Grace Bay Club

Resort

Beautiful resort with amazing staff and an even more amazing ocean view. Everyone is extremely accommodating and friendly. The perfect resort when you want to escape and feel like royalty.

I just concluded my stay of 5 days and nights at the Grace Bay Club in Provo. Let me say, I was absolutely stunned at the level of customer service there. Firstly, when you arrive, there is a low cost shuttle from the airport to take you to the hotel, all arranged by the hotel ahead of time. The route is about 20 minutes long. The driver was very nice and knowledgeable about the area. Once you arrive, you are seated in the lobby and given a Rum Punch and moist towelette to start you off. Not a bad way to start a vacation at all. Next, you are introduced to your personal concierge. Our concierge was Lisa, and, let me tell you, she went ABOVE AND BEYOND to make us feel welcome. I have never had a concierge experience like this. She gave us a personal telephone where we could call her at all hours. Don’t know how to work the TV? Call Lisa. Need a recommendation for dinner? Call Lisa. Want a tour with discounted rates? Call Lisa. Just want to chat? Call Lisa. I cannot say enough great things about her. Not only were the accommodations stunning (we stayed in a 1 BR 2BA with a kitchen and pull out couch facing the beautiful turquoise water), but the people are SO NICE. Everyone at Grace Bay Club was exceptionally courteous, going out of their way to make sure we were well taken care of. The housekeeping staff are all lovely and when we forgot (multiple times) to take off the “Do Not Disturb” sign and called back later, they came in minutes to come and tidy the room.

This was our 1st time on the island so didn't know where to stay. We stayed at Villa Del Mar. When we would go fir breakfast at The Grill at Grace bay resort the wait staff would ask us if we were staying there. We said no we are at Villa del mar and the whole attitude would change towards us and not in a good way. No tipping them. As for the locals, while walking on the sidewalks if you were to say hey to some of them they would look at you like they could cut you. Although, some were fairly nice but the majority were not. Over all we had a nice time. Sleep in and go to the beach at any time and not fighting for a lounge chair with umbrella was worth it. Referring to cruises where you are lucky if you find a lounge chair empty and the only time you get in the beautiful blue ocean is if you get off the ship at ports.

We had a great time in at a beautiful place. The room was great and everyone from the Peter the GM down to Derek at the beach was always very hospitable and took care of everything we needed.

Best hotel I have stayed so far in! The hotel, the beach and especially the staff are amazing! They make you feel very special!

Grace Bay Club was my venue for my wedding ceremony, on the beach, and for my reception as well at Infiniti Restaurant. Every employee of this exceptional resort was above and beyond! They were so friendly and welcoming and willing to go the extra mile to make sure all their guests are happy. From the directors to the bellboys to the wait staff, I cannot say enough great things about them all! They were willing to work with us and provided some flexibility as far as room reservations and customizing a menu for my reception to meet all my guest’s needs. The location cannot get any better either being on the best beach in the world! The ambiance at Infiniti Restaurant can’t be beat. If I had to do it all over again I would not hesitate to book Grace Bay Club. I very highly recommend it and think that no other place in Provo could compare to the quality and service that you receive at Grace Bay Club.

A beautiful hotel right on the beach. A warm and welcoming staff. And plenty of rum!

Just got back from a week at GBC. This was our second visit in 4 years to GBC and can say this second experience was very different than our very good first trip. The prices have increased dramatically for so-so food and beverages. When two glasses of "rail" wine cost over $40, something's really wrong with the resort's goals. We had a room service "night in" meal that cost over $750 for some appetizers, burgers, pasta and desserts. As well, the overall experience was much changed. This time, we endured two weddings, one of which took over the resort. It ended (kinda) with very late night fireworks and post-show caterwauling that went on until nearly 3am. We we're informed of the "imposition" via letter in our room the night before. Cant imagine anyone else on the property slept better than we did that night. The villa was clean and room service was great, but the poolside and beach service was completely indifferent to paying guests all week. Lots of attitude too. Typically, they showed up once per day, then disappeared onto their elbows at the counter or seemed to roam off around the area aimlessly. The service level has definitely dropped. This time we almost opted for the Aman property, but decided last minute to change to GBC as our last trip had been so good. We've been to several Aman properties most recently Amangani in JH Wyoming and have been very happy with each trip. Next time in TCI, def going to Amanyara.

A beautiful beach with very fine white sand surrounded by palms and lush vegetation. Early in the morning is usually deserted and it is therefore possible to enjoy it in all its splendor, with multi-coloured backdrop and full of fishes, shells and starfish.

Its just a very artificial setup to cater to particular set of people — tourists! lacks that island vibe! Their food sucks & they will happily feed u a frozen fillet even though they are right in front of the sea and won't hesitate to charge u 60 bucks for it!

The atmosphere poolside is exceptional. Easy to access dining if not staying at the resort as well. Friendly staff that are attentive and aim to make everything perfect.

The history of the… GRACE BAY CLUB Hotel, Turks and Caicos islands friendship and good taste always lasts in time thanks Marcel.

Great destination, Grace Bay Club is one of the best hotels on this island. Pricy yes it is, but very relaxing and great concierge service. I put one star less because the food and service is not 5 start. Lower than expected food quality and poor dining service.

Unbelievably great location and staff And if you can, go to Tuesday beach bbq. Awesome. But the a staff is superb.

I wanted to love it here, but it was a huge disappointment. We went for Christmas for 6 days, 5 nights and couldn't wait to leave. We went with an ocean front suite room and the balcony view was blocked by a huge palm tree right smack in the middle of our view. The back door of the hotel restaurant was right outside of our room, so when you would sit out on the deck, you would hear all the employee, hear them loading and unloading tables and chairs, throwing away trash and boxes, it was AWFUL and having a 6 month old baby, she couldn't even nap. I know there of course would be noise, but this would happen right 6am and continue to almost MIDNIGHT! We stayed in 302C, so stay away from that room. They provided a crib, but the mattress for it was truly rock hard, no really, it felt like cement. (definitely bring a pack and play if you have a baby/toddler) The food was ok, I would recommended eating off the resort, but take advantage of the free breakfast. The kids pool was great, but every morning people would put their belongings on the chairs and head to the beach then come lounge at the pool after the beach, so the chairs would look occupied, but truly weren't. So if you want a chair, but your stuff out early since everyone else does that. And the only way to get good service at the pool (change of towels on chairs or offered water/drinks/food, you have to tip the guys). Unfortunately they only treat you the best if you tip.

Our first time to Turks and Caicos, so we have no reference for comparison. Pretty much agree with what all the over reviews have mentioned. Overall excellent service, but there are some hiccups here and there. I want to cover what no one else has mentioned… The Tuesday night beach BBQ buffet. What a terrific dining experience. Tables on the beach with live music and terrific buffet of different Caribbean fare. I enjoyed this meal more than any other during our stay.

My visits to the Grave bay club were excellent. Whether we came for breakfast, dinner, the beach, the bar, or soaking up sun, this place was always great. The people were funny, helpful, and very relaxed. The food was good and the beaches and water were wonderful. I cannot say enough good things about it.

We arrived one day after the resort re-opened after the 2017 hurricanes. After our experience, I'm not sure we would consider staying anywhere else on Provo. The staff of this resort was incredibly hospitable — we couldn't have felt more at home. Service at the adult pool was truly exceptional thanks to Gerard — we found our way there every day after experiencing his outstanding hospitality. The concierge team supported us day and night (especially Rashan and Bobby), booking excursions and restaurants, and even picked up a special shirt I'd seen in town at a shop that was closed when I'd visited it (thanks again, Rashan! ). Thanks, too, to Kim in the spa (likely the best message you'll ever experience) and to the team that served us breakfast every morning. We also greatly enjoyed the excellent service on the beautiful beach and the complementary Hobie Cat lesson from the beach team. Overall, a truly outstanding service experience at a beautiful property on a gorgeous beach.

Amazing is all I can say. Had our wedding here and the staff is top shelf! 5 star doesn't do justice. Should be a 7 star. Going to Turks, stay at Grace Bay club.

No words to describe how great this place was. Concierge was awesome and answered each and every call. Truly enjoyed our stay in every way.

Best vacation ever! Beautiful resort, room and amazing beach! We stayed by the adult side of the beach/pool area which was peaceful and relaxing. I can't say enough about the super friendly staff! Special shoutout to our concierge Lisa! She was wonderful! Drinks & food we're delicious as well! We were able to dine at outside establishments which were also great. Definitely going back to Grace Bay Club!

This place is OUTSTANDING.! I truly enjoyed every minute of my 3 year anniversary here with my partner! After years of wanting to go I have no clue why we didn't go sooner. We didn't even have to leave the resort it was that relaxing! The staff and the service were beyond amazing. Down to the moment we were picked up at the airport (courtesy of the resort) to the moment we arrived to the resort, it's as if we were given a special treatment but then I realized everyone else who showed up was greeted just as amazing! The Food was killer and the pool was perfect. We especially enjoyed the adult only pool and private messages! We did multiple excursions just walking down to the beach right form our Villa and hoping onto a boat! The owners Scott, Jorge and the resort manager were especially great to meet. Overall I would and will go back very soon! I highly recommend this place so if your looking to get away and enjoy everything good in life definitely have to go to Grace Bay Resorts!

Was there first week of June to celebrate our 25 year anniversary. What a wonderful experience and first class service. The beach was fantastic and seemed very private. The adult area pool was also very private and always had plenty of seating available. Never seemed busy and was very relaxed. Everyone very friendly. We'll be back! Thanks Fritzroy and Lisa!

Grace Bay is a very well run hotel. They exceeded all of our expectations. We cannot wait to return! Thank you, Frances, Peter, and JimKelly.

All around great place! It has great service and food! Amodo and Emanual on the beach are fabulous. The beach is beautiful. At breakfast Latavia is great! Definitely worth the trip!

Grace Bay Club was one of the best Caribbean experiences I have ever had. The Turks and Caicos are breathtaking in general. The most beautiful blue water in the Caribbean. The friendliest people that don't prey on tourists like other islands do. Amazing food. Especially Mr Groupers restaurant, truly authentic. Grace Bay Club staff are incredible. Everyone gets a personal concierge. Renalt was ours and he was absolutely the best most attentive and amazing personal service. The resort literally gives every guest a cell phone and you are directly connected to your personal concierge. This is above and beyond 5 star service I've haven't experienced in even the finest of hotels. Truly an amazing place we will return to many times.

Beautiful location, clean and amazing rooms!

Grill Rouge has amazing peruvian food! Would def come back! We had Pescado a lo Macho and Lomo Saltado. Just delicious!

My wife Claire and I just returned from a stay from Mar 19th — Mar 26th. The entire experience was absolutely great. Having visited islands from Bahamas to Barbados we rate it as the best of all of them. It is expensive but we felt it was worth the extra cost. The staff and management were gracious, professional, and showed genuine sincere hospitality. Best beach anywhere. In particular we would like to note the following individuals: Godfrey, Mark, Russell, J. D. Juan, Cordell. After one day we really viewed them as friends. There were many more we could not list by name but their collective efforts to assist us, help with reservations of activities and follow up went well beyond what any other staff elsewhere have ever done. Even in town the locals seem to be imbued with the same genuine graciousness. We will be back. FIVE STARS! John and Claire.

Beautiful hotel spend in a day there very nice.