Review of Four Points 3*

To begin my initial introduction to Four Points was on 9/6 after a long flight. I checked in with the front desk who gave me a quick half introduction and off to my room. No explanation of services, locations of ice machine, access to roof lounge or anything. I walk into the room and the bed looked like someone was laying down on it. I go downstairs and ask the front desk rep some questions on when the room was cleaned and so forth and she looked confused. I inquired about an upgrade (Willing to pay) and she advised she would only be able to accommodate an upgrade for two days to which I would still be paying for both the upgraded room then have to move back into the room I was trying to move out of. I let her know I would think on this as it was already late when I checked in. I proceeded back to the room and the next few days I would regret. The pillows on the bed were so flat they gave me neck pains, the TV in the room turned on when it wanted to, the ice machine was on the lower level floor which we were never advised and the roof access was next to the hotel but only available on Tuesday-Sat and I left Tues Morning. This may seem silly however there is no mention that they close it down certain days so on Sun when I came back from dinner and wanted to see the skyline from a beautiful view I was told it closed for the remainder of the time I would be there. They did advise I could go down the street to another hotel with a similar view. (I paid for this hotel not the one down the street) Not to mention the manager never once reached out to see how I was doing or if I needed anything or wanted the upgrade room (Suite). It wasn’t a pleasant stay and would more than likely not use them again.