Wanderlust Guest House Inn Northern Avenue wander

All good, we wished there was an option to check in earlier like 50% of the payment to get the room 6 hours earlier but no option and we had to wait for several hours on the street. But the room was clean and the location is perfect.

The hotel is a SCAM. Booked a room via booking. Com guaranteed by credit card payable at check out. Got a message from the hotel saying that the room is not guaranteed until I pay the first night via an external link. Tried to clarify with the hotel and booking. Com, no use: the hotel kept saying you either pay or you have no room even though these were not the conditions which I booked. I said I would not go via external link and would like to cancel after which the hotel charged my card without authorization (and booking did nothing to stop them). Was trying to get a refund for two weeks already with no success. Keep getting promises which are never delivered. Terrible customer service, not even speaking decent English. Basically I got robbed by this hotel and booking did nothing to guarantee my card security. Never ever have anything to do with this hotel.

AC didn’t work for 24 hours (we had baby.
Also with us) we had to call the police to get it fixed. Staff tried to move us to a smaller room or charged extra for one with AC. Unprofessional, poor management, barely any English spoken. Chimney and phone didn’t work, and the building layout was a mess (had to switch lifts to reach our room). They sent a fruit platter as an apology, but after wasting a full day, it meant nothing. Avoid this hotel at any cost.
And funny fact managers name was margarita and she was aware of everything and trying to nicely say we don’t care, take it or leave it!

I am very disappointed with my recent experience at the North Avenue Hotel. Despite cancelling one night of my reservation well within the allowed timeframe, I was still charged for that extra night. I followed all the cancellation policies correctly, so this charge is completely unjustified!
This kind of practice feels dishonest and unprofessional.

Absolutely unacceptable management!
Deluxe room had a severe water leak from bathroom to the bedroom — after 3rd day with my terrible frustration they finally changed my room. New room didn't have a HOT water for few days.
Management of the hotel is unable to take care of problems and with pleasant smile they will continue lying to your face.
Location is perfect but hotel is terrible because of extremely poor management.

Worst experience I could ever imagine. We booked our room through their own website 3 months in advance. We arrive overnight after 20 hour flight to find out that they canceled our room without letting us know and gave it to someone else. They did not contact us, accepted their mistake but did not want to accommodate with the only room available that was more expensive. We paid extra just to sleep through the night then woke up to water and electricity outages… rooms are clean but there is no customer service! Terribly disappointed.

My stay at this hotel was absolutely wonderful!
Among all the great things I experienced, the service and attitude of the staff—especially Arthur and Alisa—stood out the most.
Arthur was always smiling, patient, and professional. Every time I needed assistance, he was there with a great attitude and ready to help.
Alisa brought such positive energy and responsibility to her work, making my experience even more enjoyable and comfortable.
It’s rare to come across such genuinely kind, professional, and welcoming staff in a hotel.
Huge thanks to the hotel management for having such an amazing team. I will definitely come back and highly recommend this place to my friends!

Good hotel, perfect location, so clean, in the messier of every thing, Alisa is great staff.

In general it is a good Hotel and we were lucky to grab some pretty attractive deal for 4 days.
The only issue — a knife was taken (stolen? ) from our room and never returned. This darkened our otherwise stellar experience. If you dont that much worry about loosing things in your room — absolutely good place. With pool and gym and (well, pretty expensive) breakfast.

Stayed there for two nights. It was a tremendous experience for us! The room was absolutely clean, all the necessities were already inside the room. The staff were smiling all the time and very helpful at all times. It was an amazing experience to stay in this hotel. Totally recommended ❤️

The whole time I was having breakfast, the waiters were staring at me and were very rude, they didn't even say good morning, and my room was very noisy and they refused to change it when I asked. I don't think it's worth spending money on. It was my worst experience in Armenia.

Following is what I have experienced during my ten days stay in this hotel which was somehow pleasant:
Location is perfect, easy access downtown…
Hospitable staffs.
Breakfast choices are limited.
Gym is equipped with good facilities.
Pool is not very big.
Towels have distinctive odour.
Apartments have no bar.
No bidet available.
Rooms are clean and the view is interesting.

Wonderful hotel, I was satisfied with everything. Especially polite and attentive service. I talked with the administrator Mane, a very sympathetic attitude in resolving all issues. I recommend it to those who are looking for accommodation in Yerevan. ) )

Apartment on the 10th floor. Excellent accommodation: room 110 m2, three rooms, a living room and a kitchen with everything. The beds are comfortable, bathrobes, slippers, toiletries are all there. On the floor there is a good sauna and a swimming pool. From the balcony there is access to a walking street. The staff was polite and helped with things. I recommend it for stay.

The location is convenient, but that's about it. The noise from the street was constant, and the walls are paper-thin. I could hear everything from the neighboring rooms. I definitely won't be staying here again. The service was incredibly slow, and the staff seemed disinterested. My room wasn't ready until hours after check-in, and when it was, it was far from clean. Not worth the price at all.

Booking Nightmare. I tried to book two rooms for my family but had the worst experience with their reservations department. The representative I spoke with was rude and unhelpful. It took forever to get any information, and I felt like I was bothering them just by asking questions. If this is how they treat potential guests, I can only imagine how they treat those who are already staying there. Definitely not worth it!

Although I had high expectations for my stay at North Avenue, I was sadly disappointed. The room was claustrophobic and badly kept. The Wi-Fi hardly functioned and the air conditioner had problems. Instead of feeling like a 4-star hotel, it seemed like a 2-star one. If you are searching for quality and comfort, I would not suggest this location.