Review of Holiday Inn Express Hotel & Suites Dallas South 2*

My usual hotel was unavailable, so I decided to stay here because it was close to where I would be working. That decision was wrong on my part. The check-in process was fairly smooth. After getting much some needed work done, I decided to use the restroom. To my surprise the toilet would not flush. I called the front desk and the comment that was made was, "not again… first the first floor and now the third floor. " He then proceeded to let me know that the only thing that could be done now because it was late, was for me to come down a retrieve a plunger… really? The next morning (around 7a), I stopped by the front desk and explained the situation to the gentleman. He said that maintenance would be in around 8, so he would have them take a look at it. I got back to the hotel a little after 7p, thinking that the toilet situation had been addressed, but it wasn't. I went back down to the front desk only to be told by Chad, that the manager told him to tell me that no one could enter the room because the do not disturb sign was on the door. At that point, I went from 0-10, because that is a ridiculous reason to not enter the room, especially seeing that the front desk was made aware twice of the issue. The do not disturb sign is usually meant for housekeeping and I did not need their services. Chad continued to say, despite the do not disturb sign, there was no one from maintenance on the property that day, so the toilet problem would not have been rectified anyway. I'm fuming at this point, because I'm paying for a service that I'm not receiving. Who wants to be at a hotel and can't use the toilet. If the manager had any training in customer service, he/she would've called me and explained that the toilet would not be fixed and so they would have be move me to another room. It shouldn't take me coming back to the hotel and then going to my room to check the toilet to find out that nothing was done. I stay in hotels >100 nights a year, so I know what quality service is, and this wasn't it. I appreciate Chad (front desk) in the end offering to put me in another room. It's unfortunate that you're going to lose a customer over a toilet.