Review of Renaissance Chicago Glenview Suites Hotel 3*

I arrive to this hotel at 1230 AM only to find out that their idiotic management overbooked and now don't have a room for me. Apparently they dun goofed pretty damn bad, because 4 other parties in the lobby at that very moment are in the same predicament. From the looks of things, there were even more that night. The night manager is very quick to claim "it's not my fault" and offers me a free stay at another hotel, one that's 30 minutes away at 1 in the morning. I specifically chose this hotel for its proximity to my job site the next morning. I feel bad for the couple behind me who sound like they got booted to a motel, and they didn't even have a car! This shall not stand, but it's late and I have to be at work in the morning, so I have no time to fight it then. I reach the alternate hotel, which is a far cry from equal or greater in quality to the original room. The replacement hotel had dirty sheets and pillows, which caused itching and rashes the moment I laid down. The pillows were unusable. I'd rather not know if the itching was caused by too many dust mites or the use of too much harsh cleaning products. I get maybe 3 hours of sleep, only nodding off when my tiredness outweighs my itchiness. Let's be clear — I place the blame squarely and completely on Wyndham for sending me there. I return to Wyndham the next day to finally check into the room I should have had last night. I make my displeasure known to the front desk clerk, who is once again quick to point out "I wasn't here last night", "I don't know anything about that", and "It's not my fault". It's true, it really isn't her fault, and the front desk doesn't have anything to do with the hotel's abysmal management, but it's a little telling she immediately goes to that without me accusing her of anything. She calls her supervisor, who is unable to provide a satisfactory explanation of why they didn't have a room for me, and offers to call her GM; just wait in the lobby. I'm done with work for the day, so I felt I had time to burn making this right. I wait in the lobby for at least 15 minutes. One guy comes and sits down next to me, also waiting to talk to the GM. Of course. Who knows how many people were screwed by this shady hotel in one night. And if that's just one night, how about as a matter of course? Eventually, the supervisor returns and tells me the GM will call me in my room. Smells fishy, but I have things to do, and surely they wouldn't lie? Of course not! I take a shower, go and grab something to eat and return. The rest of the night passes without a peep from the GM. Maybe he called when I was in the shower. Unlikely, since I could hear the TV on low from the shower. Maybe he called during the 20 minutes I was out. Probability aside, is this guy to incompetent to leave a message? Also, it's 2015. We have things called "cellular-telephones" now. I imagine both possibilities are equally likely: this idiot doesn't know how to phone, or it's a straight up classic dodge. I finish my job early and catch an early fight back. In order to make my plane, I have no time left in the morning to agitate the issue further. It sounds like a great scam to take advantage of busy people; business travelers, or just vacationers with better things to do than fight back after being fucked in the ass. Of course I never met this GM. In my mind, I'm picturing the douchey guy played by Tim Curry in Home Alone 2, but that's an insult to Tim Curry. This place is terrible; never stay here. The facilities themselves are fairly decent, but the management are a bunch of clowns. One time when I was playing Monopoly, I managed to legitimately build a hotel. Shit's hard, yo — games usually end via board flipping before anyone gets to place a legit hotel. I believe anyone who has ever managed to build a hotel in Monopoly is automatically better at hospitality management than these assholes.