Review of Le Méridien St. Louis Clayton 4*

Only one staff member to check in guests on Friday and Saturday nights? Lines 5–10 long at all times. Called the second night while we were out to ask if we could get a cot. They asked to put me on a “brief” hold. I waited 15 min before I hung up. I called back and told her no when she asked again if I would hold. She snapped back “I’m very busy down here. ” Here’s the BRIGHT PART of my stay. A gentleman named Eddie who is the food and beverage manager. At 10:00 pm, a guest in the room next to us (with those locked adjoining doors) started smoking weed. We ignored it at first, but it got so bad our entire room was full of the stench and we had our kids with us. I went downstairs to get help (line was 7 deep) waited for 20 min before I found a housekeeper to tell. She called Mr. Eddie and he came to assist us. Went back to our room, opened the door and the smell was so strong I’m surprised my kids weren’t high. He handled it with the guests next door. Then went to the trouble to secure us a different room 3 floors down. I didn’t even have to go back downstairs. He got everything taken care of. Even brought us a luggage carrier to transport our belongings, helped us to our room and everything. Then when I tried to tip him, he kept refusing and apologizing that it happened in the first place. He said, “how about a hug instead. ” (Don’t worry, I forced the tip on him ha). Literally the kindest, calmest, most professional, giving, caring and respectful employee I’ve come across in a long time! If I could just rate Eddie I would give him not just 5, but 10 stars! Sheraton take note, you have a winner on your hands. Don’t let that one go! Matter of fact, put him in charge of the whole hotel and I bet these ratings will increase!