Review of SpringHill Suites 3*

SpringHill on the surface is what you would expect; a clean, biz/suite hotel that seems updated and has a noticeably higher room rates for the area. Not a big deal, I don't mind paying up for a better stay. I wish that were the case. We checked in early in the afternoon to drop off our bags and go out for an evening/night event in town. The room was cold, frigid cold, but this is not uncommon when housekeeping turns a room. I adjusted the temp and we left for a night of fun. When we returned, slightly after midnight, the room was still a meat locker. The original room temp was so cold that I had left the HEAT on in August (but at a modest 72 degrees). The thermostat was reading a balmy 65 and the heat was not running. After fiddling about, the heat would only kick on for about five minutes before making a clunking noise and shutting down. Knowing that the hotel was booked because of the events, and that it was after midnight, the wife and I sucked it up and TRIED to sleep instead of trying the unlikely event of getting a room change. It was a challenge. The extreme cold prevented such for me. Eventually, wifey fell asleep so I abandoned all hope, and made the rounds every 5-10 minutes of trying to force some warm air on (and then off again). The next morning, after a combined 2 hours sleep for me, I was eager to leave. We showered and got ready to move on when the icing on the cake was presented: The hair dryer (a staple in even the cheapest of scary hotels) was missing. This did not make for a happy wife. We recounted our experience at the desk and it was met with a blank stare, a handed over copy of our receipt and a "yes, that happens. " Not an apology, not a beverage coupon, not a blink. For the inflated (for the area) cost and this type of experience, I'd stay elsewhere, ANYWHERE in Wheeling.