Mount Royal Hotel

Very nice rooms. Pleasant helpful staff. In peck season you may definitely need to use the ear plugs provided due to all the street noise. Only complaint is the stupid barn door on the bathroom. It's very heavy and hard to move. Say hi to Tom who handles the buffet breakfast and leave him a tip.

Excellent location in the heart of the busiest street in Banff, this hotel is easily accessible and provides reasonably price parking at $10/day. I just wish there were most spots available in the lot.
The lobby is nicely furnished and comfortable, and the staff is quite helpful and accommodating. Elevators are a little slow and the Hallways need a bit of a refresh — slightly reminiscent of the Shining.
Our double room was large enough to fit our family of 4 but most definitely could have used more lighting. Air conditioning worked well in the room and everything was clean and comfortable, with enough tables and charging plugs to please everyone. It perfectly suited us for our 3 night stay.
Although it was a little loud in the area, the room included ear plugs and the curtains did a great job keeping the light out at night.
Due to its location and the quality of the accommodations, I would recommend the Mount Royal Hotel for any family staying in Banff.

Mount Royal is an "almost" three star hotel.
The rooms are fine, great mountain views but the temperature is locked at 19 degrees and surfaces were dusty.
The second floor lounge area is nice but the automatic coffee machine spots out almost hilariously inconsistent coffee.
The upstairs lounge with hot tubs could be something so cool but was in actual disrepair when we attended. Fortunately we were there to ski not hang around the hotel.
All in all. Fine for the price but not exactly amazing.

We had a lovely stay at the Mount Royal. There was a ceiling leak on our first night, but the maintenance staff fixed the problem quickly and effectively. The hotel is well located, and has a nice historic feel. Our Junior Suite had a great view over the main street and mountains. The room was very comfortable and quiet. Not just the bed and pillows (fantastic), but also the sofa, which is uncommon. Lovely renovated bathroom and kitchenette, and great hot tubs with amazing views. Also enjoyed the library, free morning cappuccinos, and for skiers, the Lake Louise and Sunshine shuttle buses pick you up right outside the hotel, which is fantastic.

If you want an original Banff building, this is it. It feels very authentic; the rooms are basic but what you’d expect from a historic property. Our 10 and 13-year-olds had a blast with the "really old, haunted" feel of the hotel—it added a lot of character to our trip.
The rooftop amenities were a bit less than we expected, mostly because the main hot tub only fits about 6–8 people and the second one was closed for maintenance while we were there. Aside from the tub being a bit of a squeeze, it was a fun and genuine experience.

We stayed 4 nights in November. The location and view were great, but we were given a corner room near the service elevator and garbage area, which was noisy. Was it bec we didnt booked directly?
The bed size was fine, but the pillows were very small and the mattress was uncomfortable.
Housekeeping was unclear. The room was cleaned on the first day only and not properly serviced the next days (trash not removed, no new towels, bed not properly made). Front desk staff were not very friendly, and hot water was limited one morning.
Overall, good location for the price, but service and housekeeping were disappointing.

I stayed here for five nights while visiting Banff. The location is excellent and makes it easy to explore the town on foot. The amenities in the room were adequate, with working towels, safe, fridge, and kettle. Staff were friendly on the first evening, and overall the stay was acceptable, but several issues affected the experience, especially given the price.
The room itself felt mediocre. The electrical outlets at the nightstand did not work properly. Maintenance briefly looked at the issue but did not bring tools and advised they could not fix it. Upon arrival, the bed sheets and pillowcases had visible stains. We requested cleaning twice during our stay. The first time, the sheets we placed on the floor were put back on the bed without being changed. The second request was eventually handled and the sheets were replaced. The bathroom was not properly cleaned during the stay, with the shower and sink remaining dirty, and toilet paper was not restocked unless we called, at which point only one roll was provided.
The room fan was quite loud, which made sleeping difficult unless kept on a low setting. While this may be expected in an older building, it still impacted comfort. Parking was also challenging, with limited scattered spots that required checking frequently after leaving with the car.
The property listing mentions a shuttle bus, but this was not directly offered.

Very nice hotel, smack dab in the middle of Banff. Walk everywhere.
The hotel and rooms are nice. The staff is extremely helpful and pleasant to deal with. Rooftop hot tubs are great, with amazing views in the daytime.
I felt like it was an adults only kind of hotel. Very quiet and low key.

Great location right smack in the middle of town! Convenient. Building inside and out is very kept. The Christmas vibe was alive and beautiful in the front desk area. Staff was extremely polite. Nespresso machines in room. Additional coffee always available on level 2 and is good quality for all the coffee people out there. Starbucks is across the street which made me happy!
Bed was comfy however our particular room (435) needs a new mattress. It was extremely caved in. Thankfully we had 2 queens that we could sleep in and woke up rested everyday so not too bad really. We had amazing views so be sure to get a room that faces the townside.
I've seen other complaints about sound however we did not hear anything at all. It was pretty quiet and relaxing.
Overall, I'd stay again (and will be) and would recommend.

Such a perfect place to stay! I was on a solo trip to Banff and this hotel made me feel so safe and comfortable. A huge shoutout to all the kind front desk staff who went above and beyond in terms of the service! I would definitely recommend this one to everyone♥️

We had a very good weeklong stay at Mount Royal Hotel. The location is excellent: right on Banff Avenue, with ski shuttles and the Calgary airport shuttle stopping behind the hotel, so a car isn’t needed.
The hotel was clean, generally very quiet, and comfortable. The lobby has charm, though it’s quite small. Service was mostly very good, especially one receptionist who was extremely helpful with local ski waxing recommendations and follow-up.
A few drawbacks: the complimentary coffee station was only available until 11 am, we noticed some bathroom noise at night likely from heating pipes during colder weather, and housekeeping was somewhat unreliable. One front desk interaction also felt less guest-focused.
Overall, a solid stay in an unbeatable location, just short of a full 5 stars.

Everything about this hotel was great and the staff at the desk were amazing. From check in to the daily chats about the area and the check out process. We were originally booked for only 2 nights but extended our stay another night we were enjoying it so much. Big thank you to the staff!

Where do I start! 10 star review & one of the best hotels & friendliest service you will ever have, & the food is divine! We arrived for 2 nights & check in was smooth. Front staff were great. We enjoyed meeting Jodi, Andras & Amelia — so fun & welcoming. Our room was upgraded & we left for an event & they delivered all of our stuff to our room.
Brazen is a fabulous upscale restaurant. We enjoyed Proscecco, pork belly & the ginger beef. Amazing! We enjoyed breakfast & the homemade blueberry & blackberry jam on sourdough should be illegal since it's so good! The orange glazed pork belly was so good my hubby & I didn't talk once through eating it! Our fabs servers & bartenders were Rye (you are a delight), Molly, Wiggy, Hannah (sorry about the spelling but from Ireland! ) & Kaitlyn. Nice to meet Chad the manager as well! Mount Royal is right in the heart of downtown. The mountain views (depending on which room you're in are amazing to wake up to! ) You won't go wrong staying here; the staff, the food, the cocktails… just WOW! We can't wait to return & this will be our stay once again! Thank you Mount Royal for treating us much like royalty! Sal & Al.

The rooms are clean and comfortable, the location is walking distance to everything and the staff are friendly and accommodating. We also chose the MRH because they have an outdoor hot tub on the 4th floor. It is great, especially in winter. Upon check in, we learned it was closed due to a malfunction. We were definitely disappointed but front desk staff offered us a free hot breakfast in the restaurant. Great service. We’ll be back. (And hopefully the hot tub will be fixed. )

Lovely hotel in the most beautiful location! Right in the heart of the Rocky Mountains and walking distance to some wonderful trails with scenic views.
Shops, bars snd restaurants are on your doorstep. Staff were extremely friendly and helpful.
Only reason I didn’t give a 5* rating was because the cleaner didn’t make the beds and clean the room properly. Also the mirror was in an awkward position on the side of the wardrobe with hardly any space between the mirror and wall.

We've stayed here many times. And it's been great until they started to charge for random things — like parking. Why? When they don't really have enough for everyone, it's very limited. And there hot tubs are not very appealing anymore. As the last 3x's we've been one of them had been closed. It's not as fun to be given a timer for how long you can stay in the tub and being watched on the camera to get out after a certain amount of time, as well as knee to knee with strangers. Not sure if the location is enough anymore to choose this hotel over so many great options.

Do not be fooled by 'Mia' this is not a person it is an automated menu, rude at times, that lies when you ask if it is an automated or a robot, then passes you off to another automated.
Menu before you can opt to speak to the front desk.
It does not seem management has called it themselves to understand the customer experience they are creating.
Kristina Fox would be a good resource for your hotel turnaround.
First impression, the rest to be seen.
*update.
One of the main reasons I had previously called was to ensure I could park while at hotel and was told once arrived and a space freed up could be accommodated.
Staff was great.
Hotel & room is both dated and renovated, which makes for a more interesting stay, particularly as the property consists of 2 adjoined buildings.
Some halls are quite long.
The upgraded room had a couch in the main area and suitable for several people.
Bathroom floor needed cleaning on arrival, long hair stuck to shower walls in a couple places noticed on 2nd day.
The one parking lot is so narrow the open spot was inaccessible, slightly angling parking would provide additional space.
They said parking is $10/night first come first serve, so paid for every day here.
Failed to have a parking spot when I arrived 3rd night after conference, indicating they over sell available spaces.
While they said they’d refund the over sold night, this did not ensure a place to park.