Sonesta ES Suites San Diego - Rancho Bernardo

Hotel

Parking is a mess. Not enough parking spaces for the guests. People take up two spaces and they do nothing about it.

A wonderful stay! Julea was always very friendly and definitely went the extra mile to make us feel welcomed. She even gave us tips on where to go and where to look for our new home since we just relocated. I highly recommend staying here and the front desk staff is very helpful if you run into any issues. The Monday-Wednesday social hour is a great way to meet people and they provide food and drinks! I was very happy with my stay here, and I will definitely recommend it to any of my friends visiting from out of town.

Stayed here six weeks and had a really great hotel experience. This is a full service property, always very clean, with a attentive and generous staff. Fully equipped; if you want something, just ask. Plenty of dining and shopping choices with nearby pharmacies.

The staff here is excellent. I've been in San Diego area for a week now and I wish I would've know about this place all along. I will be making this chain my hotel of choice from now on.

The rooms are very clean and modern. The staff is friendly and very accommodating. For the price you really can't beat it.

Clean, friendly, great location totally recommend!

Very clean hotel with kind, helpful staff. The room was very comfortable and neat. Would love to stay there again.

Staybridge is off the beaten path wich is nice, the food and service are great!

Great hotel for the price. Staff friendly and helpful. Consistent. Overnight staff very helpful.

The rooms are comfortable, and come with a kitchenettes. The hotel has in sight laundry, a small fitness room, and a breakfast buffet every morning. A good place for extended stays.

The rooms are comfortable, and the staff is friendly. The in room kitchenettes, on site free laundry facilities, provided breakfast, outside patio space, pool, and excercice room nmake this a good option for an extended stay.

Continental breakfast was great need to put receipts in envelopes that you put up under the room doors, that way other people don't see your private information.

Great place all around. I went with some colleagues after work and we were treated like kings. The food was good, the beer was cold, and the environment was the best we saw in the area. I really enjoyed it.

Gr8 location quite and relaxing good customers service.

Excellent place to stay. Rooms clean. Morning free breakfast is very good. Highly recommend this facility.

We love staying in Staybridge Suites all over and this was our first time at this location. Upon arrival we were greeted warmly and check it was very smooth. Everything seemed fine the first night but in the morning we discovered the kitchen counters full of ants. Maintenance responded fast and wiped the counters down with windex. We came back to the room that evening and didn’t check the counters but next morning the ants were back. In addition the stove didn’t work and there wasn’t even a toaster in the room. For the amount of money we paid for the room I expect better conditions and I hope I am contacted by someone from Staybridge about these problems.

Rooms are clean and everything works well. Hotel staff are friendly and knowledgeable. Pets allowed for additional $50 fee. Free laundry room, wish it was a bit larger to accomodate more guests at a time. Free breakfast buffet every morning and free appetizers/drinks M-W was nice, but we did wish there were more vegetarian options for food. Business center computers available with printer, which was convenient. We didn't use fitness center or pool but they're available. Overall a good place for a long-term stay while moving.

The rooms have full refrigerator, microwave, heating plate and dishwasher kitchen which was great. Sleeping/living area was large as well as the bathroom/vanity area. Hotel grounds we're kept well. Only issues were the amount of parking available when hotel is booked (need to be back at the hotel before 8:30 pm or parking on the nearby street will be the only option) ; the breakfast was not as good as other stay bridge hotels I have stayed in before.

Great rooms and service! The breakfast is awesome and so is the happy hour.

While I did not stay here, personally, I have a friend who stayed here that I went to visit. The staff was very friendly. They are there for an extended stay while their house is being worked on and it seemed as if the staff is extra kind. They check on them and interact well with the kids. The rooms with the bedroom and separate living/kitchen area are also very spacious.

Overall good experience. My kids enjoyed playing in the basketball court. Friendly staffs. Clean and quiet facility. Good location. Definitely I’d stay again.

Good place to rest.

Holy cow, this place is amazing. Thoughtful amenities, comfortable room, excellent service, great breakfast. I was disappointed that I only needed to stay one night.

It's like being at home, it is usually traveled to San Diego for business I stayed here, staff very friendly and professional.

The room was extremely nice. Very hospitable employees, great breakfast, short distance to a lot of places in the area, very well maintained.

The rooms are very nice and spacious for the price. Breakfast buffet is fantastic, just wish the dinner buffet was available Thursday and Friday too.

Excellent, friendly and helpful service! Clean and spacious room. Great decor and we even won a treat for answering a trivia question at the front desk. This is our new favorite hotel and we will definitely be back! Looking forward to the delicious complimentary breakfast in the morning. This is a highly recommended home away from home!

Pretty decent hotel; friendly staff. Unfortunately, some people don't clean up after their pets, so the entrances smell and are littered with landmines. During my stay, some knucklehead's car alarm went off every day for an hours at a time. I mentioned it to the staff but it continued to happen. UPDATE: staff did get the horn blower under control. Many thanks for the peace & quiet!

Great hotel, staff was very nice and respectful. Tucked away off the I-15 in a nice quiet spot. Walking distance to many different restaurants, sit down or fast food. Shopping also close, there's pretty much anything you need within walking distance.

We got a group discount for my friend's wedding. It was a great deal and the service, food and coffee were great! The whole venue was very good and I would definitely come back. I slept well in the bed and the temperature control was on point. Opening the windows isn't much of an option but it sure is loud out there so it wasn't too important.

Excellent facility. Clean, well furnished and maintained. If this is an example of IHG properties you gave hit the mark on one of your objectives. Individual helping me on lodging needs quickly found what was needed. Reason for a 4 star rating is due not experiencing breakfast which look like will be great bit I will not know until morning.

Wow! Thoroughly impressed. Maybe it's because my typical weekend trips have been motel stays, but for only a few extra bucks to can clearly see the difference. The room isn't huge, but it's clean and well-stacked for lengthy stays — dishes, a full refrigerator, a small electric stove. Instead of toast and watered down juice it's a (small but) legit buffet with juices, coffee, eggs, potatoes, and a waffle iron. It's out of the way enough that you're still a bit of a ways from the big San Diego attractions, but close enough to Torrey Pines and I-15 that they're only a short trip away. Also, everyone here has been super nice. Like, almost too nice. Great staff, clean rooms, and great breakfast. Very good stay for what you pay!

My daughter and l had a trip planned to sunny San Diego to get out of the rain but her flight from Portland was canceled and then my flight from Sacramento was canceled because of the storm. I immediately called the hotel to cancel my reservation but instead of doing the decent thing and cutting me a break on a weather related cancellation they charged me a hefty $222 cancellation fee. According to Marilyn at the hotel, who was completely unsympathetic about me having to cancel this special trip, I should have read the "terms and conditions". She's right… I should have. But businesses lose customers by not doing the right thing. This hotel chain is losing a customer for life.

It's pretty, the dinners are great, so are the breakfasts. Typical extended stay suites like all of them across America. Nuthin terribly special. The toilet seats in the rooms are wayyyy too cheap & flimsy. Also, hard to sleep with all the doors SLAMMING (& I mean, HARD) all night.

Stayed here a couple times. Solid hotel that's just a quick trip to all things San Diego. Your 15 min from downtown, balboa park, the zoo and Petco Park. 15 min to Encinitas and the Carlsbad area. There are so many stores and shps close by… As for the hotel, rooms are clean, comfortable and very spacious. Staff is friendly… and lastly hotel is pet friendly.

Facility is clean and reasonable price, they also have hot breakfast. Staffs are friendly.

I've stayed at the Rancho Bernardo Staybridge Suites many times over the course of the past 4 years. Their attention given to their customers is what kept me coming back. However, that attention as steadily decreased over the course. I'm currently booked there and am checking out tomorrow as a result of the decline in attention. The weekday social dinners offered was one of the main reasons I started coming here. The decline in food/beer offerings is one of the main reasons for this review. As well, the decline in room cleanliness and upkeep is another reason. Hopefully their attention to detail improves to the standard found at other Staybridge Suites locations.

This Staybridge was nice. The staff was easy to work with and helped in any chance they could.

Quiet, all rooms are suites. Hot breakfast every morning, evening snacks Mon through Wed.

Very cheap and clean went with a group only paid like $150 for two rooms and restrooms. A 3rd couple can spend it on the couch and split 3 way.

My family and I stayed been living at the Staybridge Suites for 57 days, so I have a lot to say about it. Overall, this is a pretty nice place to stay for a week or so. In this review, I’ll layout my experiences with the front desk staff and housekeeping, the amenities of the rooms, the breakfast and happy hour, and the amenities open to all guests. The staff is friendly, the rooms are a good value, and the hotel is walking distance to many restaurants. front desk staff. The people at the front desk are always pleasant and courteous to guests. They always have a smile and greet me when I come and go. Checking in was really easy. They made sure we had a crib ready to go in our suite. Because Staybridge is a short-term home for most guests, they accept mail and packages for guests. Staff takes good care of packages delivered to the hotel. There are a few areas the front desk staff can improve. First, they need to make sure complaints from guests are acted upon. On several occasions, we had problems with plumbing in our room or in the laundry room, which were never relayed to the personnel who would actually fix the problems. The most frustrating time was the lack of response to issues with the washing machines, as describe in more detail below. HOUSEKEEPING does a good job at keeping the rooms clean. Some days they don’t show up, but that is no big deal. They make the bed and replace used towels with clean ones on a daily basis.

Staybridge Suites San Diego Rancho Bernardo is first class all the way. The management and staff are friendly. The hotel is very well maintained and located near a variety of retail and entertainment venues. This is the kind of place where you can really unwind. Great breakfast, Free Wi Fi, and super comfy rooms. For the price this is the place to be. I will most certainly recommend this property to all my associates.

Friendly but not first rate. Morning coffee in the lobby is often empty. Waffles are rubbery. "Snacks and drinks" evenings food is not worth eating. Rooms are clean and sufficient but poorly maintained. In my case the handle on the inside of the entry door fell off and the couch was quite uncomfortable. Here because my company put me here during my move. Wouldn't choose it.

Where do I start with this wonderful property? This is easily the most accommodating I have ever been to. From the moment I arrived (at 2:30am mind you) every employee was extremely polite and every hotel policy was designed to make my stay comfortable and as close to a stay at home as possible. The front desk attendant checked me in quickly and politely and then even gave me a little free toothpaste since I'd forgot mine. And then, the room was perfect. A living space, a full kitchen, a big bathroom and sink space, great heating and cooling, and a bunch of TV channels including HBO. Some of the other highlights were: GREAT continental breakfast with waffles, eggs, and ham in addition to the standard stuff, a beautiful patio with a fireplace, a really nice pool with comfortable seating, a sport court with a great basketball hoop, and NOON CHECKOUT! This place is great and you should definitely stay here. I give it my highest recommendation.

I had to house a renter while their rental unit was temporarily unavailable because of some flood damage. Scott and Nicole did an outstanding job accommodating my renters, were flexible and responsive when dates had to change and most of all were pleasant to work with during a stressful situation. I wish most businesses in San Diego would treat people this nicely. Super Job. A million thanks.

I love dogs and have traveled with mine. But, you do not leave your dog in your room three evenings in a row and let it bark. And get this: I call the front desk to ask why they have not talked to the owners, and they tell me there is nothing they can do but move ME. Of course, after several days of work meetings, I am in my pajamas and exhausted. So, I won't be staying here, anymore!

We were very surprised with this hotel, in a very good way. The rooms were spacious and new, the facilities themselves were excellent and the breakfast buffer was the best we've had before.

The wireless is entirely unusable, signal strength was always reported as very low and the connection is constantly dropped. Luckily though they offer free ethernet cables to connect also, however this connection isn't much better. Speeds top out at about 10kbps, barely usable for anything beyond checking email. Otherwise, no complaints.