Review of The Westin Harbour Castle, Toronto 4*

Attended an annual conference in Toronto last week (May 8-10, 2014) at the Toronto Convention Centre and stayed at the Westin. The hotel was great. Rooms were clean, hotel well kept, friendly staff (albeit the concierge desk was understaffed, creating a longer unnecessary wait). Unfortunately, my experience was soured upon checkout! ~when I claimed my suitcase in the afternoon after leaving it there to finish the conference in the morning. The baggage clerk (who confirmed with me that I'd need a ride in the afternoon) called up their house driver who pulled up a couple minutes later in a Chevy Escalade and loaded my suitcase in the back while I hopped in the backseat. As we pulled away, I asked the driver to take me to Billy Bishop Airport. Apparently he did not hear me as 10 minutes later he pulls onto an on-ramp to take me to Pearson Int'l. At which point I told him again about my request for Billy Bishop Airport. 15-20 minutes later we ended up backtracking to my initial destination. Everything was okay until we got out. He unloaded my suitcase at which point I handed him $5.00. Thinking I was giving him a tip. He looked at it as though I handed him a piece of lint. We got into an exchange of words and as it turns out he ends up blaming me because I apparently didn't tell him nor the baggage guy that I needed to go to Billy Bishop. However no-one the entire time even asked where I needed my 'ride' to. We ended up settling on a $15-fee, which was more than the initial cost of the cab ride to the hotel the day I arrived (~$11. Before tip! ). After that embarrassment, I can guarantee I will NOT stay at this hotel again. Which is unfortunate as the accommodation itself was quite decent.