Review of Grace Bay Club 5*

I just concluded my stay of 5 days and nights at the Grace Bay Club in Provo. Let me say, I was absolutely stunned at the level of customer service there. Firstly, when you arrive, there is a low cost shuttle from the airport to take you to the hotel, all arranged by the hotel ahead of time. The route is about 20 minutes long. The driver was very nice and knowledgeable about the area. Once you arrive, you are seated in the lobby and given a Rum Punch and moist towelette to start you off. Not a bad way to start a vacation at all. Next, you are introduced to your personal concierge. Our concierge was Lisa, and, let me tell you, she went ABOVE AND BEYOND to make us feel welcome. I have never had a concierge experience like this. She gave us a personal telephone where we could call her at all hours. Don’t know how to work the TV? Call Lisa. Need a recommendation for dinner? Call Lisa. Want a tour with discounted rates? Call Lisa. Just want to chat? Call Lisa. I cannot say enough great things about her. Not only were the accommodations stunning (we stayed in a 1 BR 2BA with a kitchen and pull out couch facing the beautiful turquoise water), but the people are SO NICE. Everyone at Grace Bay Club was exceptionally courteous, going out of their way to make sure we were well taken care of. The housekeeping staff are all lovely and when we forgot (multiple times) to take off the “Do Not Disturb” sign and called back later, they came in minutes to come and tidy the room. Llana, who works with the housekeeping staff, was so much fun to talk to and was so incredibly caring and kind during our stay. Christine worked with us with our reservations and was totally a blessing when we realized that our reservation was off – she fixed the reservation in a second and put our minds at ease. While we were dining at one of their two restaurants, we met Fitz. He was so incredibly nice and knowledgeable, helping us find the best local locations and tours while we waited for our food (which was DELICIOUS by the way). The Grace Bay Club is extremely centrally located – you can walk to most places, it is right on the water, and has free bikes for anywhere that seems a bit too far to walk. But, here comes the best part – after working in the morning and then laying out on the beach, I came back to my room to find balloons, a bottle of champagne, a bottle of wine, and a cake with my room decorated! I had casually mentioned to Lisa and Fitz that morning that I was taking the vacation because I had just graduated and was going to grad school, and not only did they remember, but they totally outdid themselves. I was baffled by the extraordinary customer service. They also invited our family to a complimentary happy hour on the water, courtesy of the hotel, right after that, where we had the opportunity to meet other guests and where I profusely thanked Lisa and Fitz for their kindness and generosity. In conclusion, is there a way to give 10 stars? 5 is not nearly enough for these beautiful people!