Review of Wasserturm Hotel Cologne, Curio Collection 4*

This is the most difficult review that I have ever written. 5 Stars: the Hotel im Wasserturm is the most beautiful and unique hotel that I have ever visited. Certainly others hotels have more grandeur and Display more classically understood luxury, that this hotel chooses not to exhibit, but no hotel is more unique, or more visually compelling than this one. Our Maisonette room was well apportioned, clean, and comfortable. The room has wonderful design features such as marble floors and rooms which can be separated from each other via sliding doors. Upon hearing of a situation with the room which was unacceptable, (to be addressed below) the front desk took action which went beyond expectation to correct the issue and for that, the staff which corrected the issue deserves to be praised. The staff member patiently listened to my concerns and acknowledged them, and made efforts to correct them. I was grateful to truly be heard. 0 Stars: The Maisonette room was unbearably hot. The room was at least 40 C with no climate control. In the upstairs bedroom, there was only a small Ventilator that pushed as much air as a one winged gnat. Regardless of the power of the fan, no fan could have corrected the fact that in the bedroom, the only air that gets circulated is hot air. When we brought up our concerns to the front desk, the staff on duty had 0 sympathy and could not assist in changing rooms nor could promise to help in getting a functioning fan. We were “lucky” though as a better fan was delivered to the room. Normally no air conditioning is fine in most German hotels and houses. As there exists enough air flow to compensate for the potential heat build up. This is not the case in these rooms. I give the one star review due to the attitude and inaction of the staff from the evening of our arrival and due to the unbearable heat which we suffered through in the room. Even though the outside temp overnight dropped to 17 degrees the bedroom dropped no lower than 30-35 C. I would recommend the Maisonette rooms ONLY in temperate months or in the winter but AVOID in summer. There are rooms with climate control on higher floors so book those in the summer.