Review of Premier Inn London Brentford 3*

Stayed in this Brentford one, I was there with a bunch of mates that served together in the Forces, years ago, we meet up here once a year for the Rugby. The only people in the bar, around 25 of us having a few beers, takings photos having a laugh. We were told to be quiet as a women complained that her kids were frightened of the noise. This foreign lady needs to understand, we do things like this in our country and one person complains and we have to shut up, the bar staff refused to serve us, saying it was Company Policy not to serve people who make a bit of noise. Not a problem we went next door to the Novotel, as long as we were spending, these people didn't care if we danced on the ceiling. As we had booked an evening meal we went back, service was slow, orders confused, a bad experience, I ordered Stake pie in suet pastry, there was no way on earth that was suet pastry, the mashed potato was instant mash and tasted like manure. It took over 2 hours from taking the orders to us finishing the meal, 8 of us. At the end of the meal I saw the cook and told him just what I thought of his standard of warming up precooked food, he had the neck to stand there grinning I told him not to grin as it was very poor, but the man just kept grinning and nodding, I could feel myself getting angry and, had to stop myself from punching his lights out, the whole experience was a farce. Next year I will be giving this hotel the body swerve and booking into the Novotel, Premier Inn, just like German sausage, you are the… Wurst, never again will I even consider of booking you, you have lost my custom.