to be. Definitely older hotel as well with the bathrooms and closets showing quite a bit of wear. They may advertise a pool but it's actually more like a infants inflatable pool. It's only 3 ft deep.

Nice place, great location and good service. The breakfast was sooo good, the room was clean and the front desk guy was very nice. I Can’t remember his name but he was Russian, he made check in very easy and quick and even let us borrow his phone charger! Would definitely stay here again.

Pros — Hotel location in Buckhead is great. Free parking. The bed was comfy. Cons — hallways and esp the elevator smelled awful. Toilet ran loudly such that I had to shut off the water valve. Breakfast could have been good, but there was not much left by the time I arrived, 30 minutes before the end time.

The gentleman in the morning was friendly and got me an early check in, I don’t know his name but I remember he is from Bronx, NY. The room had a bad odor to it and was dusty, I even some food crumbs on the Floor. The property websites says it was renovated in 2016… I’m not sure what part of the hotel was renovated but the bath room had a stain on the wall, and I saw several other rust spots in the room. A couple of hours later I went to the lobby, as I’m walking there’s food all over the carpet. I also saw a vacuum cleaner sitting outside the storage area. This hotels looks like someone’s unorganized dirty home. Now I’m at the front desk and no one was at the front desk, I waited at least 5 minuets, they don’t have a bell or guest phone to ring them. The young lady was not very presentable nor friendly. I origanlly booked for 2 nights, but the hotel is so disgusting. I’ll be checking out tomorrow and staying elsewhere.

Great extended stay hotel. Concierge was pleasant. Hotel was clean. Rooms were spacious. Very good stay.

Nice spot inside Buckhead. Rooms are large, beds are comfy and nice sized TV. Living area is roomy with plenty of seating. Clean and well kept. Concierge are helpful an friendly. All and all a decent room if you need to stay for a week or even longer. Seems quite and fairly priced for the area.

I wish I could give this hotel and the staff 10 stars but 5 is the limit. They exceeded all expectations and really made me feel at home. Ashley (front desk clerk) quickly remembered my name and always had a smile as she acknowledged me by name coming in or leaving for the day. Ike who operated the shuttle was polite and professional. On the second day of bringing me to Piedmont Hospital he asked if everything was okay. I was so touched by his sincere concern. I would definitely stay at this hotel again if I am in the Atlanta area.

The location was great and parking was free. The front desk staff were warm and friendly. The bed wasn't very comfortable and the breakfast was disappointing. The tub in the bathroom wasn't very clean. The shower/toilet part of the bathroom seemed to have some water rot. The staff working the breakfast area pretty much stayed in the kitchen and did not interact with guests, they were too busy talking and laughing with each other. The plain yogurt tasted like sour cream, was it expired? I didn't try anything else at breakfast other than water. I went to many Homewood Suites in then past (before they renovated them), including this one, and was always happy with the breakfast. I guess they wanted to be more like Hampton Inns, their breakfast isn't any better and their rooms aren't as good.

Nice comfortable place near lots of restaurants. Staff was super accomodating. Rooms were spacious and clean.

3.6? Come On We Need This Place At 5.0 A$AP… It's A Nice, Clean, Respectful & Environment — _ — I'll Give You The Place 10 Stars If I Can ✌️

The customer service here is awesome! I had to spend several days here and I was made to very comfortable and well taken care of by the staff. The rooms are nice and homey.

The desk clerk was very nice and accommodating. The room was very clean. I really enjoyed my stay. The only thing I didn't like was due to construction, there was only one way in and one way out of the parking lot.

They were very accommodating over the phone. It was a spur of the moment trying to find a place that would have room in parking lot for a 26 foot Uhaul with trailer. They actually block of parking spaces before we got there. The room was clean and the service was great. Location was great.

We are unhappy with our stay at the homewood suites by Hilton. We received no maid service and no retribution at this point. We have contacted local management and no one has solved my problem as of today. We are currently staying in a room with no clean bathroom and no bedroom service. I have kids and I stayed at a hotel for the room service that I didn't receive. I'm very unhappy and very displeased.

Waste of time and money. Outdated, no locks on outside door at night. Construction outside. We were moved out rooms on two different occasions due to maintenance issues. The worst experience ever!

Room was OK. It has a lousy kitchenette with two burners, full size fridge, dishwasher, but no microwave (or oven). Ton of construction outside, no functional sidewalks as they have been replaced with piles of dirt and pits. OK, this is probably temporary. The lobby and other common areas like stairwells are actually falling apart. The baseboard is coming unglued and falling off. The walls are scuffed and look like they're undergoing construction, but nothing appears to be changed over the week I've stayed here. If you want a limited kitchenette this place is OK but set your expectations low to be impressed.

Breakfast in the morning and the light diners at night are nice. The pool is a little dirty and during our stay the hotel was under renovation so the gym was closed. Outdated interior but overall not dirty and it smelled fine which is nice to have.

Polite, friendly service. Good breakfast. Good night's sleep.

Nice hotel with good accommodations.

The location is in buckhead, but just barely in buckhead Atlanta to have free parking which is great! Check in was a breeze ans the lobby was clean. The rooms are clean, the carpeting could use a little update. Overall I would say this is a good option to stay.

In the Buckhead area, it is hard to find a decent hotel that doesn't charge for parking. This is a fine hotel that has free parking and also a shuttle bus that will take you anywhere in the local area. So no dwi, no taxi or uber. Just have a good time and don't worry about driving.

Staff was very friendly. Lobby, elevators, hallways, and room were very clean and neat. Beds were comfy and breakfast was great!

Simply put this prpoerty is tired… very dated and not fresh… elevator hangs.

Stayed here for a couple months, and was pleased the staff was nice, and got on a first name basis with a few of them. The rooms themselves are a bit outdated, but comfortable. The food was consistently good and was a nice change from eating out.

The manger of this property Demetrius Blackmon, does not care for guest. He is very unprofessional. Also This property needs a major upgrade. Housekeeping left a dirty wash rag, with hair in it, in the shower. The furniture is old and torn. Ike front desk agent was not welcoming at all. He just handed me my key, He never directed me to my room, I had to ask where would breakfast be served & what time, & he never acknowledged I was a Hilton honors member, The property needs a renovation & staff needs customer service training including the General Manger. Do not stay at this property!

I noticed a few dog hairs on the dresser as soon as we walked in the bedroom. After sitting on the couch for a few minutes and then getting up my husband noticed I had dog hair all over my pants. We looked at the couch and right away saw that it was covered in dog hair. They were apologetic and switched us to a different room without hassle. Overall the rooms and halls seem to need updating but the staff seem nice.

Place sucks. Stay way. Poor service and facilities.

Old and dirty. Everything stinks of smoke and mildew. I couldn't even stay in the room. Hilton needs to go all non smoking to ever have a nice property.

I've never seen a better value traveling in my entire life. Let me explain why: (included in your stay) -Free Breakfast (m-th) -Free Dinner (m-th) (! ) -Free beer/wine during dinner hours (m-th) (! ) -Free Wi-Fi (which should be more widespread but I digress) -Free Shuttle (wherever within a 3 mile radius (covers a lot at this location) ) with pickup/delivery by calling Plus the rooms are plenty big with a full sized fridge (! ) and kitchenette. Most rooms have more than one tv, a large bathroom, and a sleeper sofa. For two people, especially during the week, its a GREAT value for the price. The staff is super nice/attentive. Cannot recommend this place enough. (well, unless you hate great value and deals. Then you should stay away from here. And why are you still reading this? ).

Please do NOT use a third party to book a reservation at this hotel. There is NO room for change. The general Manager Martha Gary is NON-RESPONSIVE to voice mails; is unreacheable by her staff on a days off. The front desk is unable to make any type of changes. The assistant manager is unable to make any type of changes. Homewood Suites Customer Relations is unable to make any changes. It seems to be Martha's world only. We WILL NOT book at this hotel again. Between Southwest and Homewood Suites — Buckhead they have taken $946. We were not trying to swindle, the conference we were to attend was rescheduled. In good faith we made the reservation — I guess this is the price we pay for trying to save a few bucks. I have never been SO DISAPPOINTED in a brand in my entire life. Southwest let me down, Hilton let me down, Homewood Suites let me down.

Is an excellent place. I was there between Dec. 2009 and Jan. 2010. The food of "big red" was delicious. Thanks for everythings. From Chile a big hugs.