Itza Hotel Boutique Internacional

Name: Itza Hotel Boutique Internacional 4*
Price range: Prices for upcoming dates start at 14 832 ₽ per night
Rating: 9.3

Boutique

Hotels in Central Cuenca, Sierra hotels

Photos and descriptions provided by a third party, may contain errors or inaccuracies and not checked by service.

Average rating by guests Itza Hotel Boutique Internacional: 9.3/10 Wonderful

Reviews 31 →

Free Wi-Fi Breakfasts

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Available Rooms

Standard room

liquor Minibar lock Safe balcony Balcony bathroom Private bathroom tv TV hearing Soundproofing

Free Wi-Fi

shelves Bathrobe blinds Blackout blinds desk Desk airwave Hairdryer heat_pump Heating iron Ironing facilities Pillow menu shower Shower footprint Slippers emoji_food_beverage Tea phone_in_talk Telephone dry_cleaning Towels checkroom Wardrobe water_bottle Bottled water Workspace

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Standard room with view

liquor Minibar lock Safe balcony Balcony bathroom Private bathroom tv TV hearing Soundproofing

Free Wi-Fi

Enter dates to see the current prices! Visa

Standard room with balcony

liquor Minibar lock Safe balcony Balcony bathroom Private bathroom tv TV hearing Soundproofing

Free Wi-Fi

Enter dates to see the current prices! Visa

ITZA Hotel Boutique Internacional presents a refined experience in Cuenca. Situated just 1 kilometer from the central area, it offers a convenient base for exploring the city’s cultural offerings. The hotel’s design blends contemporary style with a strong sense of local heritage, creating an atmosphere of sophisticated relaxation.

Guests can savor regional flavors within the hotel’s restaurant. Complimentary Wi-Fi access extends throughout the property. A tour assistance desk facilitates customized excursions. A private transfer service provides mobility options for guests wishing to explore the surrounding region. An elevator/lift ensures access to all guest rooms.

Additional services include laundry, dry cleaning, and a safe-deposit box. The concierge is available to assist with arrangements. The hotel’s rooms feature private bathrooms, balconies and city views. Each space incorporates a minibar, work desk, and complimentary Wi-Fi. The hotel maintains a fitness center and a 24-hour front desk.

The restaurant features traditional, modern, and romantic settings, serving local cuisine. Breakfast is available in various styles, including continental, American, and vegetarian choices. Room service and a tour desk are further amenities. The hotel is approximately 2 kilometers from Mariscal Lamar International Airport.

Notable points of interest are within close proximity: the Pumapungo Museum is 1.9 kilometers away, and the Cuenca New Cathedral is a two-minute walk. Positive guest feedback consistently highlights the hotel’s attentive staff and superior service support.

Consider a stay at ITZA Hotel Boutique Internacional. Discover the charm of Cuenca through our carefully curated offerings. Explore further possibilities with a reservation on ReadyToTrip.

Nightly rates from $184.63

Address: Gran Colombia y Benigno Malo, Cuenca, EC010104

Number of rooms: 15

ITZA Hotel Boutique Internacional

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Itza Hotel Boutique Internacional in Q&A

Information is provided based on reviews and may contain inaccuracies.

Where is ITZA Hotel Boutique Internacional located and what is nearby?

The hotel is located in the very center of Cuenca, in the historic district, just a two-minute walk from the cathedral and the main square. The location is rated as excellent, as most of the main attractions are accessible on foot. The hotel is situated just one block away from the bustling center, allowing guests to avoid unnecessary noise. Additionally, the light rail system, which leads to the airport, is located nearby.

Could you tell me about the staff at ITZA Hotel Boutique Internacional?

Most guests describe the staff as very friendly, professional, and attentive; Cecilia, Cristian, and Alejandro at the reception are particularly highlighted. The employees speak English fluently and strive to assist with organizing excursions. However, some negative instances have been recorded: one guest encountered a lack of staff at the reception late in the evening (11:00 PM) and a closed door, and also noted a manager's unwillingness to acknowledge a mistake. Additionally, it was mentioned that staff do not always possess full information regarding local attractions, such as a nearby jazz club.

What breakfasts are offered at the hotel?

Guests highly praise the breakfasts, describing them as generous, fresh, and very delicious. Breakfast is served in a beautiful dining area, and the menu offers a variety of options to choose from. The hot chocolate deserves special mention. Many recommend waking up early to enjoy the meal in a quiet atmosphere.

Are there any restaurants or bars in the hotel?

The hotel features a stunning rooftop restaurant and bar (ZaZa Rooftop) with a 360-degree panoramic view of the old town. Visitors are delighted by the atmosphere, the music, high-quality cocktails, and delicious food, specifically recommending the desserts. The Santo Placer restaurant is also mentioned, where exquisite breakfasts and excellent coffee are served.

What are the amenities and comfort levels in the rooms?

The rooms are spacious with high ceilings; some feature balconies overlooking the street or the cathedral domes. The interior is a successful blend of colonial style and modernity, and the rooms are very clean. The beds are generally described as very comfortable (including king size), although one guest noted that the mattress felt too soft. The bathrooms feature modern quartz and provide good water pressure, but some guests complained about insufficient space for cosmetics and a very slippery ceramic floor in the shower.

How do the heating and ventilation systems work in the rooms?

The hotel has implemented underfloor heating in the rooms and bathrooms, and digital thermostats are installed. However, the hotel lacks a full air conditioning system, which may cause discomfort on hot days (in some cases, staff had to provide portable air conditioners). One guest noted that the control panel indicates the presence of air conditioning, but the system does not actually function, and another complained about poor climate control, which led them to leave the hotel earlier than planned.

Is there an elevator in the hotel, and is it convenient for people with limited mobility?

The hotel is equipped with an elevator, which facilitates access to rooms with luggage. Nevertheless, one guest mentioned difficulties when visiting the hotel with elderly people with limited mobility due to an incident involving a closed entrance door at night.

How clean is the hotel, and how are special guest requests handled?

The hotel is maintained in impeccable cleanliness, including the common areas and rooms. The staff demonstrates high flexibility regarding guests' health: for a person with fragrance allergies, all scent diffusers in the building were turned off, hypoallergenic pillows were provided, and bed linens were washed without the use of scented detergents.

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Reviews of Itza Hotel Boutique Internacional 4*

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Dion B.

11/14/2025

10/10

Excellent hotel in the middle of Cuenca city. Very nice rooftop bar with a nice view over the old city, where also the welcome drink (champagne) is served.
Nothing negative to say about the hotel except for the bed which was a bit too soft to our liking.

S.t. E. & R.

10/04/2025

8/10

We absolutely loved Itza. So so many good things about this place including location Lobby entry safety and very friendly staff. The food was great we enjoyed our visit tremendously and will certainly plan on staying here again so many amazing things including the rooftop restaurant. Just amazing! ***** a few minor things to enhance This Place Management please listen**** the showers have ceramic floors in our very, very, very slippery. There needs to be something done as far as safety strips. They did put some safety strips but not enough it's very potentially dangerous.
*** the temperatures are relatively cool and comfortable but if you're hot and injured please know this wonderful place does NOT have air conditioning… also we asked the front desk about the local jazz club we heard about… the female attendant said there are no jazz clubs in Cuenca… we walked out of the door of Itza and walked for approximately 2 minutes and we saw the jazz club with big letters on a sign a very short distance from Itza… perhaps they could be better trained on helping guide customers to the local attractions especially when they're that easy. Not to close the review in the negative tone but a few things that need to be noted. This is a great place you definitely got to try it out. We will go back again. See pictures of shower floor where we had to put a towel and to keep us from falling. Also we did some hotter days where they had to bring air conditions in the rooms.

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Shawnacanuck

09/02/2025

10/10

Lovely boutique luxury property with attentive staff that are comfortable conversing in English. The rooftop patio is a must do. Valeria that served us that is an absolute treasure! Fantastic cocktails that will absolutely delight! The view doesn’t hurt either :-)

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Policies of Itza Hotel Boutique Internacional

Check-In:

14:00
Check-Out:

12:00
Accepted Credit Card Payments:

Visa, Mastercard, Cash
Information about the type of meals included in the price is indicated in the rate details.

Guests may be charged the following tax upon check-in: Ecuadorian Value Added Tax — VAT of 15%. VAT exemption is available for travelers who present a valid passport and tourist visa proving they are not residents of Ecuador.