Hotel Sahid Surabaya

Yes, the soundproofing in the hotel is poor. Guests note that the sounds of passing trains, especially locomotive horns, are audible in the rooms. It is also mentioned that conversations of people outside the door and the sound of furniture being moved in rooms on upper floors can be heard.

The hotel offers free parking. A spacious area is provided for car owners, although one guest noted that the parking surface has been damaged for some time. A separate parking area is provided for motorcyclists behind the building; when arriving by motorcycle, it is mandatory to present vehicle documents (STNK).

Opinions regarding the staff are divided. Many guests praise the employees for their friendliness, efficiency, and assistance with early check-in. However, there are complaints regarding the rudeness and unfriendliness of some reception staff. There were also reports of staff ignoring guests during check-out or processing check-in requests slowly.

The hotel offers breakfast with a fairly diverse menu, including local and international dishes: rice, soto, noodles, omelets (upon request), salads, fruits, juices, coffee, and tea. Most guests are satisfied with the taste of the food, particularly highlighting the fried rice and tahu sambal. However, there are negative reviews regarding quality, mentioning overly salty soto soup, dry rice, and a limited selection of dishes when arriving late to the restaurant.

The rooms are described as spacious, but many feature an outdated interior in a vintage style. Rooms are equipped with air conditioners (which work well and cool strongly), televisions (some rooms still have old CRT models), mini-fridges, and kettles. However, guests complain about the wear and tear of the furniture: sagging mattresses, old carpets, dirty curtains, non-functional bedside sockets, and the absence of some basic amenities such as tissues or soap.

The situation regarding cleanliness is inconsistent. Some guests find the rooms clean and tidy with regular towel changes. Others report serious issues: dust on surfaces, stains on sheets and towels, dirty bathroom walls with yellow deposits, and even food remnants on the furniture. Some visitors complained about the smell of cigarettes in non-smoking rooms and the smell of sewage.

Air conditioners in most rooms work effectively, providing strong cooling. Water heating systems generally function, although there are complaints about unpleasant smells from the water heater and leaking showerheads. In some rooms, the external air conditioning unit is positioned in a way that creates loud noise inside the room, which may disturb sleep.

The hotel has elevators; however, one guest reported that during a certain period, only one elevator was operational, which was used by both staff and guests. The hotel also provides a free luggage storage service, even after checking out of the room.

Wi-Fi is available at the hotel, but its operation is unstable. Specifically, a lack of signal on the 8th floor and slow internet performance on Smart TVs were mentioned.