Santa Lucia House - Forum

I loved everything but the sound of the wood floor. Oh lord! You couldn't go to the restroom without waking everyone. Lol the ambiance was great, the service was estelar, 5 stars to the team! We had a great time.

Friendly service in a unique building. Our room was small, but had adequate hooks and closet space so that it didn't feel cluttered. The only window was to the inner courtyard space which meant we kept the curtains closed for privacy so it was fairly dark. Nice hot shower. The lock on our door was marginal, but reception is manned 24/7 and the front door is always locked so we felt secure. Breakfast was fresh bread, juice, fruit, eggs and coffee, tea or chocolate. We were in easy walking distance of the central historic district and we felt safe walking at night.

Great boutique hotel in the heart of Cuenca. Wonderfully attentive staff, clean and we always feel very welcomed here. Easy walk to markets, restaurants and attractions.

We stayed in this SantaLucia hotel and also other SantaLucia Boutiq hotel 3 nights 13-16.8-2024, it was meant to stay whole time in this SL Forum hotel, but they offered so tiny room that it was not possible stay inthere 3 nights. We asked to change and they offered one night in this hotel and 2 nights in their other hotel SL Boutiq, which we accepted. They didn't tell us that there will be totally different charging of rooms, we thought that it is possible for free of small extra fee. However they charged us still 3 nights in SL Forum and 2 nights in SL Boutiq hotel, so we paid for 5 nights charge of 3 nights stay. Both hotels walls was very thin and all noise from lobby and restaurants was heard in room until long time at evening c. 22.30 also from outside came loud noise of cars and people to rooms.

We stayed 4 nights at the Santa Lucia House-Forum. We hotel is located in El Centro a short walk from Parque Calderon, the blue domed “new” cathedral and great restaurants. Each morning Christina greeted us with hot coffee, fresh juice, fruit and cooked to order eggs and helped us plan our day’s activities. It is close to the Tranvia. The room was clean, nicely done and quiet (we were at the back of the hotel, off the street. The interior common area were spotless and comfortable.
The rates were very reasonable, the hotel property was very nice and it was great value.
Kudos to Christina — We will stay here again.

This is a boutique hotel with character located in a beautiful and quiet area of central Cuence. It is two blocks away from the Centre with majestic cathedral, Calderon park and a myriad of restaurants, coffee shops and snacks to suit all budgets. It is also very close to the famous Tomebamba river with a cool water front and lush greenery on both banks of the river.
The breakfast is doable and can be tweaked to order if necessary. If you are looking for a substantial buffet with endless variety this hotel is not for you. I have visited this hotel three times this year and spend a month or so in total and looking forward to my next trip.
On the top of that the quality of all staff without exception is very high. They are well mannered, cultured, educated, genuine, very helpful with a good command of the English language. I highly recommend this hotel as arguably the best in Cuenca and I have stayed in hotels in the vicinity at twice and three times the price.

We had a wonderful time in Cuenca which was, in part, due to this hotel. The location is perfect (tram stop is on the same block and the hotel is only two blocks from the main square). The hotel was spotless, beds were comfortable, shower was strong and hot, the staff were friendly and helpful, breakfast was served quickly and included several options.

On the day I was leaving to go to the airport a presidential visit shut down all routes to the airport. Christina, who was running the hotel, took special measures to get me to the airport on time and safely! Santa Lucia was a very clean and professional hotel and I will definitely stay there on my next trip! Thank you!

Santa Lucia House — Forum is a great hotel in the heart of Cuenca, you could not pick a better spot to stay in the city. Main sights in the centre are just a short walk away and there are plenty of good eateries nearby. Me, my daughter and my wife stayed there for 2 nights and were welcomed by a very attentive and friendly staff. Our twin room had plenty of character and as it was situated in a different corner of a building than the other rooms, we had a full size salon in front of our room that had a piano, armchairs and everything. And as we had a canopy bed in our room, our daughter said that it's like we spend our night in a palace. :) Although the room was facing the street, it had good windows so it was quiet at night. And of course everything was clean and tidy.
If you come by car then you have to consider that the parking is several blocks away and it might be even difficult to load/unload your luggage in front of the hotel because it's a very busy but narrow street. But it's a price you have to pay to stay in the centre. The breakfast area was also quite small — it accommodates guests from 3-4 rooms at a time but we always found a place to sit. Breakfast itself was plenty and tasty. So all in all a great experience and Santa Lucia House — Forum comes very recommended from our side.