Regantris Surabaya

This hotel REALLY cares about guests. I am very grateful to all service staffff here! Thank you very much for your work!
Everything was good — rooms are clean (yes, they really do thorough cleaning), everything was comfortable!
But one thing (that’s why not 5*) — in the morning there is no hot water, 8 am — no hot water… why? 😁🤔it’s strange because usually people go to shower in the morning 🤣
Recommended for visiting 👍🏻

This is my review based on what I see when break fasting with all of my colleuge, this hotel have friendly and supporting staff. Musholla and toilet tidy, clean and comfort to pray. Meeting room good enough and space enough. Have strategic location but have a limited space for parking area.

Just knew that this used to be Artotel before the rebranded Regantris.
Hence the Artsy vibe throughout the hotel.
Location wise is a total winner, however the room is lack to be desired…
Overall cleanliness is okay, just that some room spot is in dire need to be upgraded, such as the bathroom mirror, shower head, flooring, showing wears.
Bad spotty job on certain spots like sliding door trimmings and all.
All of which I could tolerate, but the one crucial thing that I could not, was the fact that some wall are super thin.
So thin I was woken up at 3AM by some ruckus movement from next door.
Couldn't sleep again since.
Breakfast was okay, fair choices of food to go around.
Love the outdoor area.
Some of the waiters can be seen lack of hospitality training, whereby they don't display smiles and courteous attitude towards me.
Granted it was the wee morning of 6AM.
But I believe it is imperative to display that at all times.
All in all, had it not been for the thin walls, I would definitely return again.
Perhaps I would ask first if I could have a lesser thin walls for the next coming, then I would.

This hotel should be on your preference list of strategic budget hotel. The location is on the Surabaya city center between Sutomo and Darmo main road. Surrounded by many coffee shop and office building.
Amenities : 3.8/5 (my soap was nearly empty)
Atmosphere : 3.5/5 (pretty noisy if the hotel has music event near the lobby, even I was on the 6th floor)
Hospitality : 4/5
Accessibility : 5/5
Overall experience was good including the water flow, complimentary snacks, clean linen and quite spacious room. But if you require a quiet room for peaceful resting, you may find another hotel with better noise insulation.

When we came to check in, we were given a smoking room, even though I had been booking a non-smoking room for a long time, and the reception said that there was no non-smoking room available. I asked back, why was there no confirmation? And the reception still gave a smoking room on the sixth floor. Because it was said that there was no non-smoking room, we finally accepted a smoking room. There was not yet 30 minutes, we were not comfortable with a smoking room, finally we decided to change rooms, and we talked to the duty manager, and finally we were given a non-smoking room. Why should we complain first, it turns out that there are non-smoking rooms available. We hope it will not happen again in the future. For breakfast and food is quite satisfied.

The staff of Regantris were extremely friendly and helpful, if not for them, I would have probably given this place a one star. There was security who greeted us whenever we went in and out and the receptionists always asked us how our days were. They were also prompt in sending us new towels and utensils when we needed. Everyone was super nice and welcoming.
Cons:
We had registered earlier and left to go get lunch first since check-in was at 2pm, however when we returned to check-in we were told that our room type was not ready and we had to wait. So we waited for an hour and they kept telling us that it was still not ready and they told us that the towels weren't ready. We decided to leave the hotel and come back later on to check-in.
The room itself was fine, spacious enough, but so many of the things looked so dirty. The towels are stained with grey / black stuff, the floor mat was pretty grey and nasty. The bedsheets were also stained. Like I could tell everything was washed, they smelt like new laundry, but visually it was horrid, I imagine them to be extremely old.
Another thing was the sound-proofing of the rooms, I think it was non-existent. We were given a room which faced the main road and I could hear every single car / bike that rode past.
We also went for the "spa" at the hotel, which we realised was just 2 massage beds set up in a one of their rooms. The masseuse were called in from externally as I believe the "spa" is managed by an external party.

Bersih dan nyaman, petugas hotel ramah.

Low budget, nice view, good service.

Good Hotel,
Semua staffnya Ramah.

Nice hotel and cheap, good location.

Nice room & clean, and not expensive…

Nice place with many access.