Behomy Inn Malang

The hotel provides motorcycle parking located in the basement and in front of the building. Guests note that the parking area is secure, though basement space can be limited when the hotel is fully booked. Car parking is more complicated, with many guests mentioning that parking a car is difficult.

The staff at Behomy Inn Malang is described as very friendly, attentive, and responsive, with many guests rating the service on par with a five-star hotel. Front desk staff is available 24/7 and ready to assist with luggage or provide extra items, such as an iron. In most cases, issues are resolved promptly, including the quick replacement of soiled bedding. However, there was an instance of an abrupt same-day cancellation due to a room leak, during which the staff was noted as being indecisive.

Bottled water is not provided inside the rooms. Instead, water dispensers with complimentary drinking water are available in the lobby, where guests can refill their bottles at any time.

Most guests are satisfied with the Wi-Fi connection, describing it as fast and stable. However, one review noted the opposite, stating that the internet speed was very slow.

Soundproofing in the hotel leaves much to be desired due to its roadside location. Guests report traffic noise from passing vehicles that can interfere with a good night's sleep. On weekends, the noise tends to increase due to heavier motorcycle traffic.

Many guests find the beds and pillows soft and comfortable, highlighting the general cleanliness and pleasant aroma in the rooms. However, there are complaints that some pillows have become too flat and that stains were observed on a few of them. Overall, the furnishings are described as simple and minimalist, in line with budget accommodation.

The in-room air conditioning units work effectively to keep rooms cool, and the staff is quick to assist with settings if needed. The hot water system generally functions well, though one guest noted that the water did not get hot enough even after adjustment. Additionally, occasional issues with weak shower water pressure were reported.

Rooms are equipped with a Smart TV (Android TV) and air conditioning. Basic toiletries are sometimes provided, though some guests noted a lack of soap during their stay. Guests also mention that toilet paper is not supplied in the bathrooms, which is part of the hotel's policy. Certain rooms also had maintenance issues, such as a damaged showerhead.

Yes, the hotel offers a luggage storage service, which guests describe as both secure and convenient.

Most guests rate room cleanliness very highly, describing the rooms as well-kept and fresh-smelling. However, some negative reviews report dusty floors, unwashed bed linens, stained towels smelling of cigarettes, and unpleasant drain odors in the bathroom. There were also isolated reports of toilet leaks causing unpleasant odors in the room.