Review of Howard Johnson by Wyndham Appleton 2*

Andy G.

03/24/2013

Respond
4/10
I would never stay at this place again, I think I would sleep better in my car. We had made a reservation for two rooms and requested them to be next to each other. We even called back to make sure they were adjacent rooms because the first person we talked to on the phone seemed inept. We were assured that it would be no problem. Then we show up to get our rooms. Turns out there idea of next to each other is down the hall and around the corner. We asked the person at the desk if they could fix it somehow and she proceded to get more rude as the conversation went on. The next day we found out this woman is the manager! I would not let her manage walking my dog! Very poor customer service skills. She finally gave us 2 rooms next to each other. The room must have been cleaned very quickly, there was a candy wrapper on the night stand. The bedside alarm clock was newer but not functioning. Other than that the room was ok, the furniture was pretty beat up though. We came back to our room that evening to sleep and all that could be heard was a crowd of underagers drinking and partying in the lobby. We could hear them clear as day in our room. I went out to talk to the person working and they were nowhere to be found at first. They eventually came strolling in from a hallway, I voiced my frustraions and the guy mearly told the party to be quite. In fact got louder. There was nothing quiet about the night until about 3am when I finally fell asleep through the noise coming through the walls. We woke and up skipped the breakfast. The lounge were they have it was overrun with patrons that seemed to enjoy it. We checked out and voiced our displeasure with our stay. Thats when we found out we had originaly dealt with the manager when we checked in. We asked for the owners number and the guy said he was not sure who owns the place. He told us it was only his first month working here and he seemwd kinda frazzled. I felt kind of bad for him and what he must have to deal with. We loaded our luggage and noticed the police parked out in the parking lot. We didnt hang out to see what was going on, we left immediately and didn't look back. I would avoid staying here ever again. Maybe all Wyndham properties if this is what they allow in their franchise. Pay a little extra and stay somewhere where they care about the property and their customers.